What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 9.1 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

KronoDesk

I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
Peter A.A.M. Maas | TrustRadius Reviewer

SupportBee

SupportBee is particularly well suited as a support ticket system if you use the systems supported by its 3rd party integrations. If you are looking for a lightweight, easy-to-use, support ticket system without a lot of extras, then SupportBee is the right choice.
Matt Heerema | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

KronoDesk
8.2
SupportBee
9.2
Organize and prioritize service tickets
KronoDesk
8.2
SupportBee
10.0
Expert directory
KronoDesk
8.2
SupportBee
10.0
Subscription-based notifications
KronoDesk
8.2
SupportBee
7.2
ITSM collaboration and documentation
KronoDesk
8.2
SupportBee
8.1
Ticket creation and submission
KronoDesk
8.2
SupportBee
10.0
Ticket response
KronoDesk
8.2
SupportBee
10.0

Self Help Community

KronoDesk
8.2
SupportBee
6.1
External knowledge base
KronoDesk
8.2
SupportBee
6.1
Internal knowledge base
KronoDesk
8.2
SupportBee

Multi-Channel Help

KronoDesk
8.4
SupportBee
8.0
Customer portal
KronoDesk
8.2
SupportBee
4.0
IVR
KronoDesk
8.2
SupportBee
Social integration
KronoDesk
8.2
SupportBee
Email support
KronoDesk
9.1
SupportBee
10.0
Help Desk CRM integration
KronoDesk
8.2
SupportBee
10.0

Pros

KronoDesk

  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Peter A.A.M. Maas | TrustRadius Reviewer

SupportBee

  • Filters requests by client.
  • Keep track of how much "traffic" that client is causing.
Anonymous | TrustRadius Reviewer

Cons

KronoDesk

  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Peter A.A.M. Maas | TrustRadius Reviewer

SupportBee

  • MESSAGE THREADING - the interface for long message threads makes things difficult to scan and review.
  • PRICE TIERS - a few of the pieces of functionality we need (client portal) are at a price tier that makes it infeasible for us.
Matt Heerema | TrustRadius Reviewer

Support Rating

KronoDesk

No score
No answers yet
No answers on this topic

SupportBee

SupportBee 7.0
Based on 1 answer
I haven't had to deal with support issues much, other than someone within our own company helping.
Anonymous | TrustRadius Reviewer

Alternatives Considered

KronoDesk

Several freeware/shareware tools like Bugzilla are missing integration with other systems.HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
Peter A.A.M. Maas | TrustRadius Reviewer

SupportBee

SupportBee is the "maximal point" of the combination of feature set, price point, ease of use, third party integrations, and client-facing functionality. Every other system we've tried is too expensive, impossible to use, too many features, too high a learning curve for our employees, or too difficult for our clients to interact with.
Matt Heerema | TrustRadius Reviewer

Return on Investment

KronoDesk

  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Peter A.A.M. Maas | TrustRadius Reviewer

SupportBee

  • Helps ensure client requests don't go unhandled - invaluable.
  • Helps ensure priority clients get priority handled.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

KronoDesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KronoDesk Editions & Modules

On-premise Edition
1-User$791
3-User$661
5-User$591
10-User$491
20-User$4,9992
  1. Lifetime License per Seat
  2. Lifetime License (unlimited seats)
SaaS Edition
Single$191
3-User$231
5-User$191
10-User$161
20-User$101
  1. Per User per Month
Additional Pricing Details

SupportBee

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SupportBee Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

KronoDesk
9.1
SupportBee
8.1

Support Rating

KronoDesk
SupportBee
7.0

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