Likelihood to Recommend Kira is a great due diligence tool and can be well utilised on both large and small transactions. It also has good application if you are looking to compare multiple documents against a model form document or market standard templates. Kira is less useful if you are looking to review emails (e.g. as part of a disclosure exercise); or if your review involves non-Latin based script languages.
Read full review SignNow is particularly useful for simple documents, forms and contracts where there the fields are pretty standards- names, signature block, title. It would be helpful to have features that allow substitution of certain fill in the blanks such that allow you to use the same template but first have a dialog to integrate language for a person, corporation, partnership or LLP. I'm a lawyer and having the ability to assemble variation of this nature into one template would be helpful. Also (and it may do this) the ability to change the actual form/document within the a template would be useful.
Read full review Pros UI/UX - tagging and naming feels much easier than you'd expect machine learning to feel Accuracy - Kira's built-in models perform well out of the box Assistance - Kira's support team gets back to me same day if I have a question Read full review Ease of setting up documents that require eSignatures Ability to manage the order in which the document needs to be eSigned Tracking the status of who has signed and who hasn't Ability to 're-send' invites to team members who might have missed the original invite Ability to download the eSigned documents for internal record keeping Read full review Cons Inability to relabel smart fields to suit the review process means it is hard to align it to particular projects (e.g. it would be useful to relabel the "Assignment" smart field as "Is the contract assignable?") Not enough non-English smart fields. Needs the ability to resell user-trained smart fields in a marketplace. Output is not customizable enough. Built-in analysis tools are useful but a little basic. Read full review When using shared templates, the option to rename the document is at the bottom of the signatures page. I would like that to be visible sooner as some of my team misses it and sends documents to clients with the templated name instead of the correct name because they forgot to scroll down far enough to see it. CC'ed contacts used to show suggestions as you typed the email if you've sent that person a document before, but that functionality no longer shows on our account. I'd like to see that brought back. It would be nice if we could add folders to our documents page so that we could sort sent and signed documents into individual client folders. The search feature works fine, but folders would help clean up the view for my team. Read full review Likelihood to Renew The features are too limited. The biggest issue though is the flexibility for editing existing forms without having to create a whole new form. The other issues are its payment partner options, lack of automation, and logic flow. We plan to quit this software and use other software in its place.
Read full review Usability If our firm had more contracts in English, the usability of Kira would be rated higher. However, since we have to train clauses in Portuguese in order to use Kira, it makes its usability lower. We still are not able to fully use Kira for reading contracts in Portuguese. It takes a long time and many associate hours to make Kira usable in other languages.
Read full review In terms of core functionality - adding options for signatures, text, dates, check boxes, etc., as well as customising the body of the request, the title of the request, follow-ups / reminders for signature, etc., SignNow is great. It's really easy to navigate and use in this regard. SignNow loses points when it comes to the end-user who needs to sign. There's an option for them to either use the app (which is most prominent in the page that shows when they open the request) or to sign using their browser (which is much smaller). I had my assistant create this step by step guide for our clients, so they can complete the request the way we need them to:
https://docs.google.com/presentation/d/1FopYjlykHMFjIAQjgaNLtNIvSCQND_kb86-U9bA5M2A/edit?usp=sharing As far as I'm aware, you can't make it mandatory for them to draw their signature, and there's no option to remove the prompt for them to download the app when signing on their mobile device. I really wish these were options, but they don't take away from the fact it does what it is intended to do, and it does it well.
Read full review Reliability and Availability SignNow is always available when I need it. It seems that most updates occur outside of business hours so I have full functionality when I need it most between the hours of 8am-6pm EST. There has only been I time when I experience application errors when I need to use the system but it did not last long and the issue was resolved within a few hours.
Read full review Support Rating Customer Support is excellent. The online help portal is probably the best I have ever seen. Great videos with content easily found. The HelpLine is staffed by knowledgeable people. The videos have saved us providing a lot of in-house training, which we would struggle to resource. The account managers really know the product and their law firm clients and share best practices and trends.
Read full review I only used SignNow support when setting up. I uploaded a bunch of documents in the wrong place and needed assistance in moving them. Unfortunately they were not able to move the documents and I needed to upload into a different place. This is where I feel the system itself could benefit from some flexibility for their customers.
Read full review Online Training It was nice to be shown the basics of the system and be able to see or understand the specific functions our company would need to use, such as the template creation, document grouping and document group templates. Being taught on how to use these functions, made learning them much easier.
Read full review Implementation Rating Make sure you know exactly what you need before implementation and be sure to ask how to use the most important functions of the system that you will be using.
Read full review Alternatives Considered Kira offers a lot more out of the box than other providers and is also more flexible around integrations. This, plus the clear pricing structure, is why we went for it instead of (or as well as) others. Diligen, RAVN, Leverton, Della, Seal not in list.
Read full review I chose airSlate SignNow over
DocuSign primarily due to the superior ease of use and a more intuitive user interface (UI). airSlate SignNow's UI stood out with its simplicity and well-thought-out design, making the entire process of signing and managing documents much more straightforward.The drag-and-drop functionality and the ability to customize signature fields in airSlate SignNow were additional factors that tipped the scale in its favor. These features not only streamlined the signing process but also allowed for a more personalized and efficient document management experience.
Read full review Return on Investment Positive ROI: Increased comfort level of attorneys and use of tech Neutral ROI: It has not significantly change how we handle projects, since there still is a need for manual review Negative ROI: It has been cost prohibitive to scale it Read full review SignNow is far more economical than any other signature program I have ever seen. SignNow performs all the tasks that the more expensive competition does. SignNow does not require my clients to set up an account with a user name and password. Read full review ScreenShots airSlate SignNow Screenshots