Kintone vs. OpenPhone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kintone
Score 8.7 out of 10
N/A
Kintone is a customizable digital workplace platform that lets the user manage data, tasks, and communication in one central place. Over 23,000 customers use Kintone’s no-code platform with more than 1.5 million database and workflow applications custom built for their businesses. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997. Boasting users among the largest F500 companies, Kintone's no-code platform with granular governance aims…
$24
per month per user
OpenPhone
Score 9.2 out of 10
N/A
OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.
$15
per month per user
Pricing
KintoneOpenPhone
Editions & Modules
Professional Subscription
$24
per month per user
Starter
$15
per month per user
Business
$23
per month per user
Enterprise
Custom Pricing
Offerings
Pricing Offerings
KintoneOpenPhone
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsAll subscriptions have a minimum 5 users requirement. We also offer Nonprofit Subscription (only applies to 501(c)3 orgs), GOV subscription and EDU subscription at $15/month/user. For Enterprise accounts, please contact us directly for custom pricing.Discounts available for annual pricing.
More Pricing Information
Features
KintoneOpenPhone
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Kintone
9.2
43 Ratings
4% above category average
OpenPhone
-
Ratings
Platform Security9.234 Ratings00 Ratings
Platform User Management9.340 Ratings00 Ratings
Reusability9.238 Ratings00 Ratings
Platform Scalability9.340 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Kintone
-
Ratings
OpenPhone
9.2
3 Ratings
11% above category average
Hosted PBX00 Ratings9.52 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.63 Ratings
User templates00 Ratings7.32 Ratings
Call reports00 Ratings9.52 Ratings
Directory of employee names00 Ratings10.02 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Kintone
-
Ratings
OpenPhone
9.1
7 Ratings
8% above category average
Answering rules00 Ratings8.34 Ratings
Call recording00 Ratings10.06 Ratings
Call park00 Ratings8.33 Ratings
Call screening00 Ratings9.85 Ratings
Message alerts00 Ratings9.15 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Kintone
-
Ratings
OpenPhone
9.8
8 Ratings
17% above category average
Audio conferencing00 Ratings9.63 Ratings
Instant messaging00 Ratings10.08 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Kintone
-
Ratings
OpenPhone
9.5
8 Ratings
13% above category average
Mobile app for iOS00 Ratings9.58 Ratings
Mobile app for Android00 Ratings9.43 Ratings
Best Alternatives
KintoneOpenPhone
Small Businesses
Creatio
Creatio
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Quixy
Quixy
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KintoneOpenPhone
Likelihood to Recommend
8.9
(48 ratings)
9.3
(8 ratings)
Likelihood to Renew
8.3
(5 ratings)
-
(0 ratings)
Usability
7.8
(5 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(46 ratings)
-
(0 ratings)
Implementation Rating
6.8
(4 ratings)
-
(0 ratings)
Configurability
9.4
(42 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
-
(0 ratings)
Ease of integration
5.0
(1 ratings)
-
(0 ratings)
Product Scalability
7.0
(1 ratings)
-
(0 ratings)
Professional Services
3.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
2.0
(1 ratings)
-
(0 ratings)
User Testimonials
KintoneOpenPhone
Likelihood to Recommend
Kintone
Kintone is great if you want a software that will help you in managing your data, and keep track of which tasks are assigned to whom. It also helps to streamline communication and information in one central place. However, it is not for you if you are looking for something complex that has to manage a lot of data.
Read full review
OpenPhone
If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
Read full review
Pros
Kintone
  • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
  • Ease of use. The interface is intuitive.
  • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
Read full review
OpenPhone
  • It's great for texting.
  • It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
  • UI is great and really intuitive.
Read full review
Cons
Kintone
  • I feel that Kintone is not well enough known yet. This means that other apps/APIs are not necessarily easy to connect with Kintone. Yes, you can use Zapier though for interfacing with other apps.
  • It would be great if it could give more customized options to change the look and format of certain things. You can make price quote apps, for example, but have to rely on 3rd party apps or programming skills to customize the look and fields.
  • If you make a table as an input field, it cannot connect to other internal Kintone apps for lookups and such.
  • I think there is more potential to make more customized data graphs.
Read full review
OpenPhone
  • Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
  • N/A honestly excellent product for the price.
Read full review
Likelihood to Renew
Kintone
I still think that there's a room for Kintone's future, and high expectations for them in additional features and innovative tools and supports. Truly hope that they will support email features, and standardized supports for various plug-ins with the 3rd party software and apps. In the meantime, we will have to consider our ways of doing our work in all aspects
Read full review
OpenPhone
No answers on this topic
Usability
Kintone
Kintone is agile app and most of the time we can easily come up with new apps. However, there should be more feature-based drag and drop and or a visual-based usability, as we all want to minimize the number of clicks and dropdown menu selections as much as possible. Thanks.
Read full review
OpenPhone
No answers on this topic
Reliability and Availability
Kintone
Never had an issue with this.
Read full review
OpenPhone
No answers on this topic
Performance
Kintone
No issues.
Read full review
OpenPhone
No answers on this topic
Support Rating
Kintone
I have had very specific questions about different aspects of the software, and I have always been able to get a hold of someone who could help. If my sales rep didn’t know the answer, he would get me in touch with someone who did know the answer. The whole team is very ready to help. It definitely feels like they view my success as their success, which is so important with this type of software.
Read full review
OpenPhone
No answers on this topic
Implementation Rating
Kintone
Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
Read full review
OpenPhone
No answers on this topic
Alternatives Considered
Kintone
Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
Read full review
OpenPhone
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.
Read full review
Contract Terms and Pricing Model
Kintone
Should be multiple pricing packages.
Read full review
OpenPhone
No answers on this topic
Scalability
Kintone
I could see this work for all departments if implemented correctly.
Read full review
OpenPhone
No answers on this topic
Professional Services
Kintone
Needed improvement at the time.
Read full review
OpenPhone
No answers on this topic
Return on Investment
Kintone
  • It has helped us reduce the amount of people we need to track our inventory. We’ve saved time and money using less people.
  • We are able to see our data much better now and have a spot that we can all look at the database on the go.
Read full review
OpenPhone
  • Provided us with a simple, yet robust phone system for our small business
  • Price can be lower for premium, and for multiple users
Read full review
ScreenShots

Kintone Screenshots

Screenshot of View apps from portalScreenshot of 4 ways to build an appScreenshot of Mobile accessScreenshot of Drag and drop interfaceScreenshot of Business app views