Klaus vs. NICE CXone
Klaus vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Klaus | N/A | High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°… | $0 Up to 10 conversation reviews per week | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Klaus | NICE CXone | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews | — | ||||||||||||||
More Pricing Information |
Klaus | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Klaus | NICE CXone | |
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Small Businesses | 8x8 Contact Center Score 7.7 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Klaus | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.2 (24 ratings) |
Usability | - (0 ratings) | 8.4 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 8.0 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Klaus | NICE CXone | |
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Likelihood to Recommend | Klaus No answers on this topic | NICE Systems |
Pros | Klaus No answers on this topic | NICE Systems |
Cons | Klaus No answers on this topic | NICE Systems |
Likelihood to Renew | Klaus No answers on this topic | NICE Systems |
Usability | Klaus No answers on this topic | NICE Systems |
Reliability and Availability | Klaus No answers on this topic | NICE Systems |
Performance | Klaus No answers on this topic | NICE Systems |
Support Rating | Klaus No answers on this topic | NICE Systems |
In-Person Training | Klaus No answers on this topic | NICE Systems |
Online Training | Klaus No answers on this topic | NICE Systems |
Implementation Rating | Klaus No answers on this topic | NICE Systems |
Alternatives Considered | Klaus No answers on this topic | NICE Systems |
Scalability | Klaus No answers on this topic | NICE Systems |
Return on Investment | Klaus No answers on this topic | NICE Systems |
ScreenShots | Klaus Screenshots | NICE CXone Screenshots |