Khoros CX Insights vs. NICE Satmetrix

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Khoros CX Insights
Score 7.9 out of 10
N/A
Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.N/A
NICE Satmetrix
Score 8.0 out of 10
N/A
Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.N/A
Pricing
Khoros CX InsightsNICE Satmetrix
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Khoros CX InsightsNICE Satmetrix
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Khoros CX InsightsNICE Satmetrix
Top Pros
Top Cons
Features
Khoros CX InsightsNICE Satmetrix
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Khoros CX Insights
-
Ratings
NICE Satmetrix
8.0
2 Ratings
6% above category average
Survey templates00 Ratings8.02 Ratings
Themes00 Ratings8.02 Ratings
Custom logo/branding00 Ratings8.02 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Khoros CX Insights
-
Ratings
NICE Satmetrix
8.0
2 Ratings
6% below category average
Changes to live survey00 Ratings8.02 Ratings
Question design help00 Ratings8.02 Ratings
Multiple question types00 Ratings8.02 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Khoros CX Insights
-
Ratings
NICE Satmetrix
8.0
2 Ratings
2% below category average
Survey logic flexibility00 Ratings8.02 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Khoros CX Insights
-
Ratings
NICE Satmetrix
8.0
2 Ratings
1% below category average
Response tracking00 Ratings8.02 Ratings
Data export00 Ratings8.02 Ratings
Standard reports00 Ratings8.02 Ratings
Custom reports00 Ratings8.02 Ratings
Analytics00 Ratings8.02 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Khoros CX Insights
-
Ratings
NICE Satmetrix
8.0
2 Ratings
3% below category average
Access controls00 Ratings8.02 Ratings
Compliance00 Ratings8.02 Ratings
Best Alternatives
Khoros CX InsightsNICE Satmetrix
Small Businesses
Sogolytics
Sogolytics
Score 8.5 out of 10
Zoho Forms
Zoho Forms
Score 8.7 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Qualaroo
Qualaroo
Score 8.9 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.6 out of 10
DocuWare
DocuWare
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Khoros CX InsightsNICE Satmetrix
Likelihood to Recommend
7.3
(1 ratings)
4.0
(7 ratings)
Likelihood to Renew
-
(0 ratings)
5.1
(5 ratings)
User Testimonials
Khoros CX InsightsNICE Satmetrix
Likelihood to Recommend
Khoros (Formerly Spredfast + Lithium)
There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions.
Verified User
Anonymous
Read full review
NICE Systems
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer
Simon Whight
Senior Salesforce CRM Analyst
Read full review
Pros
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
NICE Systems
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
Geoff Gardner, MSPM, MBCS, CITP
Global PMO Lead, Red Hat Services/Consulting
Read full review
Cons
Khoros (Formerly Spredfast + Lithium)
  • Getting info from LinkedIn.
  • Getting info from web pages.
  • Getting info from newspapers and other articles.
  • Getting info from more platforms.
Verified User
Anonymous
Read full review
NICE Systems
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer
Lawrence Kravitz
Training Manager
Read full review
Likelihood to Renew
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
NICE Systems
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Verified User
Anonymous
Read full review
Alternatives Considered
Khoros (Formerly Spredfast + Lithium)
Khoros is missing to analyze more sources for information. Search bar is great.
Verified User
Anonymous
Read full review
NICE Systems
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Verified User
Anonymous
Read full review
Return on Investment
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
NICE Systems
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer
Rob Ellison
VP of Customer Loyalty
Read full review
ScreenShots

Khoros CX Insights Screenshots

Screenshot of An omnichannel customer experienceScreenshot of CX InsightsScreenshot of Discovery Topbox AI