Kiteworks vs. SpamTitan Email Security

Kiteworks is very good for securely sharing files external to your company and doing so without your customers knowing who each other are. The interface is simple and relatively intuitive. We have had some issues in getting timely support from Accellion this past year, but they seem to be doing better lately.

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For business email protection, I recommend SpamTitan Email Security. It comes with anti-phishing, ransomware protection, anti-spam, and virus protection features. All these features will keep your business email system safe from email threats that would otherwise affect your business operations.

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• Microsoft Office Plugins
• Desktop Synchronization
• Mobile Ability
• Group chat
• File Filtering

• Fast mail delivery
• Easy to view and release messages that are not actually spam
• Online portal is easy to navigate
• Settings are easily customized

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• Encrypting our files appears to be less than 100% complete
• Software updates cannot be scheduled to take place automatically like their old product
• Detailed activity logging is not available to administrators. You must submit the logs to Accellion for analysis.

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• Quarantine email is only sent once a day
• Payments and billing are confusing and not clear
• Sometimes whitelisted emails still get caught in spam

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SpamTitan's support is very responsive. We have had very few interactions with them but each time, they responded quickly and resolved the issues promptly.

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The main reason for selecting Kiteworks is that when sharing files with multiple customers, each customer has no idea who the other customers are. To do that in Teams would require users to create a private team for each customer, which would be very [time-consuming].

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We selected SpamTitan many years ago, so nothing sticks out as to why we selected them versus the competition. They have been very good since then so we have not evaluated the competition recently.

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• Before then kitework we used 3 different products. It was expensive and difficult manage.

• We keep our email system threat proof. This lets us focus on what matters to our business.
• We are able to encrypt emails and this is a plus when it comes to privacy.

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