Monetate vs. Salesforce Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Monetate
Score 7.1 out of 10
N/A
Monetate (formerly Kibo Personalization, powered by Monetate and Certona) is an ecommerce personalization software for consumer-facing brands. Monetate enables brands to create individualized experiences for site visitors, with the goal of improving engagement and business performance. Founded in 2008, Monetate services Adidas, Lufthansa, Office Depot, Reebok, Wolseley, and other companies.N/A
Salesforce Commerce Cloud
Score 8.0 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Pricing
MonetateSalesforce Commerce Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MonetateSalesforce Commerce Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
MonetateSalesforce Commerce Cloud
Considered Both Products
Monetate
Chose Monetate
At the time of selection, it was the best tool to fit our business needs. The day-to-day users were able to create some experiences on their own and did not require much oversight. We also had developer support built into our contract along with internal developer support so …
Salesforce Commerce Cloud

No answer on this topic

Top Pros
Top Cons
Features
MonetateSalesforce Commerce Cloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Monetate
-
Ratings
Salesforce Commerce Cloud
7.9
34 Ratings
3% above category average
Product catalog & listings00 Ratings8.631 Ratings
Product management00 Ratings8.331 Ratings
Bulk product upload00 Ratings8.830 Ratings
Branding00 Ratings7.030 Ratings
Mobile storefront00 Ratings7.428 Ratings
Product variations00 Ratings7.932 Ratings
Website integration00 Ratings7.831 Ratings
Visual customization00 Ratings8.232 Ratings
CMS00 Ratings6.829 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Monetate
-
Ratings
Salesforce Commerce Cloud
8.0
29 Ratings
6% above category average
Abandoned cart recovery00 Ratings8.524 Ratings
Checkout user experience00 Ratings7.629 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Monetate
-
Ratings
Salesforce Commerce Cloud
8.7
27 Ratings
5% above category average
eCommerce security00 Ratings8.727 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Monetate
-
Ratings
Salesforce Commerce Cloud
8.1
30 Ratings
8% above category average
Promotions & discounts00 Ratings8.728 Ratings
Personalized recommendations00 Ratings8.430 Ratings
SEO00 Ratings7.126 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Monetate
-
Ratings
Salesforce Commerce Cloud
8.2
32 Ratings
5% above category average
Multi-site management00 Ratings8.528 Ratings
Order processing00 Ratings8.629 Ratings
Inventory management00 Ratings7.928 Ratings
Shipping00 Ratings8.024 Ratings
Custom functionality00 Ratings8.130 Ratings
Best Alternatives
MonetateSalesforce Commerce Cloud
Small Businesses
Kameleoon
Kameleoon
Score 9.5 out of 10
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Medium-sized Companies
Dynamic Yield
Dynamic Yield
Score 9.2 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
Dynamic Yield
Dynamic Yield
Score 9.2 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MonetateSalesforce Commerce Cloud
Likelihood to Recommend
7.1
(105 ratings)
8.0
(45 ratings)
Likelihood to Renew
8.2
(24 ratings)
7.8
(11 ratings)
Usability
6.3
(17 ratings)
8.0
(2 ratings)
Availability
10.0
(1 ratings)
8.0
(1 ratings)
Performance
10.0
(1 ratings)
9.0
(1 ratings)
Support Rating
8.0
(16 ratings)
9.0
(3 ratings)
In-Person Training
10.0
(1 ratings)
8.0
(1 ratings)
Implementation Rating
9.1
(4 ratings)
8.0
(2 ratings)
Vendor post-sale
7.0
(3 ratings)
-
(0 ratings)
User Testimonials
MonetateSalesforce Commerce Cloud
Likelihood to Recommend
Monetate
Monetate is a fully functional space to generate multiple marketing campaigns for your company on the web, many of the functions found in this program are a contribution to manage your content correctly and give it the space you are looking for, we We recommend it one hundred percent. We feel very comfortable with everything we have been able to achieve thanks to this program.
Read full review
Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Read full review
Pros
Monetate
  • Audience segmentation is relatively painless. They provide a robust way to granularly target visitors by device type, location, weather, demographics, etc.
  • Our CSM has been very engaged and detailed in supporting our partnership. She provides very prompt responses and clearly works hard to push the Kibo team when possible.
  • The User Interface to develop new actions is not terrible.
  • Supports Single Sign On, which is the preferred method of managing users at my organization.
Read full review
Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
Read full review
Cons
Monetate
  • We'd like to be able to use the Monetate resources to help us set up tests that require web dev (to get it out of our backlog), but they also have wait times similar to our internal ones. I realize resources are hard to come by, but this is an area we'd love to be able to utilize more if the turnaround were quicker.
  • IE is always a problem. I know it's not Monetate-specific though, and many tools struggle with IE.
  • We have a large percentage of our users who use IE, and I'd like to provide more experiences in IE without and additional hassle.
Read full review
Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
Read full review
Likelihood to Renew
Monetate
I had never worked within a company that had a tool like this. It made my life as a designer and a creative manager much easier with it's easy to use interface and limitless possibilities in terms of creative. I would highly recommend taking Monetate for a test drive, you will not be disappointed.
Read full review
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
Read full review
Usability
Monetate
Part of what I love about Monetate is how intuitive the tool is. Very very easy to use - based on the basics - Who/What/When/Where concept. Anyone can jump right in and start using the tool. And very easy to copy campaigns and tweak to continue to build experiences. We recently added Monetate on mobile and similar experience - easy to jump back and forth between platforms. Also love the analytics dashboard...easily quantifiable and easy to get tidbits that are digestible for others not as familiar with tool.
Read full review
Salesforce
Overall it's going great. Hoping it can reach very good heights soon.
Read full review
Reliability and Availability
Monetate
No answers on this topic
Salesforce
We have only had one instance where the platform went down in the time we have been using it.
Read full review
Support Rating
Monetate
Monetate support team meets with use weekly, answers emails daily and promptly. They are proactive about getting answers for us when we need it and offering suggestions based on observations they have or learnings they want to share from other partners. Monetate's support is top notch.
Read full review
Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Read full review
In-Person Training
Monetate
No answers on this topic
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Read full review
Implementation Rating
Monetate
Monetate installs easily and sets up personalization with just a few clicks. We never used the recommendation engine but the multivariant testing was great.
Read full review
Salesforce
Implementation went fairly smoothly.
Read full review
Alternatives Considered
Monetate
At the time of selection, it was the best tool to fit our business needs. The day-to-day users were able to create some experiences on their own and did not require much oversight. We also had developer support built into our contract along with internal developer support so most experiences were achievable. We believed it was as good and in some ways better than the other comparable tools on the market.
Read full review
Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Read full review
Return on Investment
Monetate
  • We are really starting to understand our audience and what they prefer on our website. One example is on our product display pages, we learned that our visitors convert about 35% more when content is laid out in one fashion versus another. Another example is our promotional banners perform better when it takes up the width of the page versus the margins pulled in more.
  • At first, Monetate was a negative ROI - we were paying for a service we weren't getting, and not understanding the full power of the program. With the new optimization firm however, we are now really able to churn out more tests, have a clean and direct test plan, and finally seeing tangible results.
  • As an aside, Monetate has helped us just save time and money on creating our promotional banners now so we don't have to get with our development team each time we want to put one up. Even without running a test, it has let us add content to our site when we need to (as we already have the experiments set up as we need it to and we can quickly duplicate it) without our developers getting in there to make those short-lived changes.
Read full review
Salesforce
  • It created an impact on our processes greatly where we're now able to assist our users with lesser wait times and higher efficiency
  • Content creation is very easy on the tool
  • It also stores the versions of the processes making it easy to roll back a version if needed
Read full review
ScreenShots