Kindful vs NeonCRM

Likelihood to Recommend

If your primary goals are: the ability to accept online donations [best/easiest to use donation form I've seen], acknowledge donors, and keep constituent data in one location - and you're willing to look for integrated solutions for other specific uses based on your needs - Kindful is for you. Bonus: Pricing for Kindful makes it easy to find the budget for other integrated solutions... because even if it doesn't do it all - it is still really inexpensive for what it does accomplish.

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Amanda Mulder

Development Director

20 LitersNon-Profit Organization Management, 1-10 employees

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If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...

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Thomas Phillips

Development Officer

Health In HarmonyEnvironmental Services, 1-10 employees

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Pros

Campaign pages are easy to set up and donor information is captured for use in managing these donors long term.
Kindful syncs with a number of useful and applicable apps such as Eventbrite which reduces the amount of time we need to spend on administration.

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Verified User

Director in Finance and Accounting

Sports Company, 1-10 employees

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Very user friendly
Great customer service--they always quickly reply to inquiries with great information for troubleshooting
It is a great catchall for donor/grant information

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Kelly Moss

COO (Chief Operating Officer)

Revitalize T-TownNon-profit Organization Management, 1-10 employees

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Cons

Program Management - the system is still evolving which is great, but it currently does not fill every single program management and event management need that we have.
Mail sync - Kindful no longer syncs with Gmail, which is a big issue with tracking emails and attaching those interactions to specific people.

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Verified User

Manager in Other

Non-profit Organization Management Company, 1-10 employees

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Right now, there doesn't seem to be a way to assign reports and events to a staff person. In other words, if you want to receive emailed notifications when donations, payments, or event registrations come through, you have to receive ALL of them, not just those for particular events, etc.
There is no intuitive way to take a deposit from a customer.
NeonCRM doesn't allow you to create and bill with an invoice.

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Verified User

Administrative Assistant in Other

Non-profit Organization Management Company, 11-50 employees

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Support Rating

Kindful 9.8

Based on 22 answers

I have not utilized the support for Kindful very often but the one time I have was fantastic. It was quick, courteous and thorough. Kindful consistently offers Webinars that outline the best way to utilize their product and get the most out of it. I think Kindful does a pretty solid job with support.

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Verified User

Director in Other

Non-profit Organization Management Company, 11-50 employees

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NeonCRM 7.0

Based on 3 answers

As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.

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Lisa Steinberg

Director of Leadership Engagement

Auschwitz Birkenau Memorial FoundationNon-Profit Organization Management, 1-10 employees

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Alternatives Considered

We recently added HarnessApp to our software tools. Harness has a strong donor interface but not the backbone that Kindful has to offer. We find them a good match. I looked at dozens of other platforms that compare to Kindful but we always find ourselves sticking with Kindful as our primary CRM.

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Patrick Palmer

Director Of Development

OurCalling Inc.Non-profit Organization Management, 11-50 employees

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NeonCRM can grow with us. We were able to implement a few features initially and, as time went on, incorporate others. We continue to do that.

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Lora Zygman

Treasurer

Families Helping Families ChicagolandNon-Profit Organization Management, 1-10 employees

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Return on Investment

It is great to be able to quickly tell a prospective sponsor how we are doing financially in each fundraiser along with repeat donors that are helping to keep us going.
I love that it sends a receipt to the donor immediately (if the email address is included in the profile) without me having to do anything! I am sure our donors love it too.

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Verified User

Administrative Assistant in Human Resources

Non-profit Organization Management Company, 1-10 employees

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Huge positive ROI in that is has alleviated the need for hand-processing of membership transactions
Huge positive ROI in that our reporting has been standardized

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SarahAnn S. Whitbeck

Executive Director

Chest Wall Injury SocietyNon-Profit Organization Management, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Kindful Editions & Modules

Edition

Starter	100/month¹
Launch	200/month²
Growing	300/month³
Pro	400/month⁴
Enterprise	600/month⁵

0-1000 Contacts
1001-5000 Contacts
5001-15000 Contacts
15001-25000 Contacts
25001-50000 Contacts

Additional Pricing Details

All plans include: unlimited admin users, unlimited donation pages with peer-to-peer fundraising, built-in integrations, and automated reporting. Pricing also includes comprehensive web-based training upon signup and ongoing online support at no additional cost.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

NeonCRM Editions & Modules

Edition

Essentials	$50¹
Impact	$110¹
Empower	$200¹

per month

Additional Pricing Details

All plans include unlimited system users, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on number of constituent records in each database. For more information, see our website.

Kindful

NeonCRM

Pros

Cons

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Kindful Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

NeonCRM Editions & Modules

Edition

Additional Pricing Details

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