Likelihood to Recommend Khoros (Formerly Spredfast + Lithium)
The best it could be used for is running campaigns. Be it a product launch or be it any new event that you are hosting. If you need to quickly grab attention, then this might be your choice. Also the report given after the campaign is a good insight for improving your next campaign.
Read full review Social Report is perfect for all sizes of organisations because of its ability to set up teams of users and adjust which features each user group can use. I can't think of any size company that it would not suit.
Read full review Pros Khoros (Formerly Spredfast + Lithium)
Reporting is great - easy to create bespoke dashboards for multiple ways to view the data and trends in platform Onboarding and training - a good repository of knowledge articles for users to access on most aspects of the platform for self-learning The user-friendly and intuitive interface allows any user to quickly assimilate how to use the platform. Read full review Bulk upload of social media posts Tracking conversions for posts Granular data from your social media profiles Read full review Cons Khoros (Formerly Spredfast + Lithium)
Look and feel of the interface could use a refresh as it's not very exciting to use Improve analytics features and accuracy Facilitate bulk actions Better alerts/visibility of collaborative actions and assigned tasks Clearer communication around new feature releases and announcements Read full review The UTM feature works really well for automatically appending your social media updates with Google tracking. I would just like a little more control over a couple of the fields. A minor thing quite personal to me really. I dont believe it has a mobile app. Read full review Likelihood to Renew Khoros (Formerly Spredfast + Lithium)
There is no product like Khoros. Our company lives and dies by the analytics, and to date, we have not seen a more comprehensive analytics structure for any social media management tool. Khoros support is also fantastic, responding and resolving any and all questions, ideas, or complaints, usually in 24 hours.
Read full review Usability Khoros (Formerly Spredfast + Lithium)
Khoros Marketing is very user-friendly and easy to navigate. The calendar visibility is the view I use most so I can see all posts going out on all of our channels. It allows us to time posts in a proper cadence so we don't overlap with other pressing content.
Read full review Reliability and Availability Khoros (Formerly Spredfast + Lithium)
• We still experience a bit of downtime and slowness here but things have drastically improved in the last year with their feature updates and reconfigured hosting.
Read full review Performance Khoros (Formerly Spredfast + Lithium)
Khoros has greatly improved the performance of its SaaS products in the last 5 years. Their applications, including Conversations, Intelligence, and Experiences, all load quickly with real-time data. This performance is critical to provide meaningful, social customer support, and marketing. The performance maintains integrity even when you deploy powerful integrations like Salesforce Customer Relationship Manager.
Read full review Support Rating Khoros (Formerly Spredfast + Lithium)
Overall, support does a great job and is timely in their responses and efforts. We have had to contact support many times due to the Capture app. Some tickets have remained open for months, while others get resolved quickly. I understand this is not always up to support and they often have to wait for their engineering team to fix issues that we identified, but it's difficult to deal with issues that are affecting our workflow, especially for extended amounts of time.
Read full review Very supportive, personal and informed. They really want to understand the problem and often solutions become features. Great support
Read full review In-Person Training Khoros (Formerly Spredfast + Lithium)
• As a very early customer, we did not undergo formal training but worked closely with the team to get the system set up to do what we wanted. However, online training resources are now available with many blog posts / video lessons and tutorials.
Read full review Online Training Khoros (Formerly Spredfast + Lithium)
it is important to note that my perspective is not necessarily common - I'm a geek/nerd/poweruser in general, so I found the online resources to be more than adequate (and often very aesthetically pleasing, too). That said, a less "geeky" person might struggle a bit.
Read full review Implementation Rating Khoros (Formerly Spredfast + Lithium)
The implementation team from Khoros were great - they worked hard to understand our somewhat complex organization, and were with us all the way through face to face meetings, user training, and technical training. We had a clearly defined account manager and implementation manager, who worked really effectively together and with us.
Read full review Alternatives Considered Khoros (Formerly Spredfast + Lithium)
On some accounts that I am on, I use
Asana in place of Khoros marketing but I much prefer Khoros Marketing. I prefer Khoros Marketing over
Asana because I can post directly (and schedule posts) on Khoros but not on
Asana . Also, I can moderate directly on Khoros but not
Asana Read full review We've tried a lot of alternative systems in the past but find that Social Report out performs them easily. It benefits from including many of the features from all of these other systems plus some unique features such as csv upload of bulk posts, conversion tracking to monitor sales from social media posts, combined monitoring of facebook adverts and much more.
Read full review Scalability Khoros (Formerly Spredfast + Lithium)
Khoros seems to struggle a little past a certain level of scale. More than 30 separate per day makes it difficult to view all content in the weekly calendar view, which is frustrating and could cause issues. However, the ability to schedule one post across multiple channels is hugely valuable and cuts down on a lot of duplicative work.
Read full review Return on Investment Khoros (Formerly Spredfast + Lithium)
Negatively impacted relationship with Khoros as they're notoriously difficult to engage with or able to produce viable results from our feedback. Negatively impacted KPI reporting, as metrics were inaccurate for six months. Negatively impacted resource management, as there've been so many restrictions with this platform that simple, day-to-day tasks take so much longer. Read full review We use Social Report to manage our client's accounts and they appreciate the quality of the reports produced by Social Report Being able to monitor how well our social media is working has allowed us to improve our social media content and drive more traffic to our site Reduced time managing and updating our social media accounts has improved our profitability Read full review ScreenShots