What users are saying about
3 Ratings
3 Ratings
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Score 8.5 out of 100
31 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Kontentino

Kontentino can play a crucial role in your organization, if:
  1. You were struggling with internal collaboration. With Kontentino, you can transfer all those processes to the platform.
  2. You didn't know how to onboard people well. With checklists, it's easier than ever before.
  3. You need a great social media planner. Here it comes.
  4. Your clients have no time to accept your posts. With Kontentino, they can do it with just one click and it works wonders for us.
Kinga Odziemek | TrustRadius Reviewer

Sysomos Heartbeat

Sysomos Heartbeat is well suited to situations where there is a well defined need for monitoring. Specific campaign, industry, program. We set out to solve a problem of a lack of general visibility of online conversation, and found that marketers liked knowing that the data was available but didn't know what to do with it. Need really specific use-cases in mind.
Anonymous | TrustRadius Reviewer

Pros

Kontentino

  • Easy to use
  • Everything in one place
  • Fantastic customer service
  • Helpful innovations
Magdalena Lukášová | TrustRadius Reviewer

Sysomos Heartbeat

  • We are starting to get support alerts sooner than when we would just get tagged with complaints. Currently if there is anything negative being said about us we are alert as it happens which allows for us to get on top of the issue should there be one at the present time.
Vinny Poliseno | TrustRadius Reviewer

Cons

Kontentino

  • There is nothing I could mention here! Kontentino saved our life.
Kinga Odziemek | TrustRadius Reviewer

Sysomos Heartbeat

  • Expand forum capabilities, make those posts easier to read and track in platform
  • Expand Facebook capabilities - pull in more data from public pages
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Kontentino

No score
No answers yet
No answers on this topic

Sysomos Heartbeat

Sysomos Heartbeat 7.9
Based on 6 answers
While I was not responsible for the renewing of the software, I was recommend to those that were responsible, that we should.
Anonymous | TrustRadius Reviewer

Usability

Kontentino

Kontentino 9.1
Based on 1 answer
I just like Kontentino. It is intuitive, easy to use, and easy to manage.
Magdalena Lukášová | TrustRadius Reviewer

Sysomos Heartbeat

Sysomos Heartbeat 7.0
Based on 1 answer
It is a pretty easy product to pick up and run with. Though the queries and tags you use to monitor can be tricky at times and require you to think your ultimate goal of what you want to achieve
Vinny Poliseno | TrustRadius Reviewer

Reliability and Availability

Kontentino

No score
No answers yet
No answers on this topic

Sysomos Heartbeat

Sysomos Heartbeat 10.0
Based on 1 answer
I haven't noticed an issue of this being at all.
Vinny Poliseno | TrustRadius Reviewer

Performance

Kontentino

No score
No answers yet
No answers on this topic

Sysomos Heartbeat

Sysomos Heartbeat 10.0
Based on 1 answer
This has not been an issue. It is actually beating TweetDeck when we are tagged within a post that TweetDeck is monitoring.
Vinny Poliseno | TrustRadius Reviewer

Support Rating

Kontentino

Kontentino 9.1
Based on 1 answer
Their Customer Support is excellent and something they could train other companies in. Quick, helpful, fun... All thumbs up!
Magdalena Lukášová | TrustRadius Reviewer

Sysomos Heartbeat

Sysomos Heartbeat 6.0
Based on 1 answer
I didn't find my account manager too keen on helping me. I had to do majority of the research all on my own.
Vinny Poliseno | TrustRadius Reviewer

Implementation Rating

Kontentino

No score
No answers yet
No answers on this topic

Sysomos Heartbeat

Sysomos Heartbeat 8.0
Based on 1 answer
The implementation was pretty easy.
Vinny Poliseno | TrustRadius Reviewer

Alternatives Considered

Kontentino

Kontentino also offers a collaboration platform that you can use both for internal and external communication. We needed such a tool to improve the communication and onboarding process, and Kontentino works great. Kontentino manages all of the types of LinkedIn posts so that was also a huge YES for us. Also, our clients really liked it so we decided to use it for longer.
Kinga Odziemek | TrustRadius Reviewer

Sysomos Heartbeat

Sysomos is lacking the robust features provided by Radian6, however it is much cheaper. It is good for departments with tight budgets. Radian6 offers more powerful monitoring tools, sentiment analysis and robust reporting functionality than Sysomos
Casey Munck | TrustRadius Reviewer

Return on Investment

Kontentino

  • Helped us create more publications on social media channels and get higher engagement rates due to more publications.
  • We are focusing on our business core instead of small processes.
  • Given us a higher ROI.
Kinga Odziemek | TrustRadius Reviewer

Sysomos Heartbeat

  • Being able to service multiple stakeholders in the same organisation.
  • A possibility to maintain a need based backend structure.
  • Creation of need specific tags improves employee efficiency.
Princee Jain | TrustRadius Reviewer

Screenshots

Pricing Details

Kontentino

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* 1 user

Sysomos Heartbeat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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