Klevu vs. Lucidworks Fusion

I think Klevu is a great solution for brands looking to enhance their website. They have templates that may work for brands that don't have a tech team. Their product offering can also be fully customizable but this would require some development work on the brand end. Overall, would recommend them!

Incentivized

Very well suited for out of the box enterprise search applications.

• Great customer success team
• Always sharing with us their latest product offering
• Their technical support team is very helpful and willing to hop on calls with us

Incentivized

• Signals feature to boost search results helps search relevancy
• Business Rules feature for tuning search results
• Query pipeline design gives great flexibility in application development

• I think you definitely need someone technical in house to help assist and customize
• They're pretty stern on pricing

Incentivized

• Documentation can be improved

It is incredibly intuitive and so easy to use that business people can now complete functions that used to be limited to software developers only.

It has continued to improve over the years.

IDOL seems to be a blackbox solution. Fusion is much more flexible with more features and options for developers to choose from.

• Seeing a 2x increase in conversion rate

Incentivized

• Allowed us to move software developers from enterprise search to other customer focused applications due to built in signals processing and related popularity boosting out of the box.
• Enabled business experts to work directly with Fusion to influence search results and not be so dependent on developers.