What users are saying about
2 Ratings
11 Ratings
2 Ratings
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Score 9.1 out of 100
11 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

KronoDesk

I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
Peter A.A.M. Maas | TrustRadius Reviewer

Maximizer CRM

Maximizer CRM is a great tool for customer relationship management. I would like to see more integration with other CRM programs to allow existing data to be easily imported. I would like to see an expanded calendar with better visibility to different users. For the price, it is a very powerful tool that we use daily.
Len Masek | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

KronoDesk
8.2
Maximizer CRM
Organize and prioritize service tickets
KronoDesk
8.2
Maximizer CRM
Expert directory
KronoDesk
8.2
Maximizer CRM
Subscription-based notifications
KronoDesk
8.2
Maximizer CRM
ITSM collaboration and documentation
KronoDesk
8.2
Maximizer CRM
Ticket creation and submission
KronoDesk
8.2
Maximizer CRM
Ticket response
KronoDesk
8.2
Maximizer CRM

Self Help Community

KronoDesk
8.2
Maximizer CRM
External knowledge base
KronoDesk
8.2
Maximizer CRM
Internal knowledge base
KronoDesk
8.2
Maximizer CRM

Multi-Channel Help

KronoDesk
8.4
Maximizer CRM
Customer portal
KronoDesk
8.2
Maximizer CRM
IVR
KronoDesk
8.2
Maximizer CRM
Social integration
KronoDesk
8.2
Maximizer CRM
Email support
KronoDesk
9.1
Maximizer CRM
Help Desk CRM integration
KronoDesk
8.2
Maximizer CRM

Sales Force Automation

KronoDesk
Maximizer CRM
7.7
Customer data management / contact management
KronoDesk
Maximizer CRM
9.7
Workflow management
KronoDesk
Maximizer CRM
5.0
Territory management
KronoDesk
Maximizer CRM
6.3
Opportunity management
KronoDesk
Maximizer CRM
9.4
Integration with email client (e.g., Outlook or Gmail)
KronoDesk
Maximizer CRM
5.9
Contract management
KronoDesk
Maximizer CRM
9.4
Quote & order management
KronoDesk
Maximizer CRM
7.0
Interaction tracking
KronoDesk
Maximizer CRM
7.6
Channel / partner relationship management
KronoDesk
Maximizer CRM
8.7

Customer Service & Support

KronoDesk
Maximizer CRM
8.3
Case management
KronoDesk
Maximizer CRM
8.0
Call center management
KronoDesk
Maximizer CRM
8.0
Help desk management
KronoDesk
Maximizer CRM
9.0

Marketing Automation

KronoDesk
Maximizer CRM
7.3
Lead management
KronoDesk
Maximizer CRM
9.1
Email marketing
KronoDesk
Maximizer CRM
5.6

CRM Project Management

KronoDesk
Maximizer CRM
7.9
Task management
KronoDesk
Maximizer CRM
9.1
Billing and invoicing management
KronoDesk
Maximizer CRM
6.0
Reporting
KronoDesk
Maximizer CRM
8.7

CRM Reporting & Analytics

KronoDesk
Maximizer CRM
8.6
Forecasting
KronoDesk
Maximizer CRM
9.1
Pipeline visualization
KronoDesk
Maximizer CRM
7.7
Customizable reports
KronoDesk
Maximizer CRM
9.1

Customization

KronoDesk
Maximizer CRM
5.0
Custom fields
KronoDesk
Maximizer CRM
6.6
Custom objects
KronoDesk
Maximizer CRM
2.0
Scripting environment
KronoDesk
Maximizer CRM
5.0
API for custom integration
KronoDesk
Maximizer CRM
6.6

Security

KronoDesk
Maximizer CRM
10.0
Single sign-on capability
KronoDesk
Maximizer CRM
10.0
Role-based user permissions
KronoDesk
Maximizer CRM
10.0

Social CRM

KronoDesk
Maximizer CRM
5.0
Social data
KronoDesk
Maximizer CRM
5.0
Social engagement
KronoDesk
Maximizer CRM
5.0

Integrations with 3rd-party Software

KronoDesk
Maximizer CRM
4.9
Marketing automation
KronoDesk
Maximizer CRM
4.9
Compensation management
KronoDesk
Maximizer CRM
4.9

Platform

KronoDesk
Maximizer CRM
9.4
Mobile access
KronoDesk
Maximizer CRM
9.4

Pros

KronoDesk

  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Peter A.A.M. Maas | TrustRadius Reviewer

Maximizer CRM

  • User-friendly, straightforward menus, and not many hidden attributes that you need to dig deep into.
  • Simple, not at all complicated.
  • Ideal for small to medium size business.
AROOP VACHALI | TrustRadius Reviewer

Cons

KronoDesk

  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Peter A.A.M. Maas | TrustRadius Reviewer

Maximizer CRM

  • It is difficult to look directly in the database for information. This is mainly do to the flexible/customizable nature of the program. Because of this, tables and columns in the database are very generic and low level information can be difficult to find.
  • The ability to remotely sync in with the server and update the data can be very slow, depending on the amount of new data that needs to be pushed from the remote location.
Shayne Froelich | TrustRadius Reviewer

Likelihood to Renew

KronoDesk

No score
No answers yet
No answers on this topic

Maximizer CRM

Maximizer CRM 10.0
Based on 1 answer
We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Shayne Froelich | TrustRadius Reviewer

Support Rating

KronoDesk

No score
No answers yet
No answers on this topic

Maximizer CRM

Maximizer CRM 8.0
Based on 2 answers
The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Shayne Froelich | TrustRadius Reviewer

Alternatives Considered

KronoDesk

Several freeware/shareware tools like Bugzilla are missing integration with other systems.HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
Peter A.A.M. Maas | TrustRadius Reviewer

Maximizer CRM

We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Thomas Laut | TrustRadius Reviewer

Return on Investment

KronoDesk

  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Peter A.A.M. Maas | TrustRadius Reviewer

Maximizer CRM

  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Len Masek | TrustRadius Reviewer

Screenshots

Pricing Details

KronoDesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KronoDesk Editions & Modules

On-premise Edition
1-User$791
3-User$661
5-User$591
10-User$491
20-User$4,9992
  1. Lifetime License per Seat
  2. Lifetime License (unlimited seats)
SaaS Edition
Single$191
3-User$231
5-User$191
10-User$161
20-User$101
  1. Per User per Month
Additional Pricing Details

Maximizer CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$29*

* per user/Month

Maximizer CRM Editions & Modules

On-premise Edition
Business Plus$491
Insights$891
  1. Per User / Month
SaaS Edition
Small Office$291
Business Plus$491
Insights$891
  1. Per User / Month
Additional Pricing Details
All pricing in USD. Monthly no contract subscription option available.

Rating Summary

Likelihood to Recommend

KronoDesk
9.1
Maximizer CRM
8.0

Likelihood to Renew

KronoDesk
Maximizer CRM
10.0

Support Rating

KronoDesk
Maximizer CRM
8.0

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