KnowBe4 is a security awareness and compliance training and simulated social engineering product. It is used by organizations worldwide to strengthen their security culture and reduce human risk. The product includes a comprehensive suite of awareness and compliance training, real-time user coaching, AI-powered simulated social engineering, crowdsourced anti-phishing defense and an AI suite that enhances human risk management through personalized training and automation. With…
$0.95
per month (billed annually) per seat
Mimecast Cloud Archive
Score 9.4 out of 10
N/A
Mimecast Cloud Archive provides an archive storage solution for data retention, as well as search and retrieval of email, attachments and MS Teams conversations. The cloud archiving solution offers search capabilities for employees and automated tools for administrators that simplify management of mailboxes, e-discovery and litigation support.
I don't have any frame of reference for comparison, but the training that I have used has proved impactful for my staff. Since starting KnowBe4 training, we've seen a great increase in the number of phishing attempts, but also a great increase in the number of attempts that have been recognized by staff, and we have thus not been the victim of phishing or other cyberattact vectors
This is for any business that needs secure, tamper-resistant, long-term email storage. Mimecast cloud archive is the answer. Easy self-service user interface, Admin interface is generally pretty usable as well with a good level of granular permissions for delegation to support staff. It allows cost savings with email storage by implementing retention policies and offloading the storage to Mimecast.
Sync and Recover is a great tool for when you need to recover emails quickly or in bulk.
The archive is nested in the mail protection admin portal, so it is easy to navigate between the recent mail in the protection portal (limited window of time) and the archive when searching for emails during investigations or troubleshooting.
The additional protection feature allows scanning of emails that land in the archive. This helps with internal to internal emails that might have been malicious, for instance from a compromised account.
The Mimecast for Outlook add-in is nice, although you can access it from the web as well, for seeing your own archives. If users are missing an email, they can look there on their own without submitting an IT support ticket.
We do not allow end users to restore their own, but that is a feature that exists as well.
The provided templates for phishing simulations are mainly available in English. There are also some templates available in our native language, but their number is small. We have seen other platforms offer way more phishing simulation templates in our language.
Although there is a really huge number of training videos available, some of them are outdated and no longer have much to offer. Some cleaning up could help in this direction.
Although there a some games / puzzle like trainings available, we have seen other platforms offer more and better ones (on the other platforms had they had almost no videos at all...). It would help significantly to also invest in enriching the provided puzzles / games.
We have seen other platforms offer games, where, for example, employees of the company can compete against each other while working together in groups to achieve a common goal (e.g., eliminate a fictional security threat that has "hit" the company. Plan the steps needed to be taken, take the steps one after another and have a chance to see the impact each action has. At the end the team that has suffered the least cost to end the threat is the one that wins. Just an example. The point is to make this challenging, using gamification and to make the employees part of the prevention force of the company against cybersecurity threats.
There are so many features, it can be difficult to find exactly how to perform some actions.
Emails are not automatically shown in their native format when searched you must click on the email and then request it be formatted in the proper format (HTML, plaintext, etc.).
Between the ease of use, cost effectiveness, functionality and continued improvements Knowbe4 continues to make it would be pretty hard to find another competitive product that wraps it all up like KnowBe4 has. Not saying it couldn't happen, but haven't seen anything that competes at this point.
KnowBe4 Security Awareness Training is simple to use, simple to administer, effective, with quality content. It is easy to take the training and we have the reminders set so that the longer a user puts the training off, the more frequently they will receive reminder emails. Eventually they get emailed every day until they take the training. But with a simple click, they can get into the training content.
The archive is easy to use and the searching is highly customizable. You can easily search based on timeframe, sender, recipient, words, phrases, and attachments. The ability to search keywords within attachments, body, and subject line is incredibly helpful. We're able to quickly and easily find what we're looking for.
There have only been a handful of outages in the 2 years we have had the product. Even during those instances, parts of the system were still operational
There is never an issue. Everytime I have needed to access my own personal search archive or globally search across the whole business it works each time. I cannot recall a time where the service was down when needed to be used and all our staff use it daily.
Pages load quickly, filter/sort quickly, and don't slow down or freeze. Everything is smooth and very easy to use. There are a places in the UI where you can forget how to get there, but other than that everything is great. We have had no issues using any part of the website.
The stability of the tool is the biggest factor, it has a fantastic uptime and the loading speed is exceptional. Long gone are the days of waiting for Outlook to open up a traditional PST archive, I can simply click, find what I need and go, usually, before outlook has opened the archive. It is an exceptionally efficient tool.
Tech prod support is great! I did have to ask for a new customer success rep, needed a more experienced person to match my 12 years of experience running Cybersec training programs. Would suggest that more matching of rep level of knowledge to client level knowledge would help.
It does a good job. The support team of the product was good and responsive and was also able to fix the issues I was experiencing at the time. It isn't perfect and takes some time to set up properly in the environment but once set up the product does what it is supposed to do which is what you are paying for.
confusing question. I inherited this application so I didnt get any formal training other than the person who was leaving. The CSM provided some later on when I asked in a zoom call
The implementation went really well and KnowBe4 was there the whole time on setup to make sure things were setup correctly. The only thing we had to figure out on our own was to script users automatically being added to security groups. So that when they sync to knowBe4 from AD they are placed into the same/correct groups.
We used Mimecast professional services for the implementation and it was flawless as we were migrating from a competitor's product. The only downside was the amount of time required to ingest all the data as this was coming from a few different sources and in some cases it took months to migrate and index all the content. Apart from that the process was very well guided, with plenty of communication all throughout and without any major issues or downtime.
KnowBe4 offered a significantly more favorable cost-benefit ratio compared to other solutions. Its seamless integration with our existing infrastructure—particularly Active Directory and email systems—was the most compatible with our operational and security requirements.
One of the big features of Mimecast is the ability to send large files. We used to use CItrix Sharefile for this but switched over to Mimecast's LFS for one large reason...since we are archiving all of our mail in Mimeast anyway we would have wanted these attachments, even if large, also available to if we go back to look at old emails. However just for usability sake I think Citrix Sharefile's large file send is more polished and probably works a little better. We just choose to use the Mimecast so we had a one stop shop when it came to email archiving
The product scales greatly. As long as you upgrade the license to support the number of users you are needing, adding in those new users is easy. Also getting those users set up with trainings/campaigns is very easy as well
The team was great to work with and took their time to ensure that we knew what we were doing with the product and that it was set up to meet the specific needs of our organization. This wasn't just a cookie-cutter deployment, but rather they focused specifically on our needs.
With the implementation of KnowBe4 Security Awareness Training, we have reduced a lot of issues of social engineering attacks like Phishing attacks, Smishing attacks, Vishing attacks, and a lot more. After implementing the KnowBe4 Security Awareness Training, we have seen a significant decrease in the clicking on a phishing email. Now users are aware of phishing attacks and they know how to react to them.
With KnowBe4 Security Awareness Training, we got another tool Phish Alert Button that we have installed on the user's outlook and after providing training on these topics, now we are receiving a lot of spam report emails are users are protecting them from clicking and just reporting it to the IT team.
With the Phishing test, we are seeing the growth and analyzing how our users will react in the case of a real phishing attack, and with this, we are providing more training to them and going with them as per the test report. This whole process is making our company more stronger against any type pf social engineering attack.
After implementing KnowBe4 Security Awareness Training, we have seen a lot of improvements in the account compromise case in our company because users are not clicking on fake links now.
