What users are saying about
29 Ratings
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Score 7.8 out of 100
196 Ratings
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Score 7.6 out of 100

Attribute Ratings

  • Kindful, a Bloomerang product is rated higher in 1 area: Support Rating
  • Raiser's Edge is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.9

Kindful, a Bloomerang product

69%
19 Ratings
7.1

Raiser's Edge

71%
82 Ratings

Likelihood to Renew

Kindful, a Bloomerang product

N/A
0 Ratings
6.2

Raiser's Edge

62%
27 Ratings

Usability

Kindful, a Bloomerang product

N/A
0 Ratings
9.0

Raiser's Edge

90%
10 Ratings

Availability

Kindful, a Bloomerang product

N/A
0 Ratings
8.0

Raiser's Edge

80%
6 Ratings

Support Rating

9.8

Kindful, a Bloomerang product

98%
22 Ratings
7.6

Raiser's Edge

76%
38 Ratings

Implementation Rating

Kindful, a Bloomerang product

N/A
0 Ratings
5.9

Raiser's Edge

59%
10 Ratings

Likelihood to Recommend

Kindful, a Bloomerang product

Kindful is well suited when:
  • Important to integrate with a wide range of systems such as online fundraising tools or event registration without being tied to a single vendor
  • Small to medium sized organizations looking for an affordable but powerful donor database/CRM
  • Need a powerful but user friendly tool with customizable reports
Kindful is not well suited when:
  • You need very advanced customization such as the ability to built entire custom screens
  • You need to track donations in multiple currencies
Toby J. Weiss | TrustRadius Reviewer

Raiser's Edge

Raisers Edge is outstanding for storing and reporting on constituent data and communications. There are many options for creating methods of tracking by different information included and also for creating personalized tracking methods.
Raisers Edge is not very well suited for an organization that also has a gift shop and visitors center. Allowing membership admission and item sales is not practical.
Linda Behrman | TrustRadius Reviewer

Pros

Kindful, a Bloomerang product

  • We particularly love the flexibility of Kindful's donation pages and donation plug-ins. They make it possible for us to accept donations on our website, without having donors have to leave the website.
  • Kindful effectively streamlines back-office functions including acknowledgements for gifts - which saves our small 2-person team vital hours each week.
  • Kindful integrates to a variety of valuable platforms, allowing us to manage all of our data in one place. Currently, we integrate with MailChimp [so all email recipients are segmented in Kindful, emails are sent from MailChimp], Fundraising Report Card, and several custom integrations through Kindful's open API [including one that tracks volunteer events and another that connects to CauseVox].
  • Kindful's basic metrics and "dashboard" give us instant access to live fundraising results that are shown against historical information - giving us the ability to see how we're doing at all times.
Amanda Mulder | TrustRadius Reviewer

Raiser's Edge

  • Raiser's Edge is good in allowing detailed categorizations for donations - Funds/Campaigns/Appeals/Packages
  • Raiser's Edge has good query functioning and is helpful in pulling lists and segments of constituents and donations
  • The variety of detail across sections (Gifts/Bios/Actions) is helpful for recording and archiving constituent information
Anonymous | TrustRadius Reviewer

Cons

Kindful, a Bloomerang product

  • Detailed custom email campaigns and reports can be confusing to navigate. However, Kindful provides excellent customer support and training to make it as easy as possible.
  • The price can be a turn off for many people, but if you have an aggressive plan to increase funding, Kindful pricing is scalable based on the size of your database.
Anonymous | TrustRadius Reviewer

Raiser's Edge

  • Data posting to Financial Edge (FE) is limited and complicated to understand (took us time to adjust). The posting report does not have enough info: Appeal, campaign and who posted to FE. In genereral, RE/FE integration is not explained by Blackbaud properly, we had to figure out everything on the go.
  • Volunteer module is a bit cumbersome; some fields have duplicate fields in the event module; the identical information ends up being recorded in two different places.
Lena Trubnikova | TrustRadius Reviewer

Pricing Details

Kindful, a Bloomerang product

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$100 0-1000 Contacts

Kindful, a Bloomerang product Editions & Modules

Edition
Starter100/month1
Launch200/month2
Growing300/month3
Pro400/month4
Enterprise600/month5
  1. 0-1000 Contacts
  2. 1001-5000 Contacts
  3. 5001-15000 Contacts
  4. 15001-25000 Contacts
  5. 25001-50000 Contacts
Additional Pricing Details
All plans include: unlimited admin users, unlimited donation pages with peer-to-peer fundraising, built-in integrations, and automated reporting. Pricing also includes comprehensive web-based training upon signup and ongoing online support at no additional cost.

Raiser's Edge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Raiser's Edge Editions & Modules

Additional Pricing Details

Likelihood to Renew

Kindful, a Bloomerang product

No score
No answers yet
No answers on this topic

Raiser's Edge

Raiser's Edge 6.2
Based on 27 answers
There are many CRM tools on the market however Raisers Edge especially with NXT offers everything you need in one database. It’s a little pricey however Blackbaud support is super helpful and they offer so many tools and add ins.
Michelle Hidalgo | TrustRadius Reviewer

Usability

Kindful, a Bloomerang product

No score
No answers yet
No answers on this topic

Raiser's Edge

Raiser's Edge 9.0
Based on 10 answers
it does lots of things well (prospect tracking and event management), some things FANTASTIC (gift records and donations and relationships). It is rigid enough for the database administrator to maintain good clean data, but flexible enought for customization across organizations so specific data can be kept as needed for YOUR specific organization needs.
Elaine Tucker | TrustRadius Reviewer

Reliability and Availability

Kindful, a Bloomerang product

No score
No answers yet
No answers on this topic

Raiser's Edge

Raiser's Edge 8.0
Based on 6 answers
Since the software is expensive to use, only so many people are able to active users at once. There are times when I may have to wait or ask another user to log out so that I may log in.
Anonymous | TrustRadius Reviewer

Support Rating

Kindful, a Bloomerang product

Kindful, a Bloomerang product 9.8
Based on 22 answers
I have not utilized the support for Kindful very often but the one time I have was fantastic. It was quick, courteous and thorough. Kindful consistently offers Webinars that outline the best way to utilize their product and get the most out of it. I think Kindful does a pretty solid job with support.
Anonymous | TrustRadius Reviewer

Raiser's Edge

Raiser's Edge 7.6
Based on 38 answers
For most users, only chat support is available. There is a phone number, but it is very labor-intensive to get someone on the phone, and the chat does not include an easy way to screen share. Those sessions need to be scheduled in advance and almost begged for; the chat line always has a long wait time, and sometimes it seems their support personnel is chatting with more than one client at a time.
Anonymous | TrustRadius Reviewer

Implementation Rating

Kindful, a Bloomerang product

No score
No answers yet
No answers on this topic

Raiser's Edge

Raiser's Edge 5.9
Based on 10 answers
It's critically important to consider where you are taking your fundraising efforts and strategy, and to collaborate closely with other departments who will also use RE. I would strongly recommend that you investigate best practices -both from Blackbaud (theory) and with other organizations (practice) - to create a user manual and guide for RE within your organization
Anonymous | TrustRadius Reviewer

Alternatives Considered

Kindful, a Bloomerang product

We recently added HarnessApp to our software tools. Harness has a strong donor interface but not the backbone that Kindful has to offer. We find them a good match. I looked at dozens of other platforms that compare to Kindful but we always find ourselves sticking with Kindful as our primary CRM.
Patrick Palmer | TrustRadius Reviewer

Raiser's Edge

Salesforce has a more modern feel and I felt that it was easier to perform functions beyond the basics, such as running reports for analysis, on Salesforce. But The Raisers Edge already existed at my company and given that I only needed it for basic functions and did not need much training to do those, I decided to use The Raisers Edge.
Elora Tocci | TrustRadius Reviewer

Return on Investment

Kindful, a Bloomerang product

  • It is great to be able to quickly tell a prospective sponsor how we are doing financially in each fundraiser along with repeat donors that are helping to keep us going.
  • I love that it sends a receipt to the donor immediately (if the email address is included in the profile) without me having to do anything! I am sure our donors love it too.
Anonymous | TrustRadius Reviewer

Raiser's Edge

  • It takes longer than necessary to do things so that makes it cost more staff time to complete the work we need. One example is with online gifts since you can't import these into a batch we have to manually add all of the online gifts which is time consuming.
Amber Manning | TrustRadius Reviewer

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