The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
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Temenos Quantum
Score 10.0 out of 10
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Temenos Quantum is a mobile app development tool based on technology acquired by Temenos with Kony and the Kony development platform in late 2019. They state with it, businesses can deliver a multiexperience digital journey for customers. The platform supports the development of web and native mobile applications incorporating wearables, chatbots, augmented reality, and conversational apps.
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Cross-platform mobile development - we used this for developing the app on a native platform (which could be iOS, Android). Kony offers tools that are useful because they decrease costs and increase the speed at which apps are developed. In addition, cross-platform mobile development tools are generally quite simple to use as they are based off of the common languages for scripting, including CSS, HTML, and JavaScript. It has become easy to find resources with the skill set especially because this is based out of common languages.
In Kony mobility platform Visualizer makes app development quick and easy. Tons of documentation online.
Used Kony to develop an amazing app that serves our customers well. WYSIWYG interface is great for building interfaces quickly. Build and test quickly for many different targets.
Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
Tutorials on how to be the best at reporting in servicenow
Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
We evaluated variety of platforms like Xamarin, Sencha, PhoneGap. When we were initially evaluating Xamarin, it was not Microsoft and so the releases and features were not very streamlined. Also licensing was a issue with that. Sencha was a very attractive cross mobile platform but was expensive. Just for handful of developers price was high. Ours is big enterprise so licensing costs became huge. PhoneGap is based out of open source Apache Cordova project and is completely free to use, which goes some way to explain its popularity. The enterprise version boasts marketing features via Adobe’s Marketing Cloud, so when it launches it will probably be monetized. Comparing with the features platform has to offer and the price tag attached to it, we narrowed down to using Kony.
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
Positive on ROI. I'm constantly utilizing Kony since it's a robust tool capable of publishing.
It also shares prototype creations of apps in a highly intuitive and customizable environment. It provides a preview of apps in real-time. Collaboration is seamless. Important functionality includes smartphone features (without any written code involved) and accessibility to a browser, maps, and SMS.
Trying to understand the user manual can be challenging since there are way too many features available. All of them aren't really necessary for beginners. And they've yet to offer them in a "phased" approach.
