What users are saying about
4 Ratings
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Score 9.8 out of 100
4 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Kooomo

Going live with our first Kooomo shop has been a success. Having tried several other e-commerce platforms through the years it has been a great experience to go live in a very short time to market without any bugs or problems. The SAAS model has proved to be the best suited for us and Kooomo in particular, has met all our expectations.
Marc Malagelada | TrustRadius Reviewer

TrueCommerce Nexternal

If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
Kielly Lewis | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Kooomo
9.3
TrueCommerce Nexternal
Product catalog & listings
Kooomo
9.5
TrueCommerce Nexternal
Product management
Kooomo
9.5
TrueCommerce Nexternal
Bulk product upload
Kooomo
9.2
TrueCommerce Nexternal
Branding
Kooomo
9.0
TrueCommerce Nexternal
Mobile storefront
Kooomo
9.0
TrueCommerce Nexternal
Product variations
Kooomo
9.4
TrueCommerce Nexternal
Visual customization
Kooomo
9.4
TrueCommerce Nexternal
CMS
Kooomo
9.1
TrueCommerce Nexternal

Online Shopping Cart

Kooomo
9.2
TrueCommerce Nexternal
Abandoned cart recovery
Kooomo
9.0
TrueCommerce Nexternal
Checkout user experience
Kooomo
9.4
TrueCommerce Nexternal

Online Payment System

Kooomo
9.5
TrueCommerce Nexternal
eCommerce security
Kooomo
9.5
TrueCommerce Nexternal

eCommerce Marketing

Kooomo
9.0
TrueCommerce Nexternal
Promotions & discounts
Kooomo
9.5
TrueCommerce Nexternal
Personalized recommendations
Kooomo
8.5
TrueCommerce Nexternal
SEO
Kooomo
8.9
TrueCommerce Nexternal

eCommerce Business Management

Kooomo
8.4
TrueCommerce Nexternal
Multi-site management
Kooomo
6.4
TrueCommerce Nexternal
Order processing
Kooomo
9.5
TrueCommerce Nexternal
Inventory management
Kooomo
8.7
TrueCommerce Nexternal
Shipping
Kooomo
9.5
TrueCommerce Nexternal
Custom functionality
Kooomo
8.0
TrueCommerce Nexternal

Pros

Kooomo

  • Integration with the marketplaces: in Kooomo you can manage the products not only eCommerce, but also on Amazon and eBay
Giorgio Ghisalberti | TrustRadius Reviewer

TrueCommerce Nexternal

  • Nexternal's customer service is the best in the business. Each account comes with a dedicated account rep who answers the phone when you call, and personally replies to your emails within a very reasonable time - sometimes within minutes!
  • Nexternal is consistently improving their platform with added tools and 3rd party integrations for everything from social sharing and email campaign management to search optimization tools and automatic product feed integrations such as Amazon.
  • Nexternal offers site security and PCI compliance out of the box. There is no need for an additional SSL, nor do you need to worry about the security of your clients' personal information.
  • Nexternal is scalable and grows with your business. We have more than a handful of clients who have been with Nexternal for more than 10 years. In web-speak, that's like 50 years!
  • The Nexternal shopping cart template can be customized to create a consistently branded experience from your home page throughout the entire shopping process.
  • Nexternal offers a host of API and XML toolsets that allow clients to sync data between their ecommerce platform and most any other third party platform, thereby coordinating the operations of your business and cutting down on management time.
Katie Partridge | TrustRadius Reviewer

Cons

Kooomo

  • The software comes as a Saas solution so you don’t have the access to the platform core but you have the capability to handle your content output with their integrated CMS.
Marco Casieri | TrustRadius Reviewer

TrueCommerce Nexternal

  • Nexternal needs a POS system that enables you to swipe credit cards. We switched to a different system because this was a limitation of Nexternal. At the point of purchase we used to have to write everything down and enter in later.
  • The shipping functionality is extremely basic. The shipping address check for each state never worked properly. Also, with our new system, the woman who does the compliance can pull all reports per state out of it. Nexternal does not have that capability.
Stephanie Barnett | TrustRadius Reviewer

Likelihood to Renew

Kooomo

No score
No answers yet
No answers on this topic

TrueCommerce Nexternal

TrueCommerce Nexternal 8.5
Based on 3 answers
I'm so happy with Nexternal I don't see myself using any other platform. We currently only use Nexternal for our web store, but we are looking to expand into the tasting rooms and offer mobile points of sale.
Kielly Lewis | TrustRadius Reviewer

Usability

Kooomo

No score
No answers yet
No answers on this topic

TrueCommerce Nexternal

TrueCommerce Nexternal 9.0
Based on 2 answers
Nexternal has been around for over a decade - they may have defined the ecommerce admin panel. That said, they could stand to update it a bit - adding more drag and drop functionality and integrating a more comprehensive CMS allowing your home page to be part of your ecommerce website.
Katie Partridge | TrustRadius Reviewer

Support Rating

Kooomo

No score
No answers yet
No answers on this topic

TrueCommerce Nexternal

TrueCommerce Nexternal 10.0
Based on 4 answers
Doreen and Lanette are my lovely ladies. They are always available and do whatever they can to make sure I am taken care of. They have always been there for me and I know they will always be there for me.
Kielly Lewis | TrustRadius Reviewer

Implementation Rating

Kooomo

No score
No answers yet
No answers on this topic

TrueCommerce Nexternal

TrueCommerce Nexternal 10.0
Based on 2 answers
I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
Kielly Lewis | TrustRadius Reviewer

Alternatives Considered

Kooomo

No answers on this topic

TrueCommerce Nexternal

Nexternal is a much more basic system in terms of an OMS system but it has much more limitations compared to Submerse. Submerse however is a newer products with a ton of glitches and terrible reporting methods. If Nexternal created a POS system and revamped their shipping capabilities, I would choose Nexternal.
Stephanie Barnett | TrustRadius Reviewer

Return on Investment

Kooomo

  • Using Kooomo has enabled us to focus on the added value areas and forget about time-consuming areas such as performance, bugs, and software updates.
Marc Malagelada | TrustRadius Reviewer

TrueCommerce Nexternal

  • Because we are a development team who focuses on integrating Nexternal with our clients' sites, we can't speak to specific ROI or conversions, however, the length of time our clients stick with Nexternal says it all - in an industry where there are no shortage of choices in platforms, we have rarely ever moved a client from Nexternal to another platform. Instead, the vast majority of our clients who use Nexternal now either started off with the platform or moved to Nexternal from a less-than platform. We have clients who have been with Nexternal for over a decade, and that's really saying something.
  • In the 10+ years that we have worked with Nexternal we have developed a solid relationship that is built solely on trust. We don't get any commission for referring customers to their site, nor do they receive any commission for sending customers our way. We work together because we enjoy it and we know that the other is dependable and worthwhile.
Katie Partridge | TrustRadius Reviewer

Pricing Details

Kooomo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$5,530*

* per installation

Kooomo Editions & Modules

Edition
Marketplace connector$5,5001
Standard Storefront (all features + Marketplace)$22,0001
  1. per installation
Additional Pricing Details
The installation is paid as a 1-time set up fee. No recurring yearly or monthly fees. After that, the rev share model is applied that involves 3% of each transaction.

TrueCommerce Nexternal

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TrueCommerce Nexternal Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Kooomo
9.5
TrueCommerce Nexternal
9.2

Likelihood to Renew

Kooomo
TrueCommerce Nexternal
8.5

Usability

Kooomo
TrueCommerce Nexternal
9.0

Support Rating

Kooomo
TrueCommerce Nexternal
10.0

Implementation Rating

Kooomo
TrueCommerce Nexternal
10.0

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