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Top Rated
212 Ratings
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Top Rated
366 Ratings

UKG Ready (formerly Kronos Workforce Ready)

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Top Rated
212 Ratings
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Score 8 out of 100

ServiceNow IT Service Management

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Top Rated
366 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

UKG Ready (formerly Kronos Workforce Ready)

There are a lot of ways that WFR has streamlined the payroll process for us. The reports module is fantastic, in that it can be modified to any information you need to track. The ease of use is just not there. The set up portion should include assistance to guide professionals through step by step instruction for key issues that may arise or changes that may need to be made in the future. The online videos just were not what we were capable of completing at the time. They are long and drawn out, making them too time consuming for a busy HR department
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

In very large enterprises. ServiceNow can handle a multitude of operations to help with overall IT management. The downside is two-fold: it can get quite clunky at times, and is expensive. While much of it is not intuitive and can be difficult to figure out and use, it has quite a wide range of reporting capabilities. If set up properly with solid process flows, it can be a tremendous tool for IT consumers, technicians and management.
Dr Gardiner Jones | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

UKG Ready (formerly Kronos Workforce Ready)
7.5
ServiceNow IT Service Management
Employee demographic data
UKG Ready (formerly Kronos Workforce Ready)
8.0
ServiceNow IT Service Management
Employment history
UKG Ready (formerly Kronos Workforce Ready)
7.8
ServiceNow IT Service Management
Job profiles and administration
UKG Ready (formerly Kronos Workforce Ready)
7.7
ServiceNow IT Service Management
Workflow for transfers, promotions, pay raises, etc.
UKG Ready (formerly Kronos Workforce Ready)
7.3
ServiceNow IT Service Management
Organizational charting
UKG Ready (formerly Kronos Workforce Ready)
7.4
ServiceNow IT Service Management
Organization and location management
UKG Ready (formerly Kronos Workforce Ready)
7.2
ServiceNow IT Service Management
Compliance data (COBRA, OSHA, etc.)
UKG Ready (formerly Kronos Workforce Ready)
6.8
ServiceNow IT Service Management

Payroll Management

UKG Ready (formerly Kronos Workforce Ready)
8.4
ServiceNow IT Service Management
Pay calculation
UKG Ready (formerly Kronos Workforce Ready)
8.6
ServiceNow IT Service Management
Support for external payroll vendors
UKG Ready (formerly Kronos Workforce Ready)
8.1
ServiceNow IT Service Management
Off-cycle/On-Demand payment
UKG Ready (formerly Kronos Workforce Ready)
9.0
ServiceNow IT Service Management
Benefit plan administration
UKG Ready (formerly Kronos Workforce Ready)
7.8
ServiceNow IT Service Management
Direct deposit files
UKG Ready (formerly Kronos Workforce Ready)
8.7
ServiceNow IT Service Management
Salary revision and increment management
UKG Ready (formerly Kronos Workforce Ready)
8.2
ServiceNow IT Service Management

Leave and Attendance Management

UKG Ready (formerly Kronos Workforce Ready)
8.2
ServiceNow IT Service Management
Approval workflow
UKG Ready (formerly Kronos Workforce Ready)
8.3
ServiceNow IT Service Management
Balance details
UKG Ready (formerly Kronos Workforce Ready)
8.1
ServiceNow IT Service Management
Annual carry-forward and encashment
UKG Ready (formerly Kronos Workforce Ready)
8.2
ServiceNow IT Service Management

Employee Self Service

UKG Ready (formerly Kronos Workforce Ready)
8.3
ServiceNow IT Service Management
View and generate pay and benefit information
UKG Ready (formerly Kronos Workforce Ready)
8.7
ServiceNow IT Service Management
Update personal information
UKG Ready (formerly Kronos Workforce Ready)
8.5
ServiceNow IT Service Management
View company policy documentation
UKG Ready (formerly Kronos Workforce Ready)
7.9
ServiceNow IT Service Management
View job history
UKG Ready (formerly Kronos Workforce Ready)
7.9
ServiceNow IT Service Management

Asset Management

UKG Ready (formerly Kronos Workforce Ready)
8.6
ServiceNow IT Service Management
Tracking of all physical assets
UKG Ready (formerly Kronos Workforce Ready)
8.6
ServiceNow IT Service Management

HR Reporting

UKG Ready (formerly Kronos Workforce Ready)
7.7
ServiceNow IT Service Management
Report builder
UKG Ready (formerly Kronos Workforce Ready)
7.8
ServiceNow IT Service Management
Pre-built reports
UKG Ready (formerly Kronos Workforce Ready)
7.7
ServiceNow IT Service Management

Onboarding

UKG Ready (formerly Kronos Workforce Ready)
7.6
ServiceNow IT Service Management
New hire portal
UKG Ready (formerly Kronos Workforce Ready)
7.4
ServiceNow IT Service Management
Manager tracking tools
UKG Ready (formerly Kronos Workforce Ready)
7.7
ServiceNow IT Service Management

Performance and Goals

UKG Ready (formerly Kronos Workforce Ready)
7.5
ServiceNow IT Service Management
Individual goal setting
UKG Ready (formerly Kronos Workforce Ready)
7.5
ServiceNow IT Service Management
Performance tracking
UKG Ready (formerly Kronos Workforce Ready)
7.5
ServiceNow IT Service Management

Performance Management

UKG Ready (formerly Kronos Workforce Ready)
7.4
ServiceNow IT Service Management
Performance plans
UKG Ready (formerly Kronos Workforce Ready)
7.4
ServiceNow IT Service Management
Performance improvement plans
UKG Ready (formerly Kronos Workforce Ready)
7.2
ServiceNow IT Service Management
Review status tracking
UKG Ready (formerly Kronos Workforce Ready)
7.4
ServiceNow IT Service Management
Review reminders
UKG Ready (formerly Kronos Workforce Ready)
7.5
ServiceNow IT Service Management
Multiple review frequency
UKG Ready (formerly Kronos Workforce Ready)
7.4
ServiceNow IT Service Management

Succession Planning

UKG Ready (formerly Kronos Workforce Ready)
8.1
ServiceNow IT Service Management
Create succession plans/pools
UKG Ready (formerly Kronos Workforce Ready)
8.1
ServiceNow IT Service Management

Recruiting / ATS

UKG Ready (formerly Kronos Workforce Ready)
7.2
ServiceNow IT Service Management
Job Requisition Management
UKG Ready (formerly Kronos Workforce Ready)
7.6
ServiceNow IT Service Management
Company Website Posting
UKG Ready (formerly Kronos Workforce Ready)
7.3
ServiceNow IT Service Management
Publish to Social Media
UKG Ready (formerly Kronos Workforce Ready)
7.0
ServiceNow IT Service Management
Job Search Site Posting
UKG Ready (formerly Kronos Workforce Ready)
6.8
ServiceNow IT Service Management
Duplicate Candidate Prevention
UKG Ready (formerly Kronos Workforce Ready)
6.9
ServiceNow IT Service Management
Applicant Tracking
UKG Ready (formerly Kronos Workforce Ready)
7.6
ServiceNow IT Service Management
Notifications and Alerts
UKG Ready (formerly Kronos Workforce Ready)
7.5
ServiceNow IT Service Management

Incident and problem management

UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
8.3
Organize and prioritize service tickets
UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
8.8
Expert directory
UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
7.9
Service restoration
UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
7.8
Self-service tools
UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
8.2
Subscription-based notifications
UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
8.2
ITSM collaboration and documentation
UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
8.8
ITSM reports and dashboards
UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
8.6

ITSM asset management

UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
7.9
Configuration mangement
UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
8.2
Asset management dashboard
UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
8.0
Policy and contract enforcement
UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
7.6

Change management

UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
8.6
Change requests repository
UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
8.8
Change calendar
UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
8.5
Service-level management
UKG Ready (formerly Kronos Workforce Ready)
ServiceNow IT Service Management
8.6

Pros

UKG Ready (formerly Kronos Workforce Ready)

  • Easy to access in the sense that it simply takes a click of a button.
  • Comprehensible meaning that it is not difficult to understand how the system works as long as you have someone explain it to you.
  • Easy to use in the sense that it's not hard to remember how to use it. It's easy to explore.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

  • Web based GUI where we can have drag and drop feature enabled for handling the items
  • Integrates well with third party platforms using REST APIs like monitoring tools to create tickets or Alerting tools to create alarms in case of an event
  • Available as a SAAS solution by ServiceNow hence users needn't worry about the backend infrastructure
Anonymous | TrustRadius Reviewer

Cons

UKG Ready (formerly Kronos Workforce Ready)

  • The tax piece of Kronos was the one thing that has made me slightly regret my decision to use Kronos. We have 7 EINs so we have a lot of taxes to file on a quarterly basis. The BSI system we have to use (which is a third party) is terrible. We have had nothing but problems with it. BSI has some agreement with Kronos that doesn't allow us to speak directly with BSI and it's extremely frustrating. We are on our 5th quarter of filing using the BSI system and are still having issues. This is not much of an automated process and the BSI system seems so far behind Kronos' technology. It's not user-friendly and has definitely caused a lot of issues. If there was one thing I would change about Kronos it would be the tax filing portion. Maybe if we didn't have to use BSI it would be different. The systems I have used in the past have processed our quarterly taxes for us so this was a big change for me.
  • I do not like that the system allows employees to request vacation time that they may not have available. Employees can request time off even if they don't have any vacation available and if their supervisor approves it, it populates in their timecard. I have caught several employees with negative vacation balances in the system. I think it should not allow them to request this time off if they don't have a current balance in the system.
  • When you terminate an employee, their benefits don't automatically terminate. You have to go into each active benefit and put the termination date in or your reports won't be correct. This should be something that automatically occurs once you terminate that employee.
Sarah Eigel, SPHR | TrustRadius Reviewer

ServiceNow IT Service Management

  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 9.0
Based on 6 answers
We have begun looking for other vendors to supply this products need as Kronos WFR cannot deliver the suite of applications which it should with this product.*6/5/17 Edit - We started the new year with a new application. WFR proved to be unable to correct the errors within the application. We are much happier with the new application as we can use it effectively.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 12 answers
At the moment, ServiceNow provides the best offering in the space and our customers are very happy with their current portals. We recently conducted an ROI review of the ServiceNow product with a client that was very favorable to the product. We keep our options open, but as of right now, we don't see a reason to change.
Akil Franklin | TrustRadius Reviewer

Usability

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 7.0
Based on 6 answers
WFR is very customizable. Only a few things are off limits....surprisingly the most basic screen, the employee time sheet, IS NOT able to be changed. Almost every screen/report users can add/remove fields. Menu setup is fairly easy with the exception multiple versions of a report CANNOT be directly linked to. They are supposed to be updating this in a future release but at the moment it is cumbersome for users to switch to different versions of the report.
Aaron Ward | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 7 answers
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Max Lewenhaupt | TrustRadius Reviewer

Reliability and Availability

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 9.0
Based on 4 answers
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
Aaron Ward | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 2 answers
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes | TrustRadius Reviewer

Performance

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 8.5
Based on 14 answers
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
Mary Quade | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 9.0
Based on 2 answers
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes | TrustRadius Reviewer

Support Rating

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 7.5
Based on 104 answers
Kronos support is great in the ability for a representative to take our needs seriously and respond with care, however, there are times when the need for support was time sensitive (for payroll processing purposes) and the response rate caused us hiccups in our timeline. Our company also has many customized options to our package and company build and at times things were miscommunicated in regards to the builds - this was only in the beginning though and has since been great.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 8.3
Based on 36 answers
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
Anonymous | TrustRadius Reviewer

In-Person Training

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 5.6
Based on 2 answers
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Aaron Ward | TrustRadius Reviewer

ServiceNow IT Service Management

No score
No answers yet
No answers on this topic

Online Training

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 8.0
Based on 2 answers
Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.
Aaron Ward | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
Anonymous | TrustRadius Reviewer

Implementation Rating

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 7.0
Based on 6 answers
DO NOT attempt to go live too quickly. Sales sold us on 100 days from contract signing was doable. We postponed go live 3 times because everything was not ready. We did not have enough time document the new functionality & train end users. Almost 3 months later we are still working through export issues, minor setup issues, adequate time for system admins to get comfortable with the system.
Aaron Ward | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 6 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins | TrustRadius Reviewer

Alternatives Considered

UKG Ready (formerly Kronos Workforce Ready)

Kronos definitely beats out the competition in terms of user-friendly features and simple "it works" functionality. We tried using several other payroll suites including Paychex and found they were lacking in a number of areas especially in terms of user interface. Our employees literally groan when they remember using these older systems, they absolutely love Kronos in comparison.
Clinton Verley | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow seems to be able to scale as large as you would like it to and outpaces the competition as far as ease of licenses and growth. While it is clunky it really allows you to drill down to the smallest workflow or permissions to really allow the system to build around your environment. Other products seem to want to push you towards templates or more of the "wizard" style set up.
Jesse Bickel, MS - PMP | TrustRadius Reviewer

Scalability

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 9.0
Based on 2 answers
Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
Aaron Ward | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes | TrustRadius Reviewer

Return on Investment

UKG Ready (formerly Kronos Workforce Ready)

  • Overtime for Salary Non-Exempt members is easier to track. They no longer have to fill out a time card on a piece of paper where things can be mis-interpreted or transposed.
  • Salaried members as well as non-exempt members are using it 100% and we receive reminders from payroll to submit our time sheets after reviewing them making the entire approval process paperless! We are finally using a system that we can easily run reports from and utilize the outputs for files to upload which means less manual errors.
  • We are no longer paying our managers to review a paper time sheet then compare it to their notifications on their calendar then walk it to the administrative assistant so they can double check compared to the group calendar then they manually walked it up to the third floor for processing. This helped relieve manual tasks for all members and definitely allowed to increase staff productivity.
  • We are using this system to report and approve FMLA and STD and record it properly allowing the medical center on site to systematically track timing and make sure appropriate paperwork is filled out in a timely manner.
  • Payroll had to make some changes but they adapted quickly, they were trained and we are working with the system admin as a team partnering with Kronos and Global Information Services. They have their reports immediately, no waiting for sales areas to report their hours, etc.
Dawn Solomon | TrustRadius Reviewer

ServiceNow IT Service Management

  • ServiceNow has positively impacted ROI as it has improved the efficiency of request handling.
  • It has had the positive impact of allowing our organization to standardize on one ticketing tool eliminating a number of others.
  • A negative impact on ROI has been the licensing cost of ServiceNow. Being the premier ticket management system, it definitely has the price tag to match.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

UKG Ready (formerly Kronos Workforce Ready)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

ServiceNow IT Service Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

UKG Ready (formerly Kronos Workforce Ready)
8.0
ServiceNow IT Service Management
8.3

Likelihood to Renew

UKG Ready (formerly Kronos Workforce Ready)
9.0
ServiceNow IT Service Management
10.0

Usability

UKG Ready (formerly Kronos Workforce Ready)
7.0
ServiceNow IT Service Management
10.0

Reliability and Availability

UKG Ready (formerly Kronos Workforce Ready)
9.0
ServiceNow IT Service Management
10.0

Performance

UKG Ready (formerly Kronos Workforce Ready)
8.5
ServiceNow IT Service Management
9.0

Support Rating

UKG Ready (formerly Kronos Workforce Ready)
7.5
ServiceNow IT Service Management
8.3

In-Person Training

UKG Ready (formerly Kronos Workforce Ready)
5.6
ServiceNow IT Service Management

Online Training

UKG Ready (formerly Kronos Workforce Ready)
8.0
ServiceNow IT Service Management
1.0

Implementation Rating

UKG Ready (formerly Kronos Workforce Ready)
7.0
ServiceNow IT Service Management
10.0

Scalability

UKG Ready (formerly Kronos Workforce Ready)
9.0
ServiceNow IT Service Management
10.0

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