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34 Ratings
1 Ratings
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Score 7 out of 100

When I Work

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34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

UKG Dimensions (formerly Kronos Workforce Dimensions)

Well Suited:Kronos Dimensions are well suited for organizations where time is tracked for hourly employees. To calculate overtime for Salary Non-Exempt employees, and to track the hours for temps.Approvals can be made through email for the timecardsComplex overtime rules can be handled through payrolls conceptLess Suited: A very low workforce who punch hours, since the timeclocks can be expensive.
Lavanya Reddy | TrustRadius Reviewer

When I Work

When I Work has been extremely helpful in coordinating schedules between 8 different locations. It allows you to see each employee's schedule so you save time by seeing who is actually working and who is off that could potentially fill an opening. The group chat allows us to alert everyone at once when we have specials, encounter an issue with our POS system, etc. This saves an immense amount of time for our upper management and store managers.
Jayelynn Willman | TrustRadius Reviewer

Pros

UKG Dimensions (formerly Kronos Workforce Dimensions)

  • Dataviews and Reports
  • Function and Display Access Profiles
Lavanya Reddy | TrustRadius Reviewer

When I Work

  • When I Work allowed me to color-code each employee's schedule.
  • When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.
Anonymous | TrustRadius Reviewer

Cons

UKG Dimensions (formerly Kronos Workforce Dimensions)

  • The training sessions provided in KMap should have more content to understand the concepts.
  • The Interface outputs summary section can be improved to allow a printable format.
Lavanya Reddy | TrustRadius Reviewer

When I Work

  • Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.
  • Understanding their charges is a pain. I still don't know what I am paying for.
  • If you are being overcharged, they don't care; they keep you on billing for something in a group.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

UKG Dimensions (formerly Kronos Workforce Dimensions)

No score
No answers yet
No answers on this topic

When I Work

When I Work 10.0
Based on 1 answer
It's a powerful tool for employee management and intuitive to use.
AK Cyrway | TrustRadius Reviewer

Usability

UKG Dimensions (formerly Kronos Workforce Dimensions)

No score
No answers yet
No answers on this topic

When I Work

When I Work 9.0
Based on 1 answer
While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
AK Cyrway | TrustRadius Reviewer

Support Rating

UKG Dimensions (formerly Kronos Workforce Dimensions)

UKG Dimensions (formerly Kronos Workforce Dimensions) 7.0
Based on 2 answers
  • Kronos Workforce Dimensions a new product, and it has a lot of scope for improvement, with future releases. One of the best tools to perform time tracking.
  • Their support team is very knowledgeable, and their SLA's are pretty tight. Any query raised would be addressed in a few hours.
  • Timeclock configuration can be complicated; however, their support team knows the processes and guidelines.
Lavanya Reddy | TrustRadius Reviewer

When I Work

When I Work 8.7
Based on 19 answers
Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.
Anonymous | TrustRadius Reviewer

Implementation Rating

UKG Dimensions (formerly Kronos Workforce Dimensions)

No score
No answers yet
No answers on this topic

When I Work

When I Work 8.0
Based on 1 answer
Make certain your team knows how to turn off alerts and utilise the system.
AK Cyrway | TrustRadius Reviewer

Alternatives Considered

UKG Dimensions (formerly Kronos Workforce Dimensions)

Kronos Workforce Dimensions is a very robust time tracking tool, which provides much flexibility for configuring the timecard and various rules to pay overtime. Kronos Workforce Dimensions also has their own timecards, which would automatically integrate with dimensions. Thus additional integration costs for other clocks are not required. Their support system is incredible, and they provide the bulk of training on their knowledge map.
Lavanya Reddy | TrustRadius Reviewer

When I Work

When I Work is the first program like this that I have used. I searched online and reviews were good, the price was good and ultimately we decided to give it a try. Prior to this I was manually scheduling and calculating everything. When I Work is simple to use and a great value for the tools it offers!
Amy Morgeson | TrustRadius Reviewer

Return on Investment

UKG Dimensions (formerly Kronos Workforce Dimensions)

  • No Java required for WFD as its cloud based.
  • Since its SAAS, all the latest patches would be automatically applied.
Lavanya Reddy | TrustRadius Reviewer

When I Work

  • No missed shifts: shifts that were listed and assigned in When I Work had a 100% attendance rate.
  • Saves time: rather than trying to track down where someone is or who is working a specific shift I just consult my When I Work scheduler dashboard and can find the answers to scheduling questions without having to go on a wild goose chase.
Anonymous | TrustRadius Reviewer

Screenshots

When I Work

Pricing Details

UKG Dimensions (formerly Kronos Workforce Dimensions)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

When I Work

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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