Enghouse Interactive Contact Centers vs. Khoros Care
Enghouse Interactive Contact Centers vs. Khoros Care
Product | Rating | Most Used By | Product Summary | Starting Price |
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Enghouse Interactive Contact Centers | N/A | Enghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems. | N/A | |
Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A |
Enghouse Interactive Contact Centers | Khoros Care | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Pricing is variable based on the needs of the customer. | ||||||||||||||
More Pricing Information |
Enghouse Interactive Contact Centers | Khoros Care | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Enghouse Interactive Contact Centers | Khoros Care | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Enghouse Interactive Contact Centers | Khoros Care | |
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Likelihood to Recommend | 8.0 (3 ratings) | 8.0 (113 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | 7.9 (80 ratings) |
Usability | - (0 ratings) | 6.5 (8 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 8.1 (10 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.6 (72 ratings) |
Ease of integration | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 8.1 (78 ratings) |
Enghouse Interactive Contact Centers | Khoros Care | |
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Likelihood to Recommend | Enghouse | Khoros (Formerly Spredfast + Lithium) |
Pros | Enghouse | Khoros (Formerly Spredfast + Lithium) |
Cons | Enghouse | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | Enghouse | Khoros (Formerly Spredfast + Lithium) |
Usability | Enghouse No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | Enghouse No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Performance | Enghouse No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Support Rating | Enghouse No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | Enghouse No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | Enghouse No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | Enghouse | Khoros (Formerly Spredfast + Lithium) |
Scalability | Enghouse No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Enghouse | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | Khoros Care Screenshots |