Likelihood to Recommend We expereienced an upgrade by Aptean in March 2014 and it actually created issues with our interfaces to Word and well as performance issues. As of November, we have most of the performance issues resolved, however our interface with Word is still not working. It takes alot of upfront work to convert with Word and with the upgrade that was affected. Authors are still frustrated with many issues in the formatting and editing of existing data. A vital tool to update the product home pages has not been available except for sporadic late night periods since the upgrade in March. Overall, many authors are not happy with this knowledge management tool
Read full review We have used PolicyTech for over 13 years. We have found it to be a robust solution, that has great technical support, and that continues to evolve as technology changes. If a business is looking for a solution to support best practices in policy and procedure development and distribution, there is no better solution than PolicyTech. We currently use PolicyTech’s SAS service. This solution would not be as effective for business environments that do not have computers for their employees to access on a daily basis.
Read full review Pros Aptean offers simple access to Knowledge Management for our Clients, Customer Support teams as well as internal support teams. Allows our knowledge management team the ability to provide consistent and up-to-date processes and troubleshooting tips for our associates as well as ADP Clients. Aptean provides an easy to use user interface with tools for authors that mimic Microsoft Word (Cut, Paste, Spell Check, Bullets, Indentation etc). It also provides an easy to user user interface for our associates in accessing the Knowledge Management solutions. The Search tool is very powerful and allows the users quick access to the information they need! In the more than 3 years that we have been using Consona/Aptean, we have had very little down time. This is important to our authors as well as end users in being able to access the information. Allowing the authors the ability to update the information in near real time is another key feature of keeping our information current. Read full review Ease of use and ability to modify documents. Versatility/Adaptability to utilize for other document management processes Ability to assign documents to groups of users to make policy review and notification more job/role specific Read full review Cons We have experienced some slowness with importing pictures into our Aptean application. While they do eventually complete, it is very timeconsuming when several images are needed. Definitely tries our patience, or consider not including them at all! Some of the formatting issues transfering our information from Word to Aptean are still challenging and require too much manual intervention than necessary. Read full review In my point of view, I would love this platform if it could be customized more to my personal taste and my needs, in this aspect it has its limitations. Unfortunately, the technical support of this program is not the best when it comes to responding, the truth is that they are never capable of responding to our problems on the spot. Read full review Likelihood to Renew Many business units are using the Aptean product for knowledge management and a change now would be too crucial to the processes that the associates are becoming familiar with using. We have spent a lot of time promoting our Aptean Knowledge Management tool and interfaced it with our call tracking system.
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Read full review Alternatives Considered Navex is best intuitive and satisfied all the security & compliance requirement. ServiceNow GRC is complex & not easy to deployable.. also need that cost effective solution. Even it was tough to customize initially but later after doing fine-tuning with policies & process we got best insights & inputs from solution .
Read full review Return on Investment Increased Employee Effciency adding ability to look up processes and troubleshooting tips is invaluable. Ability to share information with our Client Facing interface, which results in better customer service. Encouraging ADP associates and clients to become more self sufficient is what we're all about! Ability to keep the information current with the effciency of the product. Read full review Eliminates silos. Establishes a holistic central point of governance, management, and assurance of the organization's performance, risk and compliance. Lets you make informed decisions. Read full review ScreenShots