TrustRadius

Khoros CX Insights vs. Smaply

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Khoros CX Insights
Score 9.0 out of 10
N/A
Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.N/A
Smaply
Score 6.7 out of 10
N/A
The Smaply app enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. Its training program helps teams to understand and apply human-centered approaches.
$19
per month per user
Pricing
Khoros CX InsightsSmaply
Editions & Modules
No answers on this topic
Free
0 EUR
per month per user
Basic
19 EUR
per month per user
Pro
29 EUR
per month per user
Enterprise
Custom Pricing
Offerings
Pricing Offerings
Khoros CX InsightsSmaply
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Khoros CX InsightsSmaply
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User Ratings
Khoros CX InsightsSmaply
Likelihood to Recommend
7.3
(1 ratings)
8.0
(2 ratings)
User Testimonials
Khoros CX InsightsSmaply
Likelihood to Recommend
Khoros (Formerly Spredfast + Lithium)
There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions.
Verified User
Anonymous
Read full review
Smaply
The solution is suitable for complex journeys with many touchpoints.
The tool has the advantage of being easy to use.
On the other hand, I have not found any data import solutions avoiding re-entering all the data from Excel for example. It could save a lot of time. Indeed, for me, the tool is a tool for formalizing discoveries but other solutions can be used before
MM
Mathieu Montebianco
UX Designer - Trainer
Read full review
Pros
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Smaply
  • User journey map
  • Personas templates
  • Stakeholder maps
  • Free online courses
SB
Sarah Bellaiche
Product Design/Development Engineer
Read full review
Cons
Khoros (Formerly Spredfast + Lithium)
  • Getting info from LinkedIn.
  • Getting info from web pages.
  • Getting info from newspapers and other articles.
  • Getting info from more platforms.
Verified User
Anonymous
Read full review
Smaply
  • Global look and feel
  • Export format
  • Text formating in sticky notes
MM
Mathieu Montebianco
UX Designer - Trainer
Read full review
Alternatives Considered
Khoros (Formerly Spredfast + Lithium)
Khoros is missing to analyze more sources for information. Search bar is great.
Verified User
Anonymous
Read full review
Smaply
It’s [easier] to deal with user journey and persons thanks to Smaply. Templates and already created and there is a lot of functionalities to make a complete journey map. It’s very intuitive and we can send it easily to our team. Stakeholder map is a feature that [not many software] have and that is very useful so I’m happy to have it in Smaply
SB
Sarah Bellaiche
Product Design/Development Engineer
Read full review
Return on Investment
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Smaply
  • Time saving
  • Clarity for stakeholders
  • Sharing best practices
MM
Mathieu Montebianco
UX Designer - Trainer
Read full review
ScreenShots

Khoros CX Insights Screenshots

Screenshot of An omnichannel customer experienceScreenshot of CX InsightsScreenshot of Discovery Topbox AI

Smaply Screenshots

Screenshot of Airport Experience Example Journey Map in Smaply EditorScreenshot of Airport Experience Example Journey Map ExportScreenshot of Airport Experience Example Journey Map A4 ExportScreenshot of Persona EditorScreenshot of Persona ExportScreenshot of Stakeholder Map Editor