KnowBe4 Security Awareness Training vs. Trend Micro Apex One

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KnowBe4 Security Awareness Training
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
KnowBe4 is a security awareness training and simulated phishing platform used by more than 65,000 organizations around the globe. Founded by IT and data security specialist, Stu Sjouwerman, KnowBe4 helps organizations address the human element of security by raising awareness about ransomware, CEO fraud, and other social engineering tactics through a new-school approach to awareness training on security. The KnowBe4 platform offers multi-language support for the Admin Console and end…
$0.90
per month per seat
Trend Micro Apex One
Score 8.4 out of 10
N/A
The Trend Micro Endpoint Security platform Apex One (formerly OfficeScan) provides antivirus and malware detection, and endpoint visibility. The product suite can be extended with associated applications that cover mobile endpoint protection, endpoint encryption, as well as network and server vulnerability protection.N/A
Pricing
KnowBe4 Security Awareness TrainingTrend Micro Apex One
Editions & Modules
Silver
$0.90
per month per seat
Gold
$1.05
per month per seat
Platinum
$1.20
per month per seat
Diamond
$1.70
per month per seat
No answers on this topic
Offerings
Pricing Offerings
KnowBe4 Security Awareness TrainingTrend Micro Apex One
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsThere are four subscription levels: Silver, Gold, Platinum, and Diamond. Each level is priced per user with a sliding scale based on number of users. Monthly pricing per seat billed on an annual basis.
More Pricing Information
Community Pulse
KnowBe4 Security Awareness TrainingTrend Micro Apex One
Considered Both Products
KnowBe4 Security Awareness Training
Chose KnowBe4 Security Awareness Training
Cybeready. In comparison to KnowBe4: - Less templates available; - less videos available; - Industry Benchmark Data is not available; - more expensive.
Chose KnowBe4 Security Awareness Training
We have not used any other products for this kind of testing and training at this time.
Chose KnowBe4 Security Awareness Training
We have still utilized Knowbe4 for the last 3 years and on going! Hoping the pricing can come down as it is starting to become expensive especially with the current reducing IT spend and ROE
Chose KnowBe4 Security Awareness Training
We evaluated Trend Micro Phish Insight (not listed above), which we have access to via our OfficeScan/Apex One license. KnowBe4 had much more comprehensive training. Phish Insight also lacked the ability to test users at the time we evaluated - it was training only.
Trend Micro Apex One

No answer on this topic

Top Pros
Top Cons
Features
KnowBe4 Security Awareness TrainingTrend Micro Apex One
Security
Comparison of Security features of Product A and Product B
KnowBe4 Security Awareness Training
8.8
268 Ratings
5% above category average
Trend Micro Apex One
-
Ratings
Single sign-on capability9.1236 Ratings00 Ratings
Role-based user permissions8.5258 Ratings00 Ratings
Security Awareness Training
Comparison of Security Awareness Training features of Product A and Product B
KnowBe4 Security Awareness Training
8.4
293 Ratings
1% above category average
Trend Micro Apex One
-
Ratings
Training Content Library8.9290 Ratings00 Ratings
Multilingual Training Content8.3158 Ratings00 Ratings
Training Gamification8.1237 Ratings00 Ratings
Industry-Specific Security Training7.7253 Ratings00 Ratings
Individualized Security Training Plans7.9248 Ratings00 Ratings
Phishing Simulations9.5288 Ratings00 Ratings
Security Reporting8.9282 Ratings00 Ratings
Integration with Security Tech Stack8.0157 Ratings00 Ratings
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
KnowBe4 Security Awareness Training
-
Ratings
Trend Micro Apex One
8.9
11 Ratings
5% above category average
Anti-Exploit Technology00 Ratings8.811 Ratings
Endpoint Detection and Response (EDR)00 Ratings8.010 Ratings
Centralized Management00 Ratings9.711 Ratings
Hybrid Deployment Support00 Ratings8.69 Ratings
Infection Remediation00 Ratings8.811 Ratings
Vulnerability Management00 Ratings8.811 Ratings
Malware Detection00 Ratings9.711 Ratings
Best Alternatives
KnowBe4 Security Awareness TrainingTrend Micro Apex One
Small Businesses
Barracuda Security Awareness Training
Barracuda Security Awareness Training
Score 7.0 out of 10
SentinelOne Singularity
SentinelOne Singularity
Score 9.1 out of 10
Medium-sized Companies
Proofpoint Security Awareness Training
Proofpoint Security Awareness Training
Score 9.0 out of 10
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
Enterprises
Hoxhunt
Hoxhunt
Score 9.3 out of 10
BeyondTrust Endpoint Privilege Management
BeyondTrust Endpoint Privilege Management
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KnowBe4 Security Awareness TrainingTrend Micro Apex One
Likelihood to Recommend
9.1
(639 ratings)
9.3
(24 ratings)
Likelihood to Renew
9.4
(53 ratings)
8.0
(4 ratings)
Usability
8.6
(161 ratings)
-
(0 ratings)
Availability
9.1
(18 ratings)
-
(0 ratings)
Performance
8.8
(19 ratings)
-
(0 ratings)
Support Rating
9.4
(257 ratings)
8.0
(1 ratings)
In-Person Training
8.8
(5 ratings)
-
(0 ratings)
Online Training
8.5
(14 ratings)
-
(0 ratings)
Implementation Rating
8.4
(21 ratings)
-
(0 ratings)
Configurability
8.1
(13 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.1
(39 ratings)
-
(0 ratings)
Ease of integration
8.7
(7 ratings)
-
(0 ratings)
Product Scalability
8.4
(19 ratings)
-
(0 ratings)
Professional Services
8.9
(12 ratings)
-
(0 ratings)
Vendor post-sale
8.6
(15 ratings)
-
(0 ratings)
Vendor pre-sale
8.2
(14 ratings)
-
(0 ratings)
User Testimonials
KnowBe4 Security Awareness TrainingTrend Micro Apex One
Likelihood to Recommend
KnowBe4
This is a very appropriate training system for a school district. We have the ability to add or remove the number of required training. Originally, we scheduled 4 modules per year, but we reduced it to 2 per year, because teachers shared they felt it was too much, originally.
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Trend Micro
Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
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Pros
KnowBe4
  • Real World Examples - Many of the training modules show Kevin Mitnick actually gaining access to a machine showing how one click can allow a malicious actor access to a machine or network.
  • Up-to-Date content - They are always adding new training and phishing examples.
  • The ability to schedule training and phishing tests.
Read full review
Trend Micro
  • The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks.
  • Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet.
  • Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves.
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Cons
KnowBe4
  • Uploading your own SCORM content can be problematic with what seem like arbitrary restrictions (e.g. file size, quiz word count, etc.)
  • Content that once was available at our level was taken away so that they could repackage it as a new "product" for an additional cost. They should have grandfathered in existing clients.
  • Reporting capabilities (key for compliance artifacts) should be better designed with flexibility for users to present content in a manner suited to their specific circumstances
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Trend Micro
  • Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most.
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Likelihood to Renew
KnowBe4
Between the ease of use, cost effectiveness, functionality and continued improvements Knowbe4 continues to make it would be pretty hard to find another competitive product that wraps it all up like KnowBe4 has. Not saying it couldn't happen, but haven't seen anything that competes at this point.
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Trend Micro
It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
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Usability
KnowBe4
KnowBe4 Security Awareness Training is simple to use, simple to administer, effective, with quality content. It is easy to take the training and we have the reminders set so that the longer a user puts the training off, the more frequently they will receive reminder emails. Eventually they get emailed every day until they take the training. But with a simple click, they can get into the training content.
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Trend Micro
No answers on this topic
Reliability and Availability
KnowBe4
There have only been a handful of outages in the 2 years we have had the product. Even during those instances, parts of the system were still operational
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Trend Micro
No answers on this topic
Performance
KnowBe4
Pages load quickly, filter/sort quickly, and don't slow down or freeze. Everything is smooth and very easy to use. There are a places in the UI where you can forget how to get there, but other than that everything is great. We have had no issues using any part of the website.
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Trend Micro
No answers on this topic
Support Rating
KnowBe4
Tech prod support is great! I did have to ask for a new customer success rep, needed a more experienced person to match my 12 years of experience running Cybersec training programs. Would suggest that more matching of rep level of knowledge to client level knowledge would help.
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Trend Micro
It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
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In-Person Training
KnowBe4
Helpful and knowledgeable account managers have helped us navigate and use the system to our full potential
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Trend Micro
No answers on this topic
Online Training
KnowBe4
confusing question. I inherited this application so I didnt get any formal training other than the person who was leaving. The CSM provided some later on when I asked in a zoom call
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Trend Micro
No answers on this topic
Implementation Rating
KnowBe4
The implementation went really well and KnowBe4 was there the whole time on setup to make sure things were setup correctly. The only thing we had to figure out on our own was to script users automatically being added to security groups. So that when they sync to knowBe4 from AD they are placed into the same/correct groups.
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Trend Micro
No answers on this topic
Alternatives Considered
KnowBe4
KnowBe4 integrates seamlessly with Drata to monitor security compliance. It is possible to chose which training campaigns are mandatory to consider the security awareness training control passed. The integration is easy to configure and works with complex scenarios (optional and mandatory training campaings, different progress status per each employee, etc.).
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Trend Micro
For me, Trend Micro Apex One with its low performance is the best option at the time to buy a solution like this, with its flexibility through on-premises or saas deployment options you can choose the option that best fix to you, has an advanced automated threat detection and response against an ever-growing variety of threats.
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Contract Terms and Pricing Model
KnowBe4
Reasonable per head pricing, although on the higher side when we go to scale. We have over 5000 employees including casual teachers used in schools. Would like the opportunity to negotiate better enterprise terms for our system. Overall, the impact of training justifies our move to KnowBe4 Security Awareness Training as our preferred cyber training provider.
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Trend Micro
No answers on this topic
Scalability
KnowBe4
The product scales greatly. As long as you upgrade the license to support the number of users you are needing, adding in those new users is easy. Also getting those users set up with trainings/campaigns is very easy as well
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Trend Micro
No answers on this topic
Professional Services
KnowBe4
The team was great to work with and took their time to ensure that we knew what we were doing with the product and that it was set up to meet the specific needs of our organization. This wasn't just a cookie-cutter deployment, but rather they focused specifically on our needs.
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Trend Micro
No answers on this topic
Return on Investment
KnowBe4
  • The smart group feature has provided us insight to users who continually fail phishing simulations and allows automatic training assignment. This has greatly reduced our technician's time spent inside the service, allowing them to focus on more important projects.
  • After switching to KnowBe4, for Cybersecurity training, our business has seen an increase of more than 20% participation in training.
  • I can't say enough about the Cybersecurity Assessment feature, which informs us of end-user weaknesses and strengths. Knowing where the company is strong and weak allows us to adjust training and system configurations, keeping the business more secure.
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Trend Micro
  • Since the product is a full suite of protection rolled into a single product, we've seen ROI through cost reduction and simplified management. And while we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several.
  • While we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several.
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ScreenShots

KnowBe4 Security Awareness Training Screenshots

Screenshot of The Phishing and Training Dashboard 
Displays how end users are doing at-a-glance and in comparison to peers across industries with Industry Benchmarking.Screenshot of Virtual Risk Officer™.
The Virtual Risk Officer functionality helps identify risk to support data-driven decisions about a security awareness plan.Screenshot of Advanced Reporting
A Collection of 60+ Built-in Advanced Reports that Provide Holistic View of Over Time. Executive and enterprise-level reporting gives visibility into an organization’s security awareness performance with insights into correlated training and phishing simulation data over any specified period of time.Screenshot of Engaging, Browser-based Training
KnowBe4’s learner experience offers optional gamification, in the form of leaderboards and badges, so users will be incentivized and motivated to take their assigned training.Screenshot of Library of security awareness training content. KnowBe4’s partners with The Security Awareness Company, Popcorn Training, exploqii, Canada Privacy Training, Twist & Shout,  El Pescador, CLTRe, Saya University, lawpilots, and MediaPRO.