Khoros Service vs. SAP Cloud for Social Engagement
Khoros Service vs. SAP Cloud for Social Engagement
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros Service | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A | |
SAP Cloud for Social Engagement | N/A | Platform designed to listen for brand mentions and then engage with customers regarding customer service issues. Includes tools for collaboration within teams or across organizations to resolve issues efficiently. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
More Pricing Information |
Khoros Service | SAP Cloud for Social Engagement | |
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Top Cons |
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Listening/monitoring |
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Publishing |
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Engagement |
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Marketing |
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Channel coverage/integration |
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Reporting/analytics |
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Account management |
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Khoros Service | SAP Cloud for Social Engagement | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Conte.ai Score 1.1 out of 10 |
Medium-sized Companies | Front Score 8.9 out of 10 | Social Suite by Reputation.com Score 9.4 out of 10 |
Enterprises | Front Score 8.9 out of 10 | Social Suite by Reputation.com Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros Service | SAP Cloud for Social Engagement | |
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Likelihood to Recommend | 7.9 (113 ratings) | 10.0 (2 ratings) |
Likelihood to Renew | 7.7 (80 ratings) | - (0 ratings) |
Usability | 6.4 (8 ratings) | 10.0 (1 ratings) |
Availability | 9.0 (2 ratings) | - (0 ratings) |
Performance | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.4 (10 ratings) | 10.0 (1 ratings) |
In-Person Training | 9.0 (2 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.4 (72 ratings) | - (0 ratings) |
Ease of integration | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (78 ratings) | - (0 ratings) |
Khoros Service | SAP Cloud for Social Engagement | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | SAP |
Pros | Khoros (Formerly Spredfast + Lithium) | SAP |
Cons | Khoros (Formerly Spredfast + Lithium) | SAP |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) | SAP No answers on this topic |
Usability | Khoros (Formerly Spredfast + Lithium) | SAP |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) | SAP No answers on this topic |
Performance | Khoros (Formerly Spredfast + Lithium) | SAP No answers on this topic |
Support Rating | Khoros (Formerly Spredfast + Lithium) | SAP |
In-Person Training | Khoros (Formerly Spredfast + Lithium) | SAP No answers on this topic |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) | SAP No answers on this topic |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | SAP |
Scalability | Khoros (Formerly Spredfast + Lithium) | SAP No answers on this topic |
Return on Investment | Khoros (Formerly Spredfast + Lithium) | SAP |
ScreenShots | Khoros Service Screenshots |