What users are saying about
1 Ratings
4 Ratings
1 Ratings
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Score 3 out of 100
4 Ratings
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Score 5.7 out of 100

Likelihood to Recommend

Knova

We expereienced an upgrade by Aptean in March 2014 and it actually created issues with our interfaces to Word and well as performance issues. As of November, we have most of the performance issues resolved, however our interface with Word is still not working. It takes alot of upfront work to convert with Word and with the upgrade that was affected. Authors are still frustrated with many issues in the formatting and editing of existing data. A vital tool to update the product home pages has not been available except for sporadic late night periods since the upgrade in March. Overall, many authors are not happy with this knowledge management tool
Sue Novak | TrustRadius Reviewer

PolicyTech

It has greatly simplified our policy and procedure management process and eliminated the need for manual tracking and logging of changes to meet regulatory requirements. Well suited to manage documents of all types and provide documentation of edits, updates, and review. Not well suited to publish editable PDF forms for staff to utilize.
Stephanie Collum | TrustRadius Reviewer

Pros

Knova

  • Aptean offers simple access to Knowledge Management for our Clients, Customer Support teams as well as internal support teams. Allows our knowledge management team the ability to provide consistent and up-to-date processes and troubleshooting tips for our associates as well as ADP Clients.
  • Aptean provides an easy to use user interface with tools for authors that mimic Microsoft Word (Cut, Paste, Spell Check, Bullets, Indentation etc). It also provides an easy to user user interface for our associates in accessing the Knowledge Management solutions. The Search tool is very powerful and allows the users quick access to the information they need!
  • In the more than 3 years that we have been using Consona/Aptean, we have had very little down time. This is important to our authors as well as end users in being able to access the information. Allowing the authors the ability to update the information in near real time is another key feature of keeping our information current.
Sue Novak | TrustRadius Reviewer

PolicyTech

  • Organization- Ability to organize the software according to your structure which enables staff to locate the documents that essential to the success of the individual and the organization. As a new healthcare worker you can readily find out how to complete patient care and have a quick reference for those low volume, high risk events
  • Accessibility- In the past we used 4 different software programs across our organization. PolicyTech has everyone across 8 states reading the same document, without fear of a region having the wrong version. All is the same no matter where you work.
  • Collaboration and Sharing- As a large organization, you can now see other's policies and determine if you need a policy on the topic or if we should have an Enterprise policy on the topic so everyone is standardized and following the same proven policy.
Kathleen Mackeprang | TrustRadius Reviewer

Cons

Knova

  • We have experienced some slowness with importing pictures into our Aptean application. While they do eventually complete, it is very timeconsuming when several images are needed. Definitely tries our patience, or consider not including them at all!
  • Some of the formatting issues transfering our information from Word to Aptean are still challenging and require too much manual intervention than necessary.
Sue Novak | TrustRadius Reviewer

PolicyTech

  • The multiple steps to add users and assign roles in the system could be simplified
  • The ability to be utilized with all browsers would assist in decreasing user issues and troubleshooting
  • The ability to write ad hoc reports to meet the agency needs would be great.
Stephanie Collum | TrustRadius Reviewer

Likelihood to Renew

Knova

Knova 10.0
Based on 1 answer
Many business units are using the Aptean product for knowledge management and a change now would be too crucial to the processes that the associates are becoming familiar with using. We have spent a lot of time promoting our Aptean Knowledge Management tool and interfaced it with our call tracking system.
Sue Novak | TrustRadius Reviewer

PolicyTech

No score
No answers yet
No answers on this topic

Alternatives Considered

Knova

No answers on this topic

PolicyTech

PolicyManager didn't have the custom features that we needed for PolicyTech. Compliance 360 provided a similar platform but for a much higher price tag.
Kathleen Mackeprang | TrustRadius Reviewer

Return on Investment

Knova

  • Increased Employee Effciency adding ability to look up processes and troubleshooting tips is invaluable.
  • Ability to share information with our Client Facing interface, which results in better customer service. Encouraging ADP associates and clients to become more self sufficient is what we're all about!
  • Ability to keep the information current with the effciency of the product.
Sue Novak | TrustRadius Reviewer

PolicyTech

  • We've been able to decrease the staff time and travel expense to review documents via committee
  • The staff has access to the most up to date version of policies, procedures, and forms. It has decreased the utilization of dated forms.
  • We've been able to expedite the policy, procedure and document review for onsite accreditation visits and the ability to provide online access to regulatory bodies/oversight agencies has simplified audit/review/corrective action immensely.
Stephanie Collum | TrustRadius Reviewer

Pricing Details

Knova

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PolicyTech

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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