Koncert vs. PhoneBurner

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Koncert
Score 10.0 out of 10
N/A
Koncert is a B2B Sales Engagement platform with over 12 years focusing on B2B sales dialer technology innovation. Koncert’s power dialer platforms leverage AI to enable more conversations and pipeline. The sales activity of manually dialing each prospect is now enhanced with automation to connect agents with live prospects and scale up conversations with prospects. Koncert sales dialers helps to enable more meetings, build pipelines and insights for coaching and training sales teams. Koncert…N/A
PhoneBurner
Score 8.2 out of 10
Small Businesses (1-50 employees)
PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.
$149
per user, per month
Pricing
KoncertPhoneBurner
Editions & Modules
No answers on this topic
Unlimited - 1 user
$149.00
per user, per month
Offerings
Pricing Offerings
KoncertPhoneBurner
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo contracts. No setup fees. No per minutes fees. No credit card free trial. Save 15% with an annual plan. Admin account is free unless engaged in dialing.
More Pricing Information
Features
KoncertPhoneBurner
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Koncert
8.4
4 Ratings
12% above category average
PhoneBurner
7.4
8 Ratings
1% below category average
Contact preview8.14 Ratings8.68 Ratings
Dialer-CRM integration8.44 Ratings6.77 Ratings
Call notes & tags8.54 Ratings5.87 Ratings
Automatic call logging8.54 Ratings8.78 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Koncert
8.7
4 Ratings
11% above category average
PhoneBurner
9.2
8 Ratings
16% above category average
Outbound dialing9.04 Ratings9.08 Ratings
Custom caller ID9.34 Ratings9.07 Ratings
Click-to-call9.44 Ratings9.36 Ratings
Recorded voicemail drop8.33 Ratings9.87 Ratings
Dialer contact import8.43 Ratings9.47 Ratings
Campaign & list management8.02 Ratings9.47 Ratings
Inbound routing00 Ratings8.94 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Koncert
8.5
3 Ratings
8% above category average
PhoneBurner
9.2
8 Ratings
16% above category average
Follow-up calls8.43 Ratings9.47 Ratings
Dialer reporting & analytics7.02 Ratings8.78 Ratings
Dialer compliance10.02 Ratings9.47 Ratings
Best Alternatives
KoncertPhoneBurner
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KoncertPhoneBurner
Likelihood to Recommend
8.2
(4 ratings)
6.5
(8 ratings)
Usability
-
(0 ratings)
9.3
(3 ratings)
Support Rating
-
(0 ratings)
8.6
(5 ratings)
User Testimonials
KoncertPhoneBurner
Likelihood to Recommend
Koncert
This is a great tool for heavy outbound teams, call centers, and others who need a greater reach. With integration into the right sales enablement platforms, it's a great tool in reaching the target market. It makes life so much more efficient for reps, who can do in 1 hour what might otherwise take them a week of dialing 10 or 11 digits every time
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PhoneBurner
I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.
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Pros
Koncert
  • Click Dialer allows us to call a customer or prospect directly from our CRM without needing to type in a phone number or copy & paste
  • Click Dialer allows us to use local presence dialing
  • Click Dialer allows us to record our own calls for coaching and Quality Control purposes
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PhoneBurner
  • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
  • The amount of time it takes to get through a list of calls has almost been cut in half.
  • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
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Cons
Koncert
  • UX - The interface is easy to understand, but not the most visually appealing.
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PhoneBurner
  • Could be a little better on the pricing.
  • Could offer a better central administrative function.
  • Could provide more updates to the app.
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Usability
Koncert
No answers on this topic
PhoneBurner
PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.
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Support Rating
Koncert
No answers on this topic
PhoneBurner
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
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Alternatives Considered
Koncert
We came from using connect and sell after around 1.5 years. It basically came down to customer service. Their dialing capabilities and custom settings are very similar, both integrate very well with Salesforce and allow us to reach out to prospects, but ConnectLeader's customer support is amazing. If an issue occurs, we can easily submit a ticket and they will get back to us within minutes with a solution or acknowledgement that they're working to get the issue resolved.
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PhoneBurner
We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
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Return on Investment
Koncert
  • We've been able to multiply our outbound conversations and appointments significantly with this tool. We saw pipeline begin to grow meaningfully.
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PhoneBurner
  • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
  • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
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ScreenShots

Koncert Screenshots

Screenshot of Koncert AI Parallel Dialer My Session ScreenScreenshot of Koncert AI Parallel Dialer Call Disposition ScreenScreenshot of Koncert Analytics

PhoneBurner Screenshots

Screenshot of Intelligently and automatically distribute leads to a teamScreenshot of Dial up to 80 contacts per hour with its interface.Screenshot of Maintain detailed contact records and history, track activity, build a bigger, more engaged sales pipeline.Screenshot of Automatically distribute leads to the sales team using customizable rules.Screenshot of Create detailed reports to track agent and team performance using real-time and historical analytics.Screenshot of Customize dialer buttons to perform any desired actions based on any call result. Leave voicemails, send emails and SMS, apply tags, move contacts into folders or add to a do-not-call list.