Khoros Social Media Management vs. Ubermetrics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Khoros Social Media Management
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social ImpactN/A
Ubermetrics
Score 7.0 out of 10
N/A
Ubermetrics is a leading media monitoring and analytics solution that identifies conversations from more than 400 million online and offline sources in over 70 languages - worldwide and in real-time. The solution - Ubermetrics Delta - is a high-performance engine that combines artificial intelligence, natural language processing (NLP), text mining and statistical algorithms to extract the most relevant documents, facts & statistics to help companies make the best…N/A
Pricing
Khoros Social Media ManagementUbermetrics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Khoros Social Media ManagementUbermetrics
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Khoros Social Media ManagementUbermetrics
Top Pros
Top Cons
Features
Khoros Social Media ManagementUbermetrics
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Khoros Social Media Management
6.9
120 Ratings
11% below category average
Ubermetrics
-
Ratings
Boolean keyword searches8.293 Ratings00 Ratings
Filtering out noise/spam6.1102 Ratings00 Ratings
Sentiment analysis7.791 Ratings00 Ratings
Broad channel coverage5.6113 Ratings00 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
Khoros Social Media Management
8.4
151 Ratings
4% above category average
Ubermetrics
-
Ratings
Content planning and scheduling8.8149 Ratings00 Ratings
Audience targeting7.6115 Ratings00 Ratings
Content optimization9.09 Ratings00 Ratings
Workflow management8.3133 Ratings00 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Khoros Social Media Management
8.1
116 Ratings
2% above category average
Ubermetrics
-
Ratings
Automated routing and prioritization8.094 Ratings00 Ratings
Customer interaction histories7.8106 Ratings00 Ratings
Bulk actions8.697 Ratings00 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Khoros Social Media Management
7.3
106 Ratings
6% below category average
Ubermetrics
-
Ratings
Lead generation7.350 Ratings00 Ratings
Content marketing7.089 Ratings00 Ratings
Paid media management7.12 Ratings00 Ratings
Campaigns and promotions7.993 Ratings00 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Khoros Social Media Management
7.6
150 Ratings
10% below category average
Ubermetrics
-
Ratings
Twitter7.8141 Ratings00 Ratings
Facebook7.9146 Ratings00 Ratings
LinkedIn6.8107 Ratings00 Ratings
Google+9.018 Ratings00 Ratings
Instagram8.1135 Ratings00 Ratings
Pinterest6.048 Ratings00 Ratings
YouTube7.333 Ratings00 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Khoros Social Media Management
7.8
134 Ratings
1% below category average
Ubermetrics
-
Ratings
Campaign success analytics8.2124 Ratings00 Ratings
Real-time tracking7.7123 Ratings00 Ratings
Competitor analysis7.579 Ratings00 Ratings
Account management
Comparison of Account management features of Product A and Product B
Khoros Social Media Management
6.8
139 Ratings
16% below category average
Ubermetrics
-
Ratings
Role-based user permissions & privileges7.5135 Ratings00 Ratings
Mobile access6.2114 Ratings00 Ratings
Best Alternatives
Khoros Social Media ManagementUbermetrics
Small Businesses
CoSchedule Marketing Suite
CoSchedule Marketing Suite
Score 9.8 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
CoSchedule Marketing Suite
CoSchedule Marketing Suite
Score 9.8 out of 10
Mention
Mention
Score 9.4 out of 10
Enterprises
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Khoros Social Media ManagementUbermetrics
Likelihood to Recommend
8.0
(187 ratings)
8.9
(7 ratings)
Likelihood to Renew
8.3
(34 ratings)
-
(0 ratings)
Usability
8.6
(29 ratings)
-
(0 ratings)
Availability
9.7
(11 ratings)
-
(0 ratings)
Performance
8.0
(8 ratings)
-
(0 ratings)
Support Rating
7.8
(31 ratings)
-
(0 ratings)
In-Person Training
8.9
(7 ratings)
-
(0 ratings)
Online Training
6.0
(7 ratings)
-
(0 ratings)
Implementation Rating
7.7
(24 ratings)
-
(0 ratings)
Ease of integration
5.5
(4 ratings)
-
(0 ratings)
Product Scalability
7.1
(125 ratings)
-
(0 ratings)
User Testimonials
Khoros Social Media ManagementUbermetrics
Likelihood to Recommend
Khoros (Formerly Spredfast + Lithium)
While I cannot say any scenarios where Khoros wouldn't be useful (when it comes to social media moderation), I can say it is very well suited for clients who have time constraints on their work. With the speed Khoros can pull in new content, we see issues for the client almost immediately.
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Ubermetrics
Ubermetrics Delta is the perfect tool for (social) media analysis and monitoring. It visualizes dialogues (almost) in realtime and helps to handle any social media incident. Furthermore it helps to quantify the impact and virality of conversation and dialogues on the internet, social media, etc. With the additional possibility to analyze offline communication it is easy to compare the differences between online and offline marketing and PR.
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Pros
Khoros (Formerly Spredfast + Lithium)
  • Reporting is great - easy to create bespoke dashboards for multiple ways to view the data and trends in platform
  • Onboarding and training - a good repository of knowledge articles for users to access on most aspects of the platform for self-learning
  • The user-friendly and intuitive interface allows any user to quickly assimilate how to use the platform.
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Ubermetrics
  • We have been using Ubermetrics in various areas. In sales, we use it for monitoring in order to recognize the tender at an early stage. The marketing department uses this tool to check what is spread across the brand, but also to keep track of sponsorship.
Read full review
Cons
Khoros (Formerly Spredfast + Lithium)
  • Look and feel of the interface could use a refresh as it's not very exciting to use
  • Improve analytics features and accuracy
  • Facilitate bulk actions
  • Better alerts/visibility of collaborative actions and assigned tasks
  • Clearer communication around new feature releases and announcements
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Ubermetrics
  • Actually, there is nothing we disliked about Ubermetrics. We are looking forward to the international expansion of Ubermetrics’ online media coverage which may fairly take another while though.
Read full review
Likelihood to Renew
Khoros (Formerly Spredfast + Lithium)
There is no product like Khoros. Our company lives and dies by the analytics, and to date, we have not seen a more comprehensive analytics structure for any social media management tool. Khoros support is also fantastic, responding and resolving any and all questions, ideas, or complaints, usually in 24 hours.
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Ubermetrics
No answers on this topic
Usability
Khoros (Formerly Spredfast + Lithium)
Khoros Marketing is very user-friendly and easy to navigate. The calendar visibility is the view I use most so I can see all posts going out on all of our channels. It allows us to time posts in a proper cadence so we don't overlap with other pressing content.
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Ubermetrics
No answers on this topic
Reliability and Availability
Khoros (Formerly Spredfast + Lithium)
• We still experience a bit of downtime and slowness here but things have drastically improved in the last year with their feature updates and reconfigured hosting.
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Ubermetrics
No answers on this topic
Performance
Khoros (Formerly Spredfast + Lithium)
Khoros has greatly improved the performance of its SaaS products in the last 5 years. Their applications, including Conversations, Intelligence, and Experiences, all load quickly with real-time data. This performance is critical to provide meaningful, social customer support, and marketing. The performance maintains integrity even when you deploy powerful integrations like Salesforce Customer Relationship Manager.
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Ubermetrics
No answers on this topic
Support Rating
Khoros (Formerly Spredfast + Lithium)
Overall, support does a great job and is timely in their responses and efforts. We have had to contact support many times due to the Capture app. Some tickets have remained open for months, while others get resolved quickly. I understand this is not always up to support and they often have to wait for their engineering team to fix issues that we identified, but it's difficult to deal with issues that are affecting our workflow, especially for extended amounts of time.
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Ubermetrics
No answers on this topic
In-Person Training
Khoros (Formerly Spredfast + Lithium)
• As a very early customer, we did not undergo formal training but worked closely with the team to get the system set up to do what we wanted. However, online training resources are now available with many blog posts / video lessons and tutorials.
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Ubermetrics
No answers on this topic
Online Training
Khoros (Formerly Spredfast + Lithium)
it is important to note that my perspective is not necessarily common - I'm a geek/nerd/poweruser in general, so I found the online resources to be more than adequate (and often very aesthetically pleasing, too). That said, a less "geeky" person might struggle a bit.
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Ubermetrics
No answers on this topic
Implementation Rating
Khoros (Formerly Spredfast + Lithium)
The implementation team from Khoros were great - they worked hard to understand our somewhat complex organization, and were with us all the way through face to face meetings, user training, and technical training. We had a clearly defined account manager and implementation manager, who worked really effectively together and with us.
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Ubermetrics
No answers on this topic
Alternatives Considered
Khoros (Formerly Spredfast + Lithium)
On some accounts that I am on, I use Asana in place of Khoros marketing but I much prefer Khoros Marketing. I prefer Khoros Marketing over Asana because I can post directly (and schedule posts) on Khoros but not on Asana. Also, I can moderate directly on Khoros but not Asana
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Ubermetrics
Storio and Percolate make it much more difficult to build boolean connections in their searches. Thus, the results are often misleading
Read full review
Scalability
Khoros (Formerly Spredfast + Lithium)
Khoros seems to struggle a little past a certain level of scale. More than 30 separate per day makes it difficult to view all content in the weekly calendar view, which is frustrating and could cause issues. However, the ability to schedule one post across multiple channels is hugely valuable and cuts down on a lot of duplicative work.
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Ubermetrics
No answers on this topic
Return on Investment
Khoros (Formerly Spredfast + Lithium)
  • Negatively impacted relationship with Khoros as they're notoriously difficult to engage with or able to produce viable results from our feedback.
  • Negatively impacted KPI reporting, as metrics were inaccurate for six months.
  • Negatively impacted resource management, as there've been so many restrictions with this platform that simple, day-to-day tasks take so much longer.
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Ubermetrics
  • Ubermetrics Delta helped to track and analyze the virality of posts, press releases etc., and thus helped to steer the performance of press and marketing campaigns.
Read full review
ScreenShots

Khoros Social Media Management Screenshots

Screenshot of the channel performance dashboard, for monitoring different metrics and comparing the performance of posts by content type and labels to optimize for the audience.Screenshot of the cross-channel dashboard. It provides a holistic view of paid and organic campaigns, allowing teams to compare performance and optimize for engagement and reach with campaigns.Screenshot of the cross-channel dashboard. Users can compare the performance of posts across channels, ensuring that time and resources are allocated effectively to reach the target audience.Screenshot of the calendar view. This presents all scheduled posts by assignee, channel, and tags so that nothing is missed and content is delivered on time.Screenshot of approval paths in Khoros. Get sign-off and feedback across teams for paid and organic posts to reduce brand risk.

Ubermetrics Screenshots

Screenshot of uberView - Our customizable dashboardScreenshot of Dashboard - Navigation and indicationScreenshot of Mention view - This is how Delta displays mentionsScreenshot of Virality distribution - Understanding how an article grew online. Visualizing virality over media segments (x axis) in relation to time (y axis).Screenshot of Reporting designer - Customizing report layouts