Likelihood to Recommend
I would recommend KROCK to those in the creative industry who struggle with keeping client communication neat, missing deadlines, and spending too much time on project management rather than focusing on their result. KROCK is a good backend system for the creative process.
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To adapt to Procore features working concepts is an easy and flexible capability that allows free access to all the project data and the distribution of reports across the entire team's professionals is quick and very simple. The tool also gives the ability to budget and plan the project resources and the expense management functions on Procore are excellent.
Read full review Pros Good usability--for clients, the team, and freelancers The feedback feature is useful--it reduced client communication errors substantially Provides transparency and insight into the work process for my clients Ability to create different versions and present each of them to the clients Relevant step sequence and project dashboard Read full review Submittals, Easily able to track and keep a running record of documentation. RFI's ability to track costs and impacts to the project in one useful tool. Keeping all items for a job in one location. I love that Procore is my one-stop shopping for all items related to my project. Read full review Cons Downloading drawing sets sometimes involves an extra step that holds up the process The dashboard is simplistic to the point that I don't feel like I am getting enough information about a specific project from the get-go Granting access to a project on Procore is not very straightforward as a consultant- restrictions sometimes cause hold-ups Read full review Likelihood to Renew
We will undoubtedly renew Procore as it has proven itself to be a means to better track and improve upon our efficiency and communications between job sites and their project managers as well as all other departments. Procore has made an incredible impact on how we, as a company, do our job on all levels; it is one of our most powerful and effective resources.
Read full review Usability
90% of Procore is very intuitive and any user can pick it up and go. There are a few elements, more so on the Financials side that need some prior knowledge of systems in order to understand how and why it functions as it does. Once this is understood, it flows effortlessly
Read full review Reliability and Availability
If you are working in an area with little to no signal, Procore will still allow you to get in the system and use it fully and will then update once you are at a place with a strong enough signal. Whether it be with wifi or LTE cell phone reception.
Read full review Performance
For the most part Procore is very responsive. However there are times when it's a little slow but it's minimal.
Read full review Support Rating
There is an online support chat available. And the KROCK team reached out to me for detailed feedback on the platform and suggestions for improvements, which is truly considerate of them. They are always very kind, positive, and easy to ask for help, which is a pleasure.
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Procore does have a feedback forum where you can suggest new or modified functionality. They also have support chat that you can utilize to get immediate responses. The feedback forum is great, but sometimes it feels like the development is slow or stalled on suggestions. The chat function is pretty good and the reps are knowledgeable. If they are unable to answer my question they follow-up through email very quickly. I am very satisfied with Procore's support. As a Procore customer you are also assigned to a Procore Customer Success team. I haven't had to reach out to them very much, but if I need to escalate an issue they are always available. I don't give support a 10 because of the slow or ambiguous responses I have received through the feedback forum. Procore also provides a "community" forum where you can reach out to other users to answer any questions you might have
Read full review In-Person Training
Procore's Implementation Team does a great job of ensuring users are confident in using the system. They run through a process of training sessions based on the tools you have purchased, and lay ou ta plan to help the power users configure the tool to suit the company's needs. They provide useful resources for certifications, support and ongoing training as well.
Read full review Online Training
Procore's certification program and focused how-to training videos allowed for easy training that did not feel overwhelming. The way the certification programs were broken up into small parts made it seem much less daunting to complete. The training feels focused and does not overload users with too much information all at once.
Read full review Implementation Rating
The hardest part about the implementation of Procore was getting all of our subcontractors uploaded into Procore and getting the correct contacts in for bidding. All of this information was with different people throughout our company, so getting it all into Procore and making sure it was correct was quite a challenge and caused the most growing pains for us. It was one of the reasons we had to wait to implement bidding because we couldn’t take the risk of sending out RFPs to people that weren’t correct or weren’t going to use Procore.
Read full review Alternatives Considered
Easier to use for our clients, which is important, as many of our clients only use the application for a short time and don't care to invest too much time or energy to learn the features. It has a clean and reliable dashboard and overall user interface.
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Procore has all of the functionality of this software and more. I do not think it is even fair to compare the two seeing that Procore is able to do much more. Official drawings and documents are critical to keep organized and in order, which Procore does seamlessly and intelligently.
Read full review Scalability
once in awhile Procore is down for a period of time, its frustrating when it happens but doesn't tend to last long.
Read full review Return on Investment Saves a lot of time in communication, documentation, and project management Read full review We've definitely become more efficient since using Procore. We were previously doing everything via Excel spreadsheets or Word documents. Now most of our operational processes are through Procore. We save time in the field and in the office as there is now a flow of activities so everyone is on the same page. We manage more projects (whether they are in construction or in bidding stage) more effectively because now we have one place to manage all aspects of it. Read full review ScreenShots