Brand Embassy (discontinued) vs. KronoDesk
Brand Embassy (discontinued) vs. KronoDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
KronoDesk | Mid-Size Companies (51-1,000 employees) | KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base. | $10 Per User per Month |
Brand Embassy (discontinued) | KronoDesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | KronoDesk | |
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Top Pros | No answers on this topic | |
Top Cons |
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Brand Embassy (discontinued) | KronoDesk | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Brand Embassy (discontinued) | KronoDesk | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | KronoDesk | |
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Likelihood to Recommend | 2.0 (12 ratings) | 9.1 (1 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | - (0 ratings) |
Usability | 1.0 (1 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 3.0 (4 ratings) | - (0 ratings) |
Brand Embassy (discontinued) | KronoDesk | |
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Likelihood to Recommend | Discontinued Products | Inflectra Corporation |
Pros | Discontinued Products | Inflectra Corporation |
Cons | Discontinued Products | Inflectra Corporation |
Likelihood to Renew | Discontinued Products | Inflectra Corporation No answers on this topic |
Usability | Discontinued Products | Inflectra Corporation No answers on this topic |
Support Rating | Discontinued Products | Inflectra Corporation No answers on this topic |
Alternatives Considered | Discontinued Products | Inflectra Corporation |
Return on Investment | Discontinued Products | Inflectra Corporation |
ScreenShots | Brand Embassy (discontinued) Screenshots | KronoDesk Screenshots |