KronoDesk vs. SupportBee

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KronoDesk
Score 7.2 out of 10
Mid-Size Companies (51-1,000 employees)
KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.
$10
Per User per Month
SupportBee
Score 9.0 out of 10
N/A
SupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing.N/A
Pricing
KronoDeskSupportBee
Editions & Modules
20-User
$10
Per User per Month
10-User
$16
Per User per Month
Single
$19
Per User per Month
5-User
$19
Per User per Month
3-User
$23
Per User per Month
10-User
$49
Lifetime License per Seat
5-User
$59
Lifetime License per Seat
3-User
$66
Lifetime License per Seat
1-User
$79
Lifetime License per Seat
20-User
$4,999
Lifetime License (unlimited seats)
No answers on this topic
Offerings
Pricing Offerings
KronoDeskSupportBee
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
KronoDeskSupportBee
Top Pros

No answers on this topic

Top Cons
Features
KronoDeskSupportBee
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
KronoDesk
8.2
1 Ratings
1% above category average
SupportBee
8.6
4 Ratings
6% above category average
Organize and prioritize service tickets8.21 Ratings8.54 Ratings
Expert directory8.21 Ratings8.03 Ratings
Subscription-based notifications8.21 Ratings8.54 Ratings
ITSM collaboration and documentation8.21 Ratings8.54 Ratings
Ticket creation and submission8.21 Ratings9.04 Ratings
Ticket response8.21 Ratings9.04 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
KronoDesk
8.2
1 Ratings
2% above category average
SupportBee
8.8
4 Ratings
9% above category average
External knowledge base8.21 Ratings9.04 Ratings
Internal knowledge base8.21 Ratings8.52 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
KronoDesk
8.4
1 Ratings
4% above category average
SupportBee
8.4
3 Ratings
4% above category average
Customer portal8.21 Ratings9.03 Ratings
IVR8.21 Ratings8.02 Ratings
Social integration8.21 Ratings7.02 Ratings
Email support9.11 Ratings9.03 Ratings
Help Desk CRM integration8.21 Ratings9.03 Ratings
Best Alternatives
KronoDeskSupportBee
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
SAP Service Cloud
SAP Service Cloud
Score 9.4 out of 10
SAP Service Cloud
SAP Service Cloud
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KronoDeskSupportBee
Likelihood to Recommend
9.1
(1 ratings)
9.0
(4 ratings)
Support Rating
-
(0 ratings)
7.0
(2 ratings)
User Testimonials
KronoDeskSupportBee
Likelihood to Recommend
Inflectra Corporation
I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
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SupportBee
SupportBee is particularly well suited as a support ticket system if you use the systems supported by its 3rd party integrations. If you are looking for a lightweight, easy-to-use, support ticket system without a lot of extras, then SupportBee is the right choice.
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Pros
Inflectra Corporation
  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Read full review
SupportBee
  • Shared inbox system
  • The knowledge base resource
  • Customer portal software
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Cons
Inflectra Corporation
  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Read full review
SupportBee
  • UX isn't the cleanest.
  • Finding where to actually start typing responses can be confusing for new users.
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Support Rating
Inflectra Corporation
No answers on this topic
SupportBee
I haven't had to deal with support issues much, other than someone within our own company helping.
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Alternatives Considered
Inflectra Corporation
Several freeware/shareware tools like Bugzilla are missing integration with other systems. HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
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SupportBee
SupportBee is the "maximal point" of the combination of feature set, price point, ease of use, third party integrations, and client-facing functionality. Every other system we've tried is too expensive, impossible to use, too many features, too high a learning curve for our employees, or too difficult for our clients to interact with.
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Return on Investment
Inflectra Corporation
  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
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SupportBee
  • 100% Service Level Achievement
  • Could Build Good Client & Customer Relationship
  • Knowledge base Could Save Our Time
  • Features are best and justified with the pricing
  • Needs improvement in social integration or channels
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ScreenShots

KronoDesk Screenshots

Screenshot of DashboardsScreenshot of Knowledge BaseScreenshot of ReportingScreenshot of Support Forums