Kixie vs. MiVoice Office Application Suite (Mitel Application Suite)

Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.

Incentivized

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.

Incentivized

• Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
• The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
• The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.

Incentivized

• Call reporting
• Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
• Integrated with our email system.

Incentivized

• "Power Dialer" doesn't work all the time.
• Only records; doesn't give any type of analysis.
• Getting your account set up correctly can be confusing.

Incentivized

• It would be nice if they had more documentation on how to do things within the system that was easier to find.
• The software has so many features that it can be overwhelming.

Incentivized

Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.

Incentivized

Kixie integrated much better with our CRM (Zoho) than CrazyCall. In addition, Kixie had increased reporting features that CrazyCall did not offer--CrazyCall's reporting was limited and not detailed enough for our purposes. Lastly, at the time, CrazyCall did not have the inbound call services that Kixie offered. In fact, CrazyCall did not have any inbound services when we were using the software.

Incentivized

In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management

Incentivized

• Negative- the "Power Dialer" doesn't load
• Negative- missed calls because not loading correctly
• Positive- can call anyone with a click of a button

Incentivized

• Efficient, easy to use conference system for better communication
• Useful mobile app to allow employee presence while out of office.
• Global directory removed the need for employees to maintain one.

Incentivized