KronoDesk vs. LiveChat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KronoDesk
Score 7.0 out of 10
Mid-Size Companies (51-1,000 employees)
KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.
$10
Per User per Month
LiveChat
Score 8.3 out of 10
Mid-Size Companies (51-1,000 employees)
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them…
$20
per month per user
Pricing
KronoDeskLiveChat
Editions & Modules
20-User
$10
Per User per Month
10-User
$16
Per User per Month
Single
$19
Per User per Month
5-User
$19
Per User per Month
3-User
$23
Per User per Month
10-User
$49
Lifetime License per Seat
5-User
$59
Lifetime License per Seat
3-User
$66
Lifetime License per Seat
1-User
$79
Lifetime License per Seat
20-User
$4,999
Lifetime License (unlimited seats)
Starter
$20
per month, billed annually per user
Team
$41
per month, billed annually per user
Busniess
$59
per month, billed annually per user
Enterprise
Request Quote from Sales
Offerings
Pricing Offerings
KronoDeskLiveChat
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
KronoDeskLiveChat
Top Pros

No answers on this topic

Top Cons
Features
KronoDeskLiveChat
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
KronoDesk
8.2
1 Ratings
4% above category average
LiveChat
-
Ratings
Organize and prioritize service tickets8.21 Ratings00 Ratings
Expert directory8.21 Ratings00 Ratings
Subscription-based notifications8.21 Ratings00 Ratings
ITSM collaboration and documentation8.21 Ratings00 Ratings
Ticket creation and submission8.21 Ratings00 Ratings
Ticket response8.21 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
KronoDesk
8.2
1 Ratings
6% above category average
LiveChat
-
Ratings
External knowledge base8.21 Ratings00 Ratings
Internal knowledge base8.21 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
KronoDesk
8.4
1 Ratings
9% above category average
LiveChat
-
Ratings
Customer portal8.21 Ratings00 Ratings
IVR8.21 Ratings00 Ratings
Social integration8.21 Ratings00 Ratings
Email support9.11 Ratings00 Ratings
Help Desk CRM integration8.21 Ratings00 Ratings
Best Alternatives
KronoDeskLiveChat
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KronoDeskLiveChat
Likelihood to Recommend
9.1
(1 ratings)
8.1
(43 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
7.3
(3 ratings)
User Testimonials
KronoDeskLiveChat
Likelihood to Recommend
Inflectra Corporation
I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
Read full review
LiveChat
We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.
Read full review
Pros
Inflectra Corporation
  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Read full review
LiveChat
  • The most important factor of Livechat is their own chat support, I had many requirement from the Sales Head, Support Head to implement features that I was unsure if the product could do. However, as I did the implementation one by one I constantly used the chat support which helped me step by step all the way.
  • The UX of the product is pretty simple and intuitive to use. There are quite a few features that we could easily plug and play. We tried going to the market to find a solution that could help us but they did not have as many out of the box features and simple to use
  • Their integration between LiveChat and Chatbot is pretty seamless and since both of them are from the same company, it's works pretty well.
Read full review
Cons
Inflectra Corporation
  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Read full review
LiveChat
  • It has a limited amount of agents, so when you have many customer care employees during one shift it is hard to manage the quantity of active agents.
  • When system is overloaded and many customers are waiting in a queue it starts to works slowly (sometimes the program even lags) and you need to refresh the system to write a message.
  • Occasionally when you open a new tab, you might lose your current conversation.
Read full review
Support Rating
Inflectra Corporation
No answers on this topic
LiveChat
The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.
Read full review
Alternatives Considered
Inflectra Corporation
Several freeware/shareware tools like Bugzilla are missing integration with other systems. HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
Read full review
LiveChat
Overall very similar in design, but LiveChat had a better interface, better reporting and analytic tools, better mobile support, and just an easier overall feel. The two products are very much alike in the vast majority of ways, but I ended up preferring this product overall. Price points were similar as well, as well as the allowed number of users.
Read full review
Return on Investment
Inflectra Corporation
  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Read full review
LiveChat
  • We have a small team so the overall impact is that it is easy for one or two employees to handle a large number of tickets without hiring more people. Plus, you can use this software remotely, save a ton on traveling to and from and office.
Read full review
ScreenShots

KronoDesk Screenshots

Screenshot of DashboardsScreenshot of Knowledge BaseScreenshot of ReportingScreenshot of Support Forums

LiveChat Screenshots

Screenshot of Chat Widget and Agent AppScreenshot of Customer detailsScreenshot of Traffic sectionScreenshot of ReportsScreenshot of Team managementScreenshot of Chat Widget customization