Likelihood to Recommend We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.
Read full review Improve performance while the app is in production. The init app development in planning, the testing stage is not an ideal scenario to use KDC yet.
Read full review Pros Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made. Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency. Parent/Child account hierarchy exists which is helpful. Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts. Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform. Read full review Cross-platform mobile development - we used this for developing the app on a native platform (which could be iOS, Android). Kony offers tools that are useful because they decrease costs and increase the speed at which apps are developed. In addition, cross-platform mobile development tools are generally quite simple to use as they are based off of the common languages for scripting, including CSS, HTML, and JavaScript. It has become easy to find resources with the skill set especially because this is based out of common languages. In Kony mobility platform Visualizer makes app development quick and easy. Tons of documentation online. Used Kony to develop an amazing app that serves our customers well. WYSIWYG interface is great for building interfaces quickly. Build and test quickly for many different targets. Read full review Cons Can be cumbersome: takes multiple clicks to get where you need to go Lightning is slower than original Salesforce, and it is very noticeable The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it Read full review Manuals or instructions need to be streamlined with its high pricing. It's a very intricate platform. It only performs moderately while the app is currently in operation. Read full review Usability This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.
Read full review Support Rating Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
Read full review Alternatives Considered We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.
Simon Vargas Director Of Business Development - Operating Room, Vein Therapy, Personal Protective Equipment (PPE)
Read full review We evaluated variety of platforms like
Xamarin ,
Sencha , PhoneGap. When we were initially evaluating
Xamarin , it was not Microsoft and so the releases and features were not very streamlined. Also licensing was a issue with that.
Sencha was a very attractive cross mobile platform but was expensive. Just for handful of developers price was high. Ours is big enterprise so licensing costs became huge. PhoneGap is based out of open source Apache Cordova project and is completely free to use, which goes some way to explain its popularity. The enterprise version boasts marketing features via Adobe’s Marketing Cloud, so when it launches it will probably be monetized. Comparing with the features platform has to offer and the price tag attached to it, we narrowed down to using Kony.
Read full review Return on Investment Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions. Tracking of current jobs and relating them to past jobs is very useful. More efficient use of Sales Reps time. Sales Managers have good visibility into how their people are working. Read full review Positive on ROI. I'm constantly utilizing Kony since it's a robust tool capable of publishing. It also shares prototype creations of apps in a highly intuitive and customizable environment. It provides a preview of apps in real-time. Collaboration is seamless. Important functionality includes smartphone features (without any written code involved) and accessibility to a browser, maps, and SMS. Trying to understand the user manual can be challenging since there are way too many features available. All of them aren't really necessary for beginners. And they've yet to offer them in a "phased" approach. Read full review ScreenShots