What users are saying about
3 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5 out of 100

Likelihood to Recommend

Klear

Klear is great for doing some preliminary research when building out an influencer list. We've used it a lot for this and overall had pretty good success. We sometimes supplement with manual searching, but overall Klear has helped save a lot of time and labor on our end. I do prefer to manage influencer programs myself though, so I don't take advantage of the program's chat functionality, payroll capabilities, etc.
Anonymous | TrustRadius Reviewer

Webtrends Social

Webtrends Social offers social media marketers an abundance of tools needed for monitoring, managing campaigns and resolving customer issues in the social media space. In regards to the pricing, I would say it is less appropriate for small to medium-sized businesses where the social marketing aspect is an add-on or supplemental to the main marketing channels.
Anonymous | TrustRadius Reviewer

Pros

Klear

  • It's a very intuitive and user-friendly platform.
  • It provides the ability to gather actual, verified data (including IG Stories).
Anonymous | TrustRadius Reviewer

Webtrends Social

  • It provided strong metrics on followers, contest entries, and shares.
  • I could easily track the effectiveness of campaigns in reaching and engaging consumers. Beyond building hype around the product, it was easy to track goals metrics. I had access to every metric I needed to gauge campaign effectiveness.
  • The tools gave me fine-grained control over the look and feel making it very easy to match my company's branding.
Anonymous | TrustRadius Reviewer

Cons

Klear

  • It rounds numbers to the nearest hundred (for instance, will report "1.4K Story views" rather than the true number).
  • I am based in the US and my representative is based in Israel, so there is a delay in response at times.
Anonymous | TrustRadius Reviewer

Webtrends Social

  • The number of platforms it manages
  • Being able to use a wider range of media types
  • Learning curve could be improved upon for the UX
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Klear

No score
No answers yet
No answers on this topic

Webtrends Social

Webtrends Social 6.0
Based on 1 answer
Unfortunately, they changed the pricing structure and simultaneously offered less support. They did offer premium support, but it was very expensive
Anonymous | TrustRadius Reviewer

Support Rating

Klear

Klear 2.0
Based on 1 answer
Unfortunately, we have not had a great experience with customer support from Klear. In the sales process, they were very responsive and helpful, but when onboarded, it definitely changed. We are based in the US and our customer service rep is based in Israel, meaning our work hours barely overlap. Oftentimes we're waiting 24+ hours for a response, and when it's a time-sensitive issue (like the platform not pulling in Instagram Story data) we want it to be resolved as quickly as possible. Klear also has a chat feature for more immediate help, but we've experienced a similar situation there where it takes 12+ hours to get a response and it's usually from our customer service rep. Our rep is very nice, but also doesn't seem very knowledgeable about the platform, and usually can't provide an immediate answer to a question we ask and has to "check with her team."
Anonymous | TrustRadius Reviewer

Webtrends Social

Webtrends Social 8.0
Based on 1 answer
They were fantastic. Highly responsive.
Anonymous | TrustRadius Reviewer

Online Training

Klear

No answers on this topic

Webtrends Social

They didn't have any at the time.
Anonymous | TrustRadius Reviewer

Implementation Rating

Klear

No score
No answers yet
No answers on this topic

Webtrends Social

Webtrends Social 10.0
Based on 1 answer
This was a very straightforward process. First, we customized the look and feel to make it just the way we wanted it. When we were done, we notified our rep who then did some work on their side before pushing the site live. This all worked flawlessly
Anonymous | TrustRadius Reviewer

Alternatives Considered

Klear

From a price standpoint, Klear was more reasonable than competitors, and definitely a factor in our decision last year. We also liked that Klear was mainly a SaaS platform and allowed us to manage our own campaigns from start to finish. A lot of other influencer marketing platforms/companies offer services where they manage the campaign and influencer relationships. This is definitely handy, but by having the ability to manage programs in-house, it allows us to be more profitable.
Anonymous | TrustRadius Reviewer

Webtrends Social

After evaluating Webtrends Social, I'd have to say in regards to the cost and the overall capabilities of the solution that other tools such as Social Sprout offer a more competitive package. For the amount you are paying on a monthly basis you are being offered tools that can get the job done at a better price point to warrant getting a tool for the department.
Anonymous | TrustRadius Reviewer

Return on Investment

Klear

  • Klear allows us to optimize our time spent in other areas, like strategy or execution, rather than manually looking for influencers.
  • Klear has helped us be more data-savvy and stand behind our influencer recommendations/programs with tangible numbers like audience demographics.
Anonymous | TrustRadius Reviewer

Webtrends Social

  • Reduced hours per week resolving customer issues
  • Increased efficiency on engagement reporting
  • Is costly to recoup ROI
Anonymous | TrustRadius Reviewer

Pricing Details

Klear

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Webtrends Social

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Add comparison