Azure AI Speech vs. Knowlarity IVR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure AI Speech
Score 8.2 out of 10
N/A
The Azure AI Speech service provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech and speech translation. It provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech, speech translation, and speaker recognition.
$1
per month
Knowlarity IVR
Score 8.6 out of 10
N/A
Knowlarity is a provider of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets.N/A
Pricing
Azure AI SpeechKnowlarity IVR
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Azure AI SpeechKnowlarity IVR
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Contact vendor for pricing information (in US Dollars)
More Pricing Information
Community Pulse
Azure AI SpeechKnowlarity IVR
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
Azure AI SpeechKnowlarity IVR
Small Businesses
RingCentral Contact Center
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Medium-sized Companies
Zoom Contact Center
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Score 9.2 out of 10
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Enterprises
Verint Speech Analytics
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Score 9.0 out of 10
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Score 9.0 out of 10
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User Ratings
Azure AI SpeechKnowlarity IVR
Likelihood to Recommend
8.6
(7 ratings)
8.0
(1 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Azure AI SpeechKnowlarity IVR
Likelihood to Recommend
Microsoft
This service is well suited for scenarios where you need to integrate text-to-speech and/or speech-to-text into applications. Within our organisation, it is primarily used by students for development purposes to enable said functionality but is also used to provide accessibility to students who have hearing-related issues. Its multi-language support is also beneficial for our international students who have English as a second language and are therefore able to rapidly translate any text or speech that they do not understand.
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Knowlarity
I think Knowlarity IVR solves our company to have one single IVR number for every department. Our sales team's call recording shows our areas to improve. And we converted more sales through the calls and its records to cross-check all client requirements. But sometimes it is less appropriate because it's more difficult to understand the dashboard.
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Pros
Microsoft
  • APIs offered are very robust.
  • Languages supported is far greater than most of its competitors.
  • Integration with our custom apps was easy.
  • Speech models that we created using neural voices were quite impressive.
  • Translation services worked really well.
  • Built in machine learning opens it to a lot more business use cases for the future.
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Knowlarity
  • Incoming call record.
  • Agent group.
  • Call list.
  • Dashboard for analysis.
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Cons
Microsoft
  • More support for India regional languages and the ability to interpret Indian dialect.
  • More detailed documentation with more coded examples to be available.
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Knowlarity
  • Notifications is bad.
  • Dashboard is not user friendly.
  • UI and design for dashboard is not good.
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Alternatives Considered
Microsoft
Azure Cognitive Speech Services is simple and the interface is not complicated even for those getting started with these customer services tools and the best voice recognition. Setting the platform dashboard preferences is also an easy process and with the ability to manage workflow and document management the system functions are stable and effective.
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Knowlarity
Yeah, very good but it has fewer features. MyOperator I used for another company but the call charge is much higher than Knowlarity IVR.
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Return on Investment
Microsoft
  • It helps us catch requirements and make notes so that we don't forget when drawing out proposals.
  • Also helps us with targeted pitches and helps save time.
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Knowlarity
  • We converted more sales.
  • Vai call only 10â„… more leads are converted.
  • Every single client were address via call record.
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ScreenShots