Klaus vs. Mattersight Behavioral Analytics (discontinued)
Klaus vs. Mattersight Behavioral Analytics (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Klaus | N/A | High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°… | $0 Up to 10 conversation reviews per week | |
Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A |
Klaus | Mattersight Behavioral Analytics (discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews | — | ||||||||||||||
More Pricing Information |
Klaus | Mattersight Behavioral Analytics (discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Klaus | Mattersight Behavioral Analytics (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.7 out of 10 | 8x8 Contact Center Score 7.7 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.9 out of 10 | Calabrio Teleopti WFM Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Klaus | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (39 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (3 ratings) |
Usability | - (0 ratings) | 8.2 (2 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 7.3 (1 ratings) |
Support Rating | - (0 ratings) | 9.1 (1 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 9.1 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Configurability | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
Klaus | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | Klaus No answers on this topic | Discontinued Products |
Pros | Klaus No answers on this topic | Discontinued Products |
Cons | Klaus No answers on this topic | Discontinued Products |
Likelihood to Renew | Klaus No answers on this topic | Discontinued Products |
Usability | Klaus No answers on this topic | Discontinued Products |
Reliability and Availability | Klaus No answers on this topic | Discontinued Products |
Performance | Klaus No answers on this topic | Discontinued Products |
Support Rating | Klaus No answers on this topic | Discontinued Products |
In-Person Training | Klaus No answers on this topic | Discontinued Products |
Online Training | Klaus No answers on this topic | Discontinued Products |
Implementation Rating | Klaus No answers on this topic | Discontinued Products |
Alternatives Considered | Klaus No answers on this topic | Discontinued Products |
Scalability | Klaus No answers on this topic | Discontinued Products |
Return on Investment | Klaus No answers on this topic | Discontinued Products |
ScreenShots | Klaus Screenshots |