Khoros Care vs. Readymode

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Khoros Care
Score 8.1 out of 10
Enterprise companies (1,001+ employees)
Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,…N/A
Readymode
Score 5.5 out of 10
N/A
Readymode (formerly XenCALL) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The solution helps to keep agents at maximum efficiency levels and increase talk time with intelligent call center technology, like automated dialing, making faster connections and silencing busy signals. Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the…
$150
per month per license
Pricing
Khoros CareReadymode
Editions & Modules
No answers on this topic
Team (10-49 licenses)
$120
per month per license
Starter (1-9 licenses)
$150
per month per license
Enterprise (50+ licenses)
Contact Sales
Offerings
Pricing Offerings
Khoros CareReadymode
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing is variable based on the needs of the customer.17% discount for annual pricing.
More Pricing Information
Features
Khoros CareReadymode
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Khoros Care
-
Ratings
Readymode
7.3
4 Ratings
2% below category average
Contact preview00 Ratings7.03 Ratings
Call notes & tags00 Ratings7.54 Ratings
Automatic call logging00 Ratings7.53 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Khoros Care
-
Ratings
Readymode
7.9
4 Ratings
1% above category average
Outbound dialing00 Ratings8.04 Ratings
Inbound routing00 Ratings8.04 Ratings
Custom caller ID00 Ratings8.02 Ratings
Click-to-call00 Ratings7.54 Ratings
Dialer contact import00 Ratings8.02 Ratings
Campaign & list management00 Ratings8.12 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Khoros Care
-
Ratings
Readymode
6.8
4 Ratings
14% below category average
Follow-up calls00 Ratings8.04 Ratings
Dialer reporting & analytics00 Ratings6.04 Ratings
Dialer compliance00 Ratings6.53 Ratings
Best Alternatives
Khoros CareReadymode
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.8 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.8 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Khoros CareReadymode
Likelihood to Recommend
7.9
(113 ratings)
5.5
(4 ratings)
Likelihood to Renew
7.8
(80 ratings)
-
(0 ratings)
Usability
6.5
(8 ratings)
-
(0 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Performance
9.0
(2 ratings)
-
(0 ratings)
Support Rating
8.1
(10 ratings)
-
(0 ratings)
In-Person Training
9.0
(2 ratings)
-
(0 ratings)
Online Training
7.3
(1 ratings)
-
(0 ratings)
Implementation Rating
7.7
(73 ratings)
-
(0 ratings)
Ease of integration
6.4
(1 ratings)
-
(0 ratings)
Product Scalability
8.0
(78 ratings)
-
(0 ratings)
User Testimonials
Khoros CareReadymode
Likelihood to Recommend
Khoros (Formerly Spredfast + Lithium)
Less Appropriate Scenarios- A fintech company has highly specialized or industry-specific workflows that are not easily accommodated within the standard capabilities of Khoros Care. In such cases, the platform may be less appropriate for businesses with extremely unique processes that require a high degree of customization. Well suited- financial institutions face a high volume of customer inquiries related to account management, transactions, and security concerns. Khoros Care's security features, automation capabilities, and integration with banking systems make it suitable for managing customer interactions in the financial services sector.
Read full review
Readymode
We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.
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Pros
Khoros (Formerly Spredfast + Lithium)
  • Tagging system - it's possible to add a wide variety of labels and categories
  • Search feature - being able to find users by conversation number, username, or keywords makes it easier to navigate old conversations
  • Easy system for assigning conversations to other users
  • When you claim a conversation, it gets removed from the queue. This is much more visually explicit than Khoros Marketing's queue, for example, where all content remains visible in the queue and a bookmark gets moved around to distinguish the point where other users left off
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Readymode
  • Multi-line dialing.
  • Unlimited users.
  • Calendar integration.
  • Advanced capabilities.
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Cons
Khoros (Formerly Spredfast + Lithium)
  • Although there aren't any significant issues with the platform, there might be need for improvement in a few specific areas of the mobile application to increase and facilitate use.
  • The basic monotony of social media, I suppose, but it doesn't really speak poorly of the app.
Read full review
Readymode
  • Less dropped calls.
  • System tends to slow down with multiple agents working.
  • Not much else at the moment.
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Likelihood to Renew
Khoros (Formerly Spredfast + Lithium)
Simply, there isn't anything on the market that is quite as personable as Khoros Care. After using a few different client messaging systems, this program gave the closest feel to in-person interaction that we could get during the COVID-19 epidemic and is an important part of our agency still to this day in 2023.
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Readymode
No answers on this topic
Usability
Khoros (Formerly Spredfast + Lithium)
The ability to auto tag, manually tag, make notes, and "snooze" posts is extremely helpful. The efficiency of the work flow for agents is also a huge plus. It keeps agents moving quickly and prioritizing responses for the cases that need it most.
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Readymode
No answers on this topic
Reliability and Availability
Khoros (Formerly Spredfast + Lithium)
No issues.
Read full review
Readymode
No answers on this topic
Performance
Khoros (Formerly Spredfast + Lithium)
No issues.
Read full review
Readymode
No answers on this topic
Support Rating
Khoros (Formerly Spredfast + Lithium)
Khoros Support has always very responsive and helpful when it comes to getting my issue/inquiry addressed. Their ticket portal is great for tracking any open tickets and they can be updated via the portal or by responding to the email thread. Support reps are always extremely knowledgeable and care about getting you taken care of
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Readymode
No answers on this topic
In-Person Training
Khoros (Formerly Spredfast + Lithium)
The team received training (from the same executive team member who has been supporting us) over the web and this was of very high quality.
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Readymode
No answers on this topic
Implementation Rating
Khoros (Formerly Spredfast + Lithium)
Implementing the platform was not a big hassle for our client, it was seamless and easy we just had to follow a few steps and it was done. Just scaling was a bit of an issue but it got resolved with time and a bit of effort at both ends
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Readymode
No answers on this topic
Alternatives Considered
Khoros (Formerly Spredfast + Lithium)
Khoros is more than just a platform for social publishing. No other competitor provides the in-depth moderation and social listening services that they do. If you're looking for a one-stop-shop of a platform for all things social, this is the tool to be using. Others are better in usability and innovative functionality.
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Readymode
Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.
Read full review
Scalability
Khoros (Formerly Spredfast + Lithium)
Of course as the company grows owing to its growing customer base, they need to think of out-of-the-box solutions to offer its clients and customer satisfaction is one of them. Retention is very much needed in competitive environment like today and hence it becomes imperative for companies to find different ways to reach their client basis and fix their issues
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Readymode
No answers on this topic
Return on Investment
Khoros (Formerly Spredfast + Lithium)
  • We have seen a positive shift of customers from reaching out to the Call Centre to the Social Care Team.
  • Monthly and Annual Reporting to keep track of performance and stats related to the team has been much easier to highlight areas for improvement (month2month and anually)
  • CSAT/NPS Survey results have increased via Khoros Care in comparison to the Call Centre.
Read full review
Readymode
  • Customers complaints no one return their calls.
Read full review
ScreenShots

Khoros Care Screenshots

Screenshot of Lithium ResponseScreenshot of Keep agents focused with a single, prioritized to-do listScreenshot of Unify multiple channels in a single engagement hubScreenshot of Increase efficiency with advanced workflows and operational insights

Readymode Screenshots

Screenshot of Custom profile fields for info on leads and customers.Screenshot of Productivity data on call center agents.Screenshot of Custom calendars for appointments and phone meetings with leads and clients.Screenshot of Info and performance data on call center agents.