What users are saying about
1 Ratings
2 Ratings
1 Ratings
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Score 3 out of 100
2 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Knova

We expereienced an upgrade by Aptean in March 2014 and it actually created issues with our interfaces to Word and well as performance issues. As of November, we have most of the performance issues resolved, however our interface with Word is still not working. It takes alot of upfront work to convert with Word and with the upgrade that was affected. Authors are still frustrated with many issues in the formatting and editing of existing data. A vital tool to update the product home pages has not been available except for sporadic late night periods since the upgrade in March. Overall, many authors are not happy with this knowledge management tool
Sue Novak | TrustRadius Reviewer

Slite

If you are not a Gsuite user then using Slite is a great alternative! You essentially have the same functionality of being able to share notes and documents with other team members, as well as keeping notes and documents private.
Anonymous | TrustRadius Reviewer

Pros

Knova

  • Aptean offers simple access to Knowledge Management for our Clients, Customer Support teams as well as internal support teams. Allows our knowledge management team the ability to provide consistent and up-to-date processes and troubleshooting tips for our associates as well as ADP Clients.
  • Aptean provides an easy to use user interface with tools for authors that mimic Microsoft Word (Cut, Paste, Spell Check, Bullets, Indentation etc). It also provides an easy to user user interface for our associates in accessing the Knowledge Management solutions. The Search tool is very powerful and allows the users quick access to the information they need!
  • In the more than 3 years that we have been using Consona/Aptean, we have had very little down time. This is important to our authors as well as end users in being able to access the information. Allowing the authors the ability to update the information in near real time is another key feature of keeping our information current.
Sue Novak | TrustRadius Reviewer

Slite

  • I love how easy it is to organize my notes through Slite.
  • I enjoy being able to insert tables and images easily without a lot of hassle.
  • I also like all of the channels you have in Slite. It makes it very easy to navigate what documentation you are looking for, without having to go to like a main page or something similar to find it.
  • It is easy and convenient that everything is all on one page.
Anonymous | TrustRadius Reviewer

Cons

Knova

  • We have experienced some slowness with importing pictures into our Aptean application. While they do eventually complete, it is very timeconsuming when several images are needed. Definitely tries our patience, or consider not including them at all!
  • Some of the formatting issues transfering our information from Word to Aptean are still challenging and require too much manual intervention than necessary.
Sue Novak | TrustRadius Reviewer

Slite

  • I don't love that it doesn't integrate easily with the other tools we use, at least it doesn't as far as I know.
  • Since there is not an Excel sort of capability there is no way it could ever replace Google, so it is sometimes easier to just use Word docs instead of Slite since everything is in one place.
  • I think if Slite extended their product line up, it would be more attractive to use exclusively, instead of just using it for documentation.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Knova

Knova 10.0
Based on 1 answer
Many business units are using the Aptean product for knowledge management and a change now would be too crucial to the processes that the associates are becoming familiar with using. We have spent a lot of time promoting our Aptean Knowledge Management tool and interfaced it with our call tracking system.
Sue Novak | TrustRadius Reviewer

Slite

No score
No answers yet
No answers on this topic

Return on Investment

Knova

  • Increased Employee Effciency adding ability to look up processes and troubleshooting tips is invaluable.
  • Ability to share information with our Client Facing interface, which results in better customer service. Encouraging ADP associates and clients to become more self sufficient is what we're all about!
  • Ability to keep the information current with the effciency of the product.
Sue Novak | TrustRadius Reviewer

Slite

  • It is helping manage our documentation and processes all in one place.
  • It is helping with company updates and product releases.
  • It is nice that everyone has access to shared boards and private boards to use.
  • We also use it to track customer feedback after a big release.
Anonymous | TrustRadius Reviewer

Pricing Details

Knova

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Slite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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