Top Rated
136 Ratings
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Score 7.9 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros is a great tool for enterprise-level social management. We've been able to gradually ramp up our number of users and accounts in phases, which has suited us, as a large, geographically widespread organization.It works well with our other marketing technology platforms, and their integrations and APIs are straightforward.If the organization was much smaller I think the platform would still work as the costings are broadly based upon users and accounts so it could well be a good SME solution too.
Joe Hill | TrustRadius Reviewer

Stackla

If people are regularly sharing your product favorably across social media, this tool will help you automate, segment and display that social content across websites, emails and events. Products as big as destinations can benefit from Stackla all the way down to merchandise such as clothing. Stackla can not benefit your product if your product is not very visual or if people aren't talking about your product.
Nate Casimiro | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Khoros Marketing (Formerly Spredfast + Lithium)
6.7
Stackla
Boolean keyword searches
Khoros Marketing (Formerly Spredfast + Lithium)
7.4
Stackla
Filtering out noise/spam
Khoros Marketing (Formerly Spredfast + Lithium)
6.4
Stackla
Sentiment analysis
Khoros Marketing (Formerly Spredfast + Lithium)
5.7
Stackla
Broad channel coverage
Khoros Marketing (Formerly Spredfast + Lithium)
7.4
Stackla

Publishing

Khoros Marketing (Formerly Spredfast + Lithium)
7.1
Stackla
Content planning and scheduling
Khoros Marketing (Formerly Spredfast + Lithium)
8.4
Stackla
Audience targeting
Khoros Marketing (Formerly Spredfast + Lithium)
6.7
Stackla
Content optimization
Khoros Marketing (Formerly Spredfast + Lithium)
5.0
Stackla
Workflow management
Khoros Marketing (Formerly Spredfast + Lithium)
8.0
Stackla

Engagement

Khoros Marketing (Formerly Spredfast + Lithium)
7.5
Stackla
Automated routing and prioritization
Khoros Marketing (Formerly Spredfast + Lithium)
7.5
Stackla
Customer interaction histories
Khoros Marketing (Formerly Spredfast + Lithium)
7.7
Stackla
Bulk actions
Khoros Marketing (Formerly Spredfast + Lithium)
7.3
Stackla

Marketing

Khoros Marketing (Formerly Spredfast + Lithium)
7.4
Stackla
Lead generation
Khoros Marketing (Formerly Spredfast + Lithium)
6.9
Stackla
Content marketing
Khoros Marketing (Formerly Spredfast + Lithium)
8.1
Stackla
Paid media management
Khoros Marketing (Formerly Spredfast + Lithium)
7.1
Stackla
Campaigns and promotions
Khoros Marketing (Formerly Spredfast + Lithium)
7.6
Stackla

Channel coverage/integration

Khoros Marketing (Formerly Spredfast + Lithium)
7.0
Stackla
Twitter
Khoros Marketing (Formerly Spredfast + Lithium)
7.9
Stackla
Facebook
Khoros Marketing (Formerly Spredfast + Lithium)
7.6
Stackla
LinkedIn
Khoros Marketing (Formerly Spredfast + Lithium)
7.3
Stackla
Google+
Khoros Marketing (Formerly Spredfast + Lithium)
8.0
Stackla
Instagram
Khoros Marketing (Formerly Spredfast + Lithium)
6.7
Stackla
Pinterest
Khoros Marketing (Formerly Spredfast + Lithium)
5.3
Stackla
YouTube
Khoros Marketing (Formerly Spredfast + Lithium)
6.1
Stackla

Reporting/analytics

Khoros Marketing (Formerly Spredfast + Lithium)
7.6
Stackla
Campaign success analytics
Khoros Marketing (Formerly Spredfast + Lithium)
7.8
Stackla
Real-time tracking
Khoros Marketing (Formerly Spredfast + Lithium)
7.8
Stackla
Competitor analysis
Khoros Marketing (Formerly Spredfast + Lithium)
7.3
Stackla

Account management

Khoros Marketing (Formerly Spredfast + Lithium)
7.4
Stackla
Role-based user permissions & privileges
Khoros Marketing (Formerly Spredfast + Lithium)
8.2
Stackla
Mobile access
Khoros Marketing (Formerly Spredfast + Lithium)
6.6
Stackla

Pros

Khoros Marketing (Formerly Spredfast + Lithium)

  • I met our reps, Heather B. and Mahshad H., in person before the Smart Social Summit in ATX last year. We instantaneously clicked, they have been extremely helpful, excellent resources, and genuinely care about our success with the platform. I love Heather, Mahshad, and the entire Khoros team!
  • During the Smart Social Summit in ATX last year, I had the opportunity to meet a lot of the Khoros team. From senior leadership to directors, sales, fulfillment, and customer service everyone made me feel like part of the family. A special shout out to Dave G., Seth E., Matt F., Alex L., Nadia K., and more. It was such a great first impression and they haven't disappointed.
  • I've signed up for some of the complimentary training sessions with the product coaching team and have learned so much from them! After receiving minimal training on the platform and functionalities in Conversations, I cherish these coaching sessions. A big thank you to our rep, Heather B., for encouraging me to sign up for these sessions. Shout out to Martin L. and Casey M. for being amazing product coaches and Josh B. for his support too!
  • Khoros just gets it! They know the social space, keep up with the ever-changing landscape, and their summits provide so much value.
Angel Soria, MBA | TrustRadius Reviewer

Stackla

  • GoConnect feature lets you upload to a feed without using social media.
  • A number of display options including an email embed code, website widgets and event walls.
Nate Casimiro | TrustRadius Reviewer

Cons

Khoros Marketing (Formerly Spredfast + Lithium)

  • While for the most part, we're enjoying using Experiences we have had several bugs or glitches. We've had instances where we couldn't link products to our content and other times when the streams weren't being pulled or showing up within the interface. These inconsistencies do make it a little worrisome when we have something needing to go live immediately and aren't always sure if it will work as it should.
Nikki Harmon | TrustRadius Reviewer

Stackla

  • The UI can generally be confusing, and there are roughly four steps with detailed settings that don't feel intuitive to create one widget.
Nate Casimiro | TrustRadius Reviewer

Likelihood to Renew

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 6.7
Based on 31 answers
At the company that uses Khoros, I don't make the purchasing decisions, so our Khoros contract will undoubtedly be renewed. However, I also manage another company's social media presence, and I do make the purchasing decisions there. When transitioning them away from Hootsuite, I didn't even consider Khoros because I don't like their UI or calendar features. Instead, I purchased the tool SproutSocial, which has a much better UI, is more intuitive, and incorporates social CRM features. SproutSocial easily tracks mentions of your company name and brand keywords, then funnels them into one integrated inbox. Khoros insists on separating things into "streams", and doesn't really allow you to funnel social mentions to customer service or sales teams.
Christina Hadly | TrustRadius Reviewer

Stackla

No score
No answers yet
No answers on this topic

Usability

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.5
Based on 26 answers
The use of the Khoros platform is simple, which makes it very user friendly throughout. Once you have a specific area or material you are seeking to review or research, pulling this information is only a few keywords, a click of your mouse and it is at your fingertips. Not to mention the reports produced are beautifully designed and self-explanatory and easy to share with others.
Latasha Howard | TrustRadius Reviewer

Stackla

No score
No answers yet
No answers on this topic

Reliability and Availability

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 9.7
Based on 11 answers
• We still experience a bit of downtime and slowness here but things have drastically improved in the last year with their feature updates and reconfigured hosting.
Anonymous | TrustRadius Reviewer

Stackla

No score
No answers yet
No answers on this topic

Performance

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 9.0
Based on 7 answers
Khoros has greatly improved the performance of its SaaS products in the last 5 years. Their applications, including Conversations, Intelligence, and Experiences, all load quickly with real-time data. This performance is critical to provide meaningful, social customer support, and marketing. The performance maintains integrity even when you deploy powerful integrations like Salesforce Customer Relationship Manager.
Anonymous | TrustRadius Reviewer

Stackla

No score
No answers yet
No answers on this topic

Support Rating

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.5
Based on 45 answers
The Support team is available in multiple timezones, and is able to liaise internally to resolve questions, replicate issues and advise on next steps. Every case asks for a confirmation if there's anything else they can do to assist before it's closed
Gregory Tan | TrustRadius Reviewer

Stackla

Stackla 10.0
Based on 1 answer
Support has been a positive experience with quick response times and an extensive knowledgebase and ticketing system.
Nate Casimiro | TrustRadius Reviewer

In-Person Training

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.9
Based on 7 answers
• As a very early customer, we did not undergo formal training but worked closely with the team to get the system set up to do what we wanted. However, online training resources are now available with many blog posts / video lessons and tutorials.
Anonymous | TrustRadius Reviewer

Stackla

No score
No answers yet
No answers on this topic

Online Training

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 6.0
Based on 7 answers
it is important to note that my perspective is not necessarily common - I'm a geek/nerd/poweruser in general, so I found the online resources to be more than adequate (and often very aesthetically pleasing, too). That said, a less "geeky" person might struggle a bit.
Anonymous | TrustRadius Reviewer

Stackla

No score
No answers yet
No answers on this topic

Implementation Rating

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 7.7
Based on 34 answers
Khoros has a wonderful and very thorough trove of engaging learning modules for new users to complete. These allow our new users to learn all the tools they'll need in a very short period of time. In addition to this, the Khoros team is always available for answers to additional questions. In fact, the team often holds regular calls to answer questions for all of our Khoros users.
Garrett Estrada | TrustRadius Reviewer

Stackla

No score
No answers yet
No answers on this topic

Alternatives Considered

Khoros Marketing (Formerly Spredfast + Lithium)

I was not involved in the selection process, but I know several other companies and products were evaluated. Khoros was chosen because of the simplicity of use but yet technological sophistication of its product. When you find a product that works miracles but is simple to use, the best advice is to grab it ASAP. Khoros also did a very thorough study of our brand and was able to propose a comprehensive, cross-channel social media marketing strategy. Their thoroughness impressed us, and made us realize that this was the company we needed to be working with.
Jeffery Hawkins | TrustRadius Reviewer

Stackla

Minimal experience with CrowdRiff, but the user interface is generally a little more friendly. Stackla was chosen after a thorough R&D process and the potential to partner with our company and industry.
Nate Casimiro | TrustRadius Reviewer

Scalability

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.3
Based on 21 answers
Since I have been working with Khoros, they never stop growing and adding new features. And although we are using it a lot at the moment, we also know that it has a lot of potential waiting for us to get the most of it.
Lucas Diorio | TrustRadius Reviewer

Stackla

No score
No answers yet
No answers on this topic

Return on Investment

Khoros Marketing (Formerly Spredfast + Lithium)

  • We've improved our customer service immensely using Khoros. Getting questions and complaints to the right people is much easier because of the "Highlight" function.
  • Khoros metrics have allowed us to pinpoint engaging content and copy, which we've used for re-engagement and as an instructional for what works best with our audience.
  • The high-level calender gave us an aerial view of our daily output, which led us to the conclusion that we were over posting through our channels.
  • Khoros metrics have allowed us to determine our monthly follower counts, which we've used as a benchmark for gauging improvement in social spaces.
Travis Burchart | TrustRadius Reviewer

Stackla

  • In some situations, including Stackla event walls in a sponsorship package has increased our bottom line for an event we plan.
  • Stackla saves you quite a bit of time when creating social media albums to display on your website.
Nate Casimiro | TrustRadius Reviewer

Pricing Details

Khoros Marketing (Formerly Spredfast + Lithium)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Stackla

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Khoros Marketing (Formerly Spredfast + Lithium)
7.9
Stackla
8.0

Likelihood to Renew

Khoros Marketing (Formerly Spredfast + Lithium)
6.7
Stackla

Usability

Khoros Marketing (Formerly Spredfast + Lithium)
8.5
Stackla

Reliability and Availability

Khoros Marketing (Formerly Spredfast + Lithium)
9.7
Stackla

Performance

Khoros Marketing (Formerly Spredfast + Lithium)
9.0
Stackla

Support Rating

Khoros Marketing (Formerly Spredfast + Lithium)
8.5
Stackla
10.0

In-Person Training

Khoros Marketing (Formerly Spredfast + Lithium)
8.9
Stackla

Online Training

Khoros Marketing (Formerly Spredfast + Lithium)
6.0
Stackla

Implementation Rating

Khoros Marketing (Formerly Spredfast + Lithium)
7.7
Stackla

Scalability

Khoros Marketing (Formerly Spredfast + Lithium)
8.3
Stackla

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