Likelihood to Recommend This is a very appropriate training system for a school district. We have the ability to add or remove the number of required training. Originally, we scheduled 4 modules per year, but we reduced it to 2 per year, because teachers shared they felt it was too much, originally.
Read full review Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
Read full review Pros Real World Examples - Many of the training modules show Kevin Mitnick actually gaining access to a machine showing how one click can allow a malicious actor access to a machine or network. Up-to-Date content - They are always adding new training and phishing examples. The ability to schedule training and phishing tests. Read full review The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks. Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet. Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves. Read full review Cons Uploading your own SCORM content can be problematic with what seem like arbitrary restrictions (e.g. file size, quiz word count, etc.) Content that once was available at our level was taken away so that they could repackage it as a new "product" for an additional cost. They should have grandfathered in existing clients. Reporting capabilities (key for compliance artifacts) should be better designed with flexibility for users to present content in a manner suited to their specific circumstances Read full review Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most. Read full review Likelihood to Renew Between the ease of use, cost effectiveness, functionality and continued improvements Knowbe4 continues to make it would be pretty hard to find another competitive product that wraps it all up like KnowBe4 has. Not saying it couldn't happen, but haven't seen anything that competes at this point.
Read full review It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
Read full review Usability KnowBe4 Security Awareness Training is simple to use, simple to administer, effective, with quality content. It is easy to take the training and we have the reminders set so that the longer a user puts the training off, the more frequently they will receive reminder emails. Eventually they get emailed every day until they take the training. But with a simple click, they can get into the training content.
Read full review Reliability and Availability There have only been a handful of outages in the 2 years we have had the product. Even during those instances, parts of the system were still operational
Read full review Performance Pages load quickly, filter/sort quickly, and don't slow down or freeze. Everything is smooth and very easy to use. There are a places in the UI where you can forget how to get there, but other than that everything is great. We have had no issues using any part of the website.
Read full review Support Rating Tech prod support is great! I did have to ask for a new customer success rep, needed a more experienced person to match my 12 years of experience running Cybersec training programs. Would suggest that more matching of rep level of knowledge to client level knowledge would help.
Read full review It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use
SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
Read full review In-Person Training Helpful and knowledgeable account managers have helped us navigate and use the system to our full potential
Read full review Online Training confusing question. I inherited this application so I didnt get any formal training other than the person who was leaving. The CSM provided some later on when I asked in a zoom call
Read full review Implementation Rating The implementation went really well and KnowBe4 was there the whole time on setup to make sure things were setup correctly. The only thing we had to figure out on our own was to script users automatically being added to security groups. So that when they sync to knowBe4 from AD they are placed into the same/correct groups.
Read full review Alternatives Considered KnowBe4 integrates seamlessly with
Drata to monitor security compliance. It is possible to chose which training campaigns are mandatory to consider the security awareness training control passed. The integration is easy to configure and works with complex scenarios (optional and mandatory training campaings, different progress status per each employee, etc.).
Pau Redo CISO (Chief Information Security Officer)
Read full review For me, Trend Micro Apex One with its low performance is the best option at the time to buy a solution like this, with its flexibility through on-premises or saas deployment options you can choose the option that best fix to you, has an advanced automated threat detection and response against an ever-growing variety of threats.
Read full review Contract Terms and Pricing Model Reasonable per head pricing, although on the higher side when we go to scale. We have over 5000 employees including casual teachers used in schools. Would like the opportunity to negotiate better enterprise terms for our system. Overall, the impact of training justifies our move to KnowBe4 Security Awareness Training as our preferred cyber training provider.
Read full review Scalability The product scales greatly. As long as you upgrade the license to support the number of users you are needing, adding in those new users is easy. Also getting those users set up with trainings/campaigns is very easy as well
Read full review Professional Services The team was great to work with and took their time to ensure that we knew what we were doing with the product and that it was set up to meet the specific needs of our organization. This wasn't just a cookie-cutter deployment, but rather they focused specifically on our needs.
Read full review Return on Investment The smart group feature has provided us insight to users who continually fail phishing simulations and allows automatic training assignment. This has greatly reduced our technician's time spent inside the service, allowing them to focus on more important projects. After switching to KnowBe4, for Cybersecurity training, our business has seen an increase of more than 20% participation in training. I can't say enough about the Cybersecurity Assessment feature, which informs us of end-user weaknesses and strengths. Knowing where the company is strong and weak allows us to adjust training and system configurations, keeping the business more secure. Read full review Since the product is a full suite of protection rolled into a single product, we've seen ROI through cost reduction and simplified management. And while we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several. While we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several. Read full review ScreenShots KnowBe4 Security Awareness Training Screenshots