Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kore.ai
Score 6.8 out of 10
N/A
Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and intelligence capabilities of the platform are designed to understand the user's intent and give rapid resolution. Using the no-code capabilities, users can create conversational experiences without writing code;…N/A
Slack
Score 9.1 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$0
per month per user
Pricing
Kore.aiSlack
Editions & Modules
No answers on this topic
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
Kore.aiSlack
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
Kore.aiSlack
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Kore.aiSlack
Project Management
Comparison of Project Management features of Product A and Product B
Kore.ai
-
Ratings
Slack
8.1
479 Ratings
4% above category average
Task Management00 Ratings8.0310 Ratings
Gantt Charts00 Ratings6.961 Ratings
Scheduling00 Ratings7.9259 Ratings
Workflow Automation00 Ratings8.3284 Ratings
Mobile Access00 Ratings9.3460 Ratings
Search00 Ratings8.4463 Ratings
Visual planning tools00 Ratings7.7187 Ratings
Communication
Comparison of Communication features of Product A and Product B
Kore.ai
-
Ratings
Slack
8.8
488 Ratings
10% above category average
Chat00 Ratings9.7488 Ratings
Notifications00 Ratings9.0484 Ratings
Discussions00 Ratings9.4473 Ratings
Surveys00 Ratings8.1302 Ratings
Internal knowledgebase00 Ratings7.7300 Ratings
Integrates with GoToMeeting00 Ratings8.8110 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.6182 Ratings
Integrates with Outlook00 Ratings8.8120 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Kore.ai
-
Ratings
Slack
8.5
461 Ratings
7% above category average
Versioning00 Ratings8.1229 Ratings
Video files00 Ratings8.7412 Ratings
Audio files00 Ratings8.7403 Ratings
Document collaboration00 Ratings8.2318 Ratings
Access control00 Ratings8.2305 Ratings
Advanced security features00 Ratings8.4264 Ratings
Integrates with Google Drive00 Ratings8.9211 Ratings
Device sync00 Ratings9.1339 Ratings
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Kore.aiSlack
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IBM watsonx Assistant
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Stackby
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Score 9.3 out of 10
Medium-sized Companies
Conversica
Conversica
Score 9.9 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
Conversica
Conversica
Score 9.9 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Kore.aiSlack
Likelihood to Recommend
8.5
(2 ratings)
9.4
(489 ratings)
Likelihood to Renew
-
(0 ratings)
9.7
(23 ratings)
Usability
9.0
(2 ratings)
9.2
(103 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
9.0
(2 ratings)
7.0
(66 ratings)
Implementation Rating
-
(0 ratings)
10.0
(3 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
Kore.aiSlack
Likelihood to Recommend
Kore.ai
It is a very flexible virtual assistance tool that is easy to develop enterprise-level complex bots without the knowledge of highly skilled programming. The platform has a straightforward and user-friendly interface. It has excellent documentation and answers all the possible questions of clients. Moreover, its customer support is really great. It is one of the fastest chatbot development platforms that are scalable, easy to integrate, and provides various domain support. Overall I had a great experience with Kore.ai.
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Salesforce
Slack is well suited as another tool in our toolbelt to find answers to common questions and to find resources. it is less appropriate to be used to collaborate on a project in terms of being a project management tool
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Pros
Kore.ai
  • Virtual Assistants.
  • Customer Journeys.
  • Bot Development.
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Salesforce
  • Can create channels for small, medium, or even bigger team to relay important information/updates and whatnots.
  • You can do one-on-one (huddle feature) if you're on-boarding a member.
  • A platform that can be collaborated with other platform. Example a CRM to be linked with Slack for easier comms relay.
  • The best feature for me so far is that you can mention a team member so he/she won't missed an important message you sent.
  • You can directly message about anyone within the company.
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Cons
Kore.ai
No answers on this topic
Salesforce
  • Undoubtedly Slack’s search function is powerful but sometimes it is difficult to find specific messages or files in very active channels with high message volumes. This needs an improvement.
  • I have experienced notification issues on my phone. I am not receiving notifications and have missed important updates as a result. I tried uninstalling and reinstalling the app, but the problem still persists.
  • The Business Plus plan does not include support for data loss prevention or offline backup providers.
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Likelihood to Renew
Kore.ai
No answers on this topic
Salesforce
Slack is wonderful, it is a tool that changed our perspective and our way to work. We used to use another one, which was purely and sorely designed to messages. Slack provides us that possibility and more, all the other functions that we daily use in our work routine, not to mention the fact that Slack has a wonderful design and it's really easy to use and adapt.
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Usability
Kore.ai
For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the Kore.ai platform.
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Salesforce
Applications can cause slowdown when onboarding because of the learning curve. Slack is user friendly and very easy to teach new users how to navigate the app. Installation is fairly quick, which also saves a lot of time when setting up new computers and users
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Reliability and Availability
Kore.ai
No answers on this topic
Salesforce
Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.
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Performance
Kore.ai
No answers on this topic
Salesforce
Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.
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Support Rating
Kore.ai
Our experience using Kore.ai makes it one of the best AI chatbot platforms we have ever used. Kore.ai bot builder is extremely easy to use and does not require technical expertise to make it live. A change in the flow can be made whenever required with the bot.
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Salesforce
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
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Implementation Rating
Kore.ai
No answers on this topic
Salesforce
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
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Alternatives Considered
Kore.ai
No answers on this topic
Salesforce
Slack is vastly easier to use than Teams and far less convoluted. It also handles Trello and GitLab integrations in a way that is easy to read and digest (whereas Teams handles them in the most useless way possible). Every time I use Teams, something is broken or I can't find things. But Slack is on the ball. Always easy to use and to search. Plus better emoji syntax (um, Microsoft, people put stuff in parenthesis all the time; that doesn't mean they want it to be emojis). Anyway, I'd choose Slack over Teams any day, if given the option.
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Return on Investment
Kore.ai
  • Assisted in solving customer questions.
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Salesforce
  • I don't have hard numbers, but I can't imagine the level of mistakes that would go uncaught without the easy ability of multiple people being alerted to look at something in real time.
  • Efficiency of communicating this way takes a lot of slog out of email, more focus on more important conversations and tasks
  • It is on managers to define expectations on how long it should take someone to respond on Slack; it can feel immediate, which can be distracting to deeper work
Read full review
ScreenShots

Kore.ai Screenshots

Screenshot of Conversation Driven Dialog Builder - When fed user and IVA interactions as messages,  the platform automatically converts them into executable dialog tasks, making it easier for non-developers to build sophisticated IVAs.Screenshot of Explainable AI - Debugs the logic behind AI, generating information to make necessary changes, and fine-tune the performance.Screenshot of the UI to train the IVA for intents, entities, synonyms, and traitsScreenshot of analytics to track intent recognition rate, successful/unsuccessful interactions, dropoffs, popular channels and languages, NLP metrics, conversation flows and other critical metrics.