NICE CXone vs. UKG Ready

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NICE CXone
Score 7.9 out of 10
N/A
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics.
$71
per month per user
UKG Ready
Score 8.1 out of 10
N/A
Designed for small businesses where everyone wears multiple hats, UKG Ready® is an HR solution that guides users through their day-to-day HR activities. Capabilities span from HR and payroll to talent and time.N/A
Pricing
NICE CXoneUKG Ready
Editions & Modules
Digital Agent
$71
per month per user
Voice Agent
$94
per month per user
Omnichannel Agent
$110
per month per user
Essential Suite
$135
per month per user
Core Suite
$169
per month per user
Complete Suite
$209
per month per user
No answers on this topic
Offerings
Pricing Offerings
NICE CXoneUKG Ready
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
NICE CXoneUKG Ready
Top Pros
Top Cons
Features
NICE CXoneUKG Ready
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
NICE CXone
8.1
547 Ratings
3% below category average
UKG Ready
-
Ratings
Agent dashboard8.7527 Ratings00 Ratings
Validate callers8.3444 Ratings00 Ratings
Outbound response9.0464 Ratings00 Ratings
Call forwarding7.9420 Ratings00 Ratings
Click-to-call (CTC)8.2382 Ratings00 Ratings
Warm transfer8.5500 Ratings00 Ratings
Predictive dialing8.2302 Ratings00 Ratings
Interactive voice response8.8352 Ratings00 Ratings
REST APIs6.1285 Ratings00 Ratings
Call scripts6.2303 Ratings00 Ratings
Call tracking8.4481 Ratings00 Ratings
Multichannel integration8.3343 Ratings00 Ratings
CRM software integration9.2342 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
NICE CXone
7.9
525 Ratings
5% below category average
UKG Ready
-
Ratings
Inbound call routing8.0485 Ratings00 Ratings
Omnichannel inbound routing7.8354 Ratings00 Ratings
Recording8.4467 Ratings00 Ratings
Quality management7.5452 Ratings00 Ratings
Call analytics8.3460 Ratings00 Ratings
Historical reporting8.6451 Ratings00 Ratings
Live reporting8.3437 Ratings00 Ratings
Customer surveys5.9281 Ratings00 Ratings
Customer interaction analytics8.2299 Ratings00 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
NICE CXone
-
Ratings
UKG Ready
7.6
179 Ratings
3% below category average
Employee demographic data00 Ratings8.6155 Ratings
Employment history00 Ratings7.4151 Ratings
Job profiles and administration00 Ratings7.8151 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.4141 Ratings
Organizational charting00 Ratings7.0113 Ratings
Organization and location management00 Ratings7.0134 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.6111 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
NICE CXone
-
Ratings
UKG Ready
8.0
176 Ratings
0% below category average
Pay calculation00 Ratings8.6164 Ratings
Support for external payroll vendors00 Ratings7.4102 Ratings
Off-cycle/On-Demand payment00 Ratings7.967 Ratings
Benefit plan administration00 Ratings7.6125 Ratings
Direct deposit files00 Ratings8.8129 Ratings
Salary revision and increment management00 Ratings8.0120 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
NICE CXone
-
Ratings
UKG Ready
7.6
162 Ratings
6% below category average
Approval workflow00 Ratings8.0147 Ratings
Balance details00 Ratings7.4154 Ratings
Annual carry-forward and encashment00 Ratings7.5131 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
NICE CXone
-
Ratings
UKG Ready
8.1
167 Ratings
0% below category average
View and generate pay and benefit information00 Ratings8.2147 Ratings
Update personal information00 Ratings8.5154 Ratings
View company policy documentation00 Ratings8.0127 Ratings
View job history00 Ratings7.9130 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
NICE CXone
-
Ratings
UKG Ready
8.3
61 Ratings
7% above category average
Tracking of all physical assets00 Ratings8.361 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
NICE CXone
-
Ratings
UKG Ready
7.3
174 Ratings
4% below category average
Report builder00 Ratings7.2167 Ratings
Pre-built reports00 Ratings7.3168 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
NICE CXone
-
Ratings
UKG Ready
7.1
114 Ratings
12% below category average
New hire portal00 Ratings7.1112 Ratings
Manager tracking tools00 Ratings7.189 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
NICE CXone
-
Ratings
UKG Ready
7.0
64 Ratings
15% below category average
Individual goal setting00 Ratings7.057 Ratings
Performance tracking00 Ratings7.063 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
NICE CXone
-
Ratings
UKG Ready
6.6
81 Ratings
18% below category average
Performance plans00 Ratings6.672 Ratings
Performance improvement plans00 Ratings6.767 Ratings
Review status tracking00 Ratings7.172 Ratings
Review reminders00 Ratings6.176 Ratings
Multiple review frequency00 Ratings6.761 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
NICE CXone
-
Ratings
UKG Ready
5.5
23 Ratings
36% below category average
Create succession plans/pools00 Ratings6.322 Ratings
Candidate ranking00 Ratings7.02 Ratings
Candidate search00 Ratings6.63 Ratings
Candidate development00 Ratings2.01 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
NICE CXone
-
Ratings
UKG Ready
6.7
89 Ratings
14% below category average
Job Requisition Management00 Ratings6.875 Ratings
Company Website Posting00 Ratings6.874 Ratings
Publish to Social Media00 Ratings5.652 Ratings
Job Search Site Posting00 Ratings6.855 Ratings
Duplicate Candidate Prevention00 Ratings6.557 Ratings
Applicant Tracking00 Ratings6.977 Ratings
Notifications and Alerts00 Ratings7.582 Ratings
Best Alternatives
NICE CXoneUKG Ready
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NICE CXoneUKG Ready
Likelihood to Recommend
8.4
(578 ratings)
8.1
(203 ratings)
Likelihood to Renew
9.2
(24 ratings)
7.5
(18 ratings)
Usability
8.4
(552 ratings)
7.4
(85 ratings)
Availability
3.7
(7 ratings)
9.0
(3 ratings)
Performance
9.2
(7 ratings)
9.3
(7 ratings)
Support Rating
8.0
(5 ratings)
8.2
(73 ratings)
In-Person Training
3.1
(4 ratings)
7.8
(2 ratings)
Online Training
7.0
(5 ratings)
6.5
(4 ratings)
Implementation Rating
8.0
(8 ratings)
6.3
(10 ratings)
Configurability
7.0
(4 ratings)
8.0
(4 ratings)
Ease of integration
7.0
(4 ratings)
5.6
(59 ratings)
Product Scalability
6.7
(7 ratings)
8.0
(3 ratings)
Vendor post-sale
4.4
(5 ratings)
8.0
(3 ratings)
Vendor pre-sale
4.4
(5 ratings)
8.0
(3 ratings)
User Testimonials
NICE CXoneUKG Ready
Likelihood to Recommend
NICE Systems
NICE CXone offers a comprehensive range of tools that cover every aspect of customer interaction, from omnichannel communication to analytics and workforce optimization. It makes it very simple for us administrators to provide everything the customer needs. At the moment, I cannot think of a scenario where CXone is less appropriate, at least when comparing it to its competitors.
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UKG
UKG Ready is a great time keeping system, it is user friendly and employees that do use the application, do not have many complaints. Its the access and maneuvering around the application to get to where they need to go, or find what they are looking for or accessing the application that is the issue. Once they find the location on where they need to be in order to submit the request, it is quick and easy. We are finding that we are utilizing resources to sit with these employees even after providing in person or virtual training to help navigate to what they want to do.
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Pros
NICE Systems
  • We can restrict the access for agents in this so that easily restrict them to avoid from the mistakes
  • The managers can easily setup a schedule via HOO for Holidays and during emergency which is more helpful.
  • The studio is more friendly with action items instead of coding, also the help option is very handy and easy to understand.
  • The call trace is more helpful and exact view of how the call process and it's very helpful for troubleshooting
  • Reporting is very easy and helpful.
  • Dashboard is awesome, no word to describe it
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UKG
  • I find timesheets to be easy to use and provide good details for employees and employers.
  • I love how customizable the dashboard is. This is a time saver for someone working in HR.
  • The payroll process was easy to learn. The steps are simple to follow, and changes can be made to the pay statements with ease.
Read full review
Cons
NICE Systems
  • There can be changes in interface of the app, however it's still very good
  • I would appreciete detailed web page with all necessary information, but when I need anything, the customer support is very quick and provide all the information
  • Hardly to find any other :)
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UKG
  • System is very complicated, which is a plus because it can handle almost any situation but difficult to learn
  • There are often several ways to complete a task and it isn't always clear the most efficient route to follow
  • Reporting can be clumsy to customize
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Likelihood to Renew
NICE Systems
Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
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UKG
We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
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Usability
NICE Systems
Things could be improved, such as call history and a user-friendly UI. Besides that, it was a great way to track and manage our team remotely, which changed the game for us post-covid. Everything else was pretty simple to use whether it was answering calls, dialing a customer, or leaving a voicemail. Overall, everything is very straightforward.
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UKG
For the average user they do not struggle. We do have a handful of users who struggle using their own smartphones, and of course, they struggle with any technology. However, we do not let this sway us from helping them learn. Managers have found the system easy to navigate once fully trained.
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Reliability and Availability
NICE Systems
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
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UKG
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
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Performance
NICE Systems
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
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UKG
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
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Support Rating
NICE Systems
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
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UKG
If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.
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In-Person Training
NICE Systems
We did not have face-to-face training and I believe that there was no mistake by nice, as the system was acquired amidst the pandemic and social restrictions.
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UKG
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
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Online Training
NICE Systems
I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
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UKG
Pretty good online training, you have many how to options and can watch them several times. It can be hard at times to dig through the amount of data online but can usually find what you are looking for. Also you can download documentation for setting up the profiles and policies.
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Implementation Rating
NICE Systems
In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
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UKG
Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
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Alternatives Considered
NICE Systems
When it comes to this specific situation (cell centers) NICE definitely has an ADP beat. The analytics, scheduling, and forecasts are extremely well-tailored for this situation. ADP has a more comprehensive solution in my opinion - I feel their UI and mobile app are also more user-friendly. But in terms of performance management functionality, NICE has a more robust system and is able to create additional metrics if we need them When I used ADP there were no custom options available.
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UKG
UKG is great for reporting and for having a pleasant UI. I find that Paylocity has a lot more innovation, but sometimes its reach exceeds its grasp when it comes to implementation of those features. ADP is bog standard, and it works pretty well, but there's little interest in looking good, which matters a lot when it comes to the wide variety of users the systems need to handle.
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Scalability
NICE Systems
I rated 10, because Nice CX one is very much functional. You can simply acess it by website Nice, in any navigator, desktop, notebook or mobile, so you can in a fast way run on every departament of the company.
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UKG
Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
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Return on Investment
NICE Systems
  • CXone's omnichannel capabilities and advanced analytics tools enable streamlined processes, increasing agent productivity and reducing handling times. This efficiency translates into cost savings by minimizing operational expenses and maximizing resource utilization.
  • With comprehensive insights into customer interactions and preferences, companies can deliver personalized experiences, leading to higher customer satisfaction and loyalty. With the Voice of the Customer tool, we are able to measure customer satisfaction and provide these statistics to potential future clients.
  • The cloud-based platform is very scalable, allowing us to quickly make adjustments to existing contact delivery as well as stand up new products in a more timely fashion.
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UKG
  • Ability to manage all HR activities within one platform
  • Built in Workflows make approval process seamless
  • UKG Ready offers a solid solution and ROI on our investment
  • Easy to navigate Time & Attendance into Payroll, making processing seamless
  • Great customer service offering several methods to contact UKG for support, fast to reply and offer a solution to the issue
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ScreenShots

NICE CXone Screenshots

Screenshot of CXone DashboardScreenshot of the Enlighten Copilot, which gives  agents smarter interactions, personalized coaching, and automation opportunities.Screenshot of CXone Workforce Management, the omnichannel forecasting and scheduling engine.Screenshot of CXone Studio, a visual tool that does not require programming skills, but instead empowers everyone—from business user to routing flow programmer—to build and manage routing flows for all channels.Screenshot of CXone Interaction Analytics, which is used to get actionable insights from every voice, digital, and self-service customer interaction.Screenshot of CXone Performance Management, used to align employee performance, contact center goals, and customer expectations with continuous improvement.

UKG Ready Screenshots

Screenshot of UKG Ready® HR - A single solution for employee information that enables comprehensive people analytics and room for HR strategy.Screenshot of UKG Ready® Payroll - Facilitates pay that is quick, simple, and correct.Screenshot of UKG Ready® Time & Attendance - Streamlines time tracking with consistent, fair rules.Screenshot of UKG Ready® Talent - Tools to source, engage, develop and grow people.Screenshot of UKG Ready® Analytics - Offers proactive, practical, and guidance.Screenshot of UKG Ready® Benefits - Right-sizes benefits to match the organization and its people.