Khoros Marketing vs. Scrile Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Khoros Marketing
Score 7.8 out of 10
Enterprise companies (1,001+ employees)
Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social ImpactN/A
Scrile Connect
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
Scrile Connect - a white-label solution to create one’s own community platform for monetization of private content. It is a SaaS solution that has built-in features for a paid subscription platform for content creators and their managers. It boasts an easy-to-use admin dashboard that lets teams edit and customize the home page, manage creators and members, set payout commissions and control all aspects of the platform. Operators can select a personalized…N/A
Pricing
Khoros MarketingScrile Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Khoros MarketingScrile Connect
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Khoros MarketingScrile Connect
Top Pros
Top Cons
Features
Khoros MarketingScrile Connect
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Khoros Marketing
6.5
116 Ratings
18% below category average
Scrile Connect
10.0
1 Ratings
25% above category average
Boolean keyword searches7.289 Ratings00 Ratings
Filtering out noise/spam6.198 Ratings00 Ratings
Sentiment analysis6.888 Ratings00 Ratings
Broad channel coverage6.1110 Ratings10.01 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
Khoros Marketing
7.3
147 Ratings
9% below category average
Scrile Connect
7.3
4 Ratings
9% below category average
Content planning and scheduling8.5145 Ratings9.23 Ratings
Audience targeting7.3111 Ratings2.62 Ratings
Content optimization5.05 Ratings00 Ratings
Workflow management8.4129 Ratings10.01 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Khoros Marketing
7.4
112 Ratings
9% below category average
Scrile Connect
2.2
2 Ratings
115% below category average
Automated routing and prioritization7.289 Ratings00 Ratings
Customer interaction histories7.7102 Ratings00 Ratings
Bulk actions7.494 Ratings2.22 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Khoros Marketing
7.1
103 Ratings
8% below category average
Scrile Connect
9.0
1 Ratings
15% above category average
Lead generation6.847 Ratings8.01 Ratings
Content marketing6.886 Ratings00 Ratings
Paid media management7.12 Ratings10.01 Ratings
Campaigns and promotions7.790 Ratings00 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Khoros Marketing
7.6
146 Ratings
11% below category average
Scrile Connect
-
Ratings
Twitter7.7137 Ratings00 Ratings
Facebook7.9142 Ratings00 Ratings
LinkedIn7.5105 Ratings00 Ratings
Google+9.018 Ratings00 Ratings
Instagram7.3131 Ratings00 Ratings
Pinterest6.346 Ratings00 Ratings
YouTube7.533 Ratings00 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Khoros Marketing
7.1
131 Ratings
10% below category average
Scrile Connect
7.8
2 Ratings
1% below category average
Campaign success analytics8.0121 Ratings3.42 Ratings
Real-time tracking6.7120 Ratings10.01 Ratings
Competitor analysis6.677 Ratings10.01 Ratings
Account management
Comparison of Account management features of Product A and Product B
Khoros Marketing
6.3
135 Ratings
25% below category average
Scrile Connect
8.8
4 Ratings
8% above category average
Role-based user permissions & privileges6.6131 Ratings8.33 Ratings
Mobile access5.9111 Ratings9.44 Ratings
Best Alternatives
Khoros MarketingScrile Connect
Small Businesses
Conte.ai
Conte.ai
Score 1.7 out of 10
Conte.ai
Conte.ai
Score 1.7 out of 10
Medium-sized Companies
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
Enterprises
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Khoros MarketingScrile Connect
Likelihood to Recommend
8.0
(182 ratings)
9.0
(4 ratings)
Likelihood to Renew
8.9
(34 ratings)
-
(0 ratings)
Usability
8.9
(29 ratings)
8.7
(4 ratings)
Availability
9.7
(11 ratings)
-
(0 ratings)
Performance
8.0
(8 ratings)
-
(0 ratings)
Support Rating
8.0
(31 ratings)
9.3
(4 ratings)
In-Person Training
8.9
(7 ratings)
-
(0 ratings)
Online Training
6.0
(7 ratings)
-
(0 ratings)
Implementation Rating
7.7
(24 ratings)
-
(0 ratings)
Ease of integration
5.4
(4 ratings)
-
(0 ratings)
Product Scalability
7.3
(120 ratings)
-
(0 ratings)
User Testimonials
Khoros MarketingScrile Connect
Likelihood to Recommend
Khoros (Formerly Spredfast + Lithium)
The best it could be used for is running campaigns. Be it a product launch or be it any new event that you are hosting. If you need to quickly grab attention, then this might be your choice. Also the report given after the campaign is a good insight for improving your next campaign.
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Scrile
Scrile Connect is a great tool to set up membership websites with little no experience, time and money. As you nurture and grow your website you might need to invest more money into developing and implementing features with the Scrile Connect team. Scrile Connect is well suited to budget projects where you need a tailored solution for an affordable price. If you get serious, you can certainly consider their enterprise plan which gives you full access to the offering.
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Pros
Khoros (Formerly Spredfast + Lithium)
  • Reporting is great - easy to create bespoke dashboards for multiple ways to view the data and trends in platform
  • Onboarding and training - a good repository of knowledge articles for users to access on most aspects of the platform for self-learning
  • The user-friendly and intuitive interface allows any user to quickly assimilate how to use the platform.
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Scrile
No answers on this topic
Cons
Khoros (Formerly Spredfast + Lithium)
  • Look and feel of the interface could use a refresh as it's not very exciting to use
  • Improve analytics features and accuracy
  • Facilitate bulk actions
  • Better alerts/visibility of collaborative actions and assigned tasks
  • Clearer communication around new feature releases and announcements
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Scrile
No answers on this topic
Likelihood to Renew
Khoros (Formerly Spredfast + Lithium)
There is no product like Khoros. Our company lives and dies by the analytics, and to date, we have not seen a more comprehensive analytics structure for any social media management tool. Khoros support is also fantastic, responding and resolving any and all questions, ideas, or complaints, usually in 24 hours.
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Scrile
No answers on this topic
Usability
Khoros (Formerly Spredfast + Lithium)
Khoros Marketing is very user-friendly and easy to navigate. The calendar visibility is the view I use most so I can see all posts going out on all of our channels. It allows us to time posts in a proper cadence so we don't overlap with other pressing content.
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Scrile
The site itself looks great and is user-friendly. Plus, I like the fact we can develop new features, as needed.
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Reliability and Availability
Khoros (Formerly Spredfast + Lithium)
• We still experience a bit of downtime and slowness here but things have drastically improved in the last year with their feature updates and reconfigured hosting.
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Scrile
No answers on this topic
Performance
Khoros (Formerly Spredfast + Lithium)
Khoros has greatly improved the performance of its SaaS products in the last 5 years. Their applications, including Conversations, Intelligence, and Experiences, all load quickly with real-time data. This performance is critical to provide meaningful, social customer support, and marketing. The performance maintains integrity even when you deploy powerful integrations like Salesforce Customer Relationship Manager.
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Scrile
No answers on this topic
Support Rating
Khoros (Formerly Spredfast + Lithium)
Overall, support does a great job and is timely in their responses and efforts. We have had to contact support many times due to the Capture app. Some tickets have remained open for months, while others get resolved quickly. I understand this is not always up to support and they often have to wait for their engineering team to fix issues that we identified, but it's difficult to deal with issues that are affecting our workflow, especially for extended amounts of time.
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Scrile
The support is really first class.
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In-Person Training
Khoros (Formerly Spredfast + Lithium)
• As a very early customer, we did not undergo formal training but worked closely with the team to get the system set up to do what we wanted. However, online training resources are now available with many blog posts / video lessons and tutorials.
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Scrile
No answers on this topic
Online Training
Khoros (Formerly Spredfast + Lithium)
it is important to note that my perspective is not necessarily common - I'm a geek/nerd/poweruser in general, so I found the online resources to be more than adequate (and often very aesthetically pleasing, too). That said, a less "geeky" person might struggle a bit.
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Scrile
No answers on this topic
Implementation Rating
Khoros (Formerly Spredfast + Lithium)
The implementation team from Khoros were great - they worked hard to understand our somewhat complex organization, and were with us all the way through face to face meetings, user training, and technical training. We had a clearly defined account manager and implementation manager, who worked really effectively together and with us.
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Scrile
No answers on this topic
Alternatives Considered
Khoros (Formerly Spredfast + Lithium)
On some accounts that I am on, I use Asana in place of Khoros marketing but I much prefer Khoros Marketing. I prefer Khoros Marketing over Asana because I can post directly (and schedule posts) on Khoros but not on Asana. Also, I can moderate directly on Khoros but not Asana
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Scrile
No answers on this topic
Scalability
Khoros (Formerly Spredfast + Lithium)
Khoros seems to struggle a little past a certain level of scale. More than 30 separate per day makes it difficult to view all content in the weekly calendar view, which is frustrating and could cause issues. However, the ability to schedule one post across multiple channels is hugely valuable and cuts down on a lot of duplicative work.
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Scrile
No answers on this topic
Return on Investment
Khoros (Formerly Spredfast + Lithium)
  • Negatively impacted relationship with Khoros as they're notoriously difficult to engage with or able to produce viable results from our feedback.
  • Negatively impacted KPI reporting, as metrics were inaccurate for six months.
  • Negatively impacted resource management, as there've been so many restrictions with this platform that simple, day-to-day tasks take so much longer.
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Scrile
No answers on this topic
ScreenShots

Scrile Connect Screenshots

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