Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,…
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Vision Helpdesk
Score 9.5 out of 10
Small Businesses (1-50 employees)
Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools.
Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API.
Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.…
$8
per month
Pricing
Khoros Care
Vision Helpdesk
Editions & Modules
No answers on this topic
Starter Help Desk
$8
per month per seat
Starter Help Desk
$12
per month per seat
Pro Help Desk
$16
per month per seat
Satellite Help Desk
$20
per month per seat
Pro Help Desk
$20
per month per seat
Satellite Help Desk
$24
per month per seat
Pro Service Desk
$24
per month per seat
Pro Service Desk
$32
per month per seat
Ent Service Desk
$32
per month per seat
Ent Service Desk
$48
per month per seat
Offerings
Pricing Offerings
Khoros Care
Vision Helpdesk
Free Trial
No
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
Optional
No setup fee
Additional Details
Pricing is variable based on the needs of the customer.
Khoros care honestly makes sense for all companies but is especially needed when your social media conversation and incoming commentary is higher than other industries. It's also very useful if you are a brand that is looking for a team to manage different parts of social strategy but you are not able to grow a team internally.
I think that there is probably nothing that Vision Helpdesk can't do given enough work to customize it. The problem is that you almost have to have someone dedicated to knowing everything there is to know about the system and then have them be the administrator of all the customizations and feature additions you want. It's great that it can do so much, but it's not great that it's so complicated and has very little out-of-the-box configurations.
The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
Good-looking, with good visualisation and usability dashboard.
Ticket transfer between support users, comments, ticket printing.
The best price and functionality, comparing to other help desks.
Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.
I would like to be able to see deleted comments/tweets so we can look into the issues.
I would like to be able to better customize dashboards for our exact metrics. Some things previously available in Spredfast are no longer available in Care.
Khoros Care has been nothing short of transformative for our organization. Its multifaceted capabilities have seamlessly integrated into our operations, elevating our customer engagement strategies to unparalleled heights. The platform's robustness, from its unified multichannel management to its advanced analytics and automation features, has fundamentally reshaped how we interact with our customers.The impact has been crystal clear: increased customer satisfaction, optimized operational efficiency, and data-driven decision-making that has reshaped our business strategies. The reliability and versatility of Khoros Care have consistently exceeded our expectations, consistently evolving to meet our growing needs.Moreover, the continuous innovation and support from the Khoros team have been exemplary. Their commitment to enhancing the platform's functionalities based on user feedback and industry advancements instills confidence in its future relevance and adaptability to our evolving business landscape.In essence, Khoros Care isn't just a tool; it's an indispensable partner in our journey towards delivering exceptional customer experiences. Its comprehensive suite of features, coupled with its unwavering support and adaptability, solidifies our unwavering commitment to renewing our use without a shadow of a doubt.
The ability to auto tag, manually tag, make notes, and "snooze" posts is extremely helpful. The efficiency of the work flow for agents is also a huge plus. It keeps agents moving quickly and prioritizing responses for the cases that need it most.
Khoros Support has always very responsive and helpful when it comes to getting my issue/inquiry addressed. Their ticket portal is great for tracking any open tickets and they can be updated via the portal or by responding to the email thread. Support reps are always extremely knowledgeable and care about getting you taken care of
Support from Vision Helpdesk was rather lackluster. We uncovered a bug pretty early on in our use of the system and it took them about a month to fix it. Our internal admin of the system had to keep pestering them to get it fixed. It wasn't critical to our business but was something we needed fixed and it just seemed like they didn't care that much about fixing it.
I was present for the implementation of Khoros Care and it was a very smooth process. From the beginning it worked as needed and we received the support we needed to get used to the platform. It was an easy transition from our old system, and allowed for more growth.
It would be too long to list every pro and con. However, Khoros Care is built for asynchronous digital engagement and it shows throughout most of its features. It performs better, the agent workflow is better, and the reporting and analytics are better. On top of that, it requires a lot less people dedicated to administering the tool. This tool is way more agile, to the point where some changes in Khoros Care can be done in a few clicks. Whereas, for other tools, it took us hours if not days of work to do something similar.
Vision Helpdesk was more open for an NGO while the other companies were more attended on the "big-money", which we don't have as an NGO. Second point is that Vision Helpdesk is very easy and simple to use. Not too much installation, programming etc.
The products is well suited for our organisation. We have been fortunate to work quite closely with the engineering team who have assisted our organisation meet security requirements for some of the channels we ingest data from. Although time-consuming, the alignment has been useful in some of the resource migrations that Khoros had to follow.
Most cost-effective help desk software I have researched from Kayako to SAAS [products] like Zendesk.
We got more features and easy customization done with Vision Helpdesk which where not possible for Zendesk and Kayako was too costly.
Ticket tracking has been easier and faster with Vision Helpdesk; for our web hosting business we prefer a download version which is not possible with SAAS help desk providers ( Zendesk or Freshdesk).
