What users are saying about
2 Ratings
Top Rated
142 Ratings
2 Ratings
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Score 1.2 out of 100
Top Rated
142 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

KUKU.io

If you would like a reliable scheduling tool, KUKU.io is not the one to use. If you like to share lots of industry news, secondary content, or content from your website/blog, be aware that KUKU.io will corrupt the preview headline. You would be far better off using another scheduling tool. I have now changed to a free tool and it has all the same capabilities without this corruption issue. I also used paid ones which are equally good.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Publishing

KUKU.io
4.2
Sprinklr Modern Engagement
7.2
Content planning and scheduling
KUKU.io
1.2
Sprinklr Modern Engagement
8.3
Workflow management
KUKU.io
7.3
Sprinklr Modern Engagement
6.9
Audience targeting
KUKU.io
Sprinklr Modern Engagement
6.8
Content optimization
KUKU.io
Sprinklr Modern Engagement
6.8

Channel coverage/integration

KUKU.io
2.4
Sprinklr Modern Engagement
7.5
Twitter
KUKU.io
1.2
Sprinklr Modern Engagement
8.5
Facebook
KUKU.io
1.0
Sprinklr Modern Engagement
8.4
LinkedIn
KUKU.io
1.2
Sprinklr Modern Engagement
7.7
Google+
KUKU.io
9.1
Sprinklr Modern Engagement
7.5
Instagram
KUKU.io
1.2
Sprinklr Modern Engagement
6.4
Pinterest
KUKU.io
1.0
Sprinklr Modern Engagement
7.4
YouTube
KUKU.io
Sprinklr Modern Engagement
7.0

Reporting/analytics

KUKU.io
1.0
Sprinklr Modern Engagement
8.4
Campaign success analytics
KUKU.io
1.0
Sprinklr Modern Engagement
8.6
Real-time tracking
KUKU.io
Sprinklr Modern Engagement
8.4
Competitor analysis
KUKU.io
Sprinklr Modern Engagement
8.2

Account management

KUKU.io
1.0
Sprinklr Modern Engagement
7.0
Mobile access
KUKU.io
1.0
Sprinklr Modern Engagement
6.5
Role-based user permissions & privileges
KUKU.io
Sprinklr Modern Engagement
7.4

Listening/monitoring

KUKU.io
Sprinklr Modern Engagement
7.5
Boolean keyword searches
KUKU.io
Sprinklr Modern Engagement
7.6
Filtering out noise/spam
KUKU.io
Sprinklr Modern Engagement
7.3
Sentiment analysis
KUKU.io
Sprinklr Modern Engagement
6.8
Broad channel coverage
KUKU.io
Sprinklr Modern Engagement
8.2

Engagement

KUKU.io
Sprinklr Modern Engagement
7.5
Automated routing and prioritization
KUKU.io
Sprinklr Modern Engagement
8.0
Customer interaction histories
KUKU.io
Sprinklr Modern Engagement
7.3
Bulk actions
KUKU.io
Sprinklr Modern Engagement
7.2

Marketing

KUKU.io
Sprinklr Modern Engagement
7.2
Lead generation
KUKU.io
Sprinklr Modern Engagement
6.3
Content marketing
KUKU.io
Sprinklr Modern Engagement
8.1
Paid media management
KUKU.io
Sprinklr Modern Engagement
6.6
Campaigns and promotions
KUKU.io
Sprinklr Modern Engagement
7.9

Pros

KUKU.io

  • It is easy to use and setup.
  • Nice and clean UI
  • Great support if you need help or if you have any kind of feedback.
Tom Schlander | TrustRadius Reviewer

Sprinklr Modern Engagement

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Cons

KUKU.io

  • io corrupts headlines of articles you reshare. When you schedule a post with a URL in it, the Title of the blog post that is displayed below the picture/preview gets corrupted. So if you add any text in with the URL, that will replace the headline. I have noticed this on both LinkedIn and Twitter.
  • Very poor support team. I have found that the support team at KUKU.io are extremely rude, unwilling to help you and take a long time to reply. On some occasions I have had to message them three times in the chatbot for them to even reply. None of these times has the issue been resolved. When I reported to them that KUKU.io was corrupting headlines, at first they refused to take responsibility. Finally, they admitted it was the platforms fault but said they were not doing anything at that time to fix it.
  • Analytics are poor. The analytics suite in KUKU.io does not give you anything analytics for LinkedIn. The ones it provides for Twitter you can get directly from Twitter. So no value is added there.
  • You cannot tag LinkedIn accounts. I use HubSpot to schedule social media posts which allows you to tag companies at least. KUKU.io cannot.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

KUKU.io

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

KUKU.io

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

KUKU.io

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

KUKU.io

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

KUKU.io

KUKU.io 1.0
Based on 1 answer
The support team are extremely rude and often unresponsive. All of the issues I have reported to Kuku has been responded to with "we are not looking to resolve this issue at this time."On a few occasions, they have tried to deny the issue lies with them, before evidence has been provided. Then, they have refused to fix the issue.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 6.5
Based on 42 answers
Most bugs or fixes are completed in a timely manner as long as you submit an official ticket to Sprinklr Support. I think some fo the feature requests, which take longer to implement, are not high on the list right now, such as better integration with Instagram Stories for publishing and reporting.
Anonymous | TrustRadius Reviewer

In-Person Training

KUKU.io

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

KUKU.io

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

KUKU.io

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

KUKU.io

I think Buffer is a great service, but I like the simplicity of KUKU.io and the engagement of the people working at KUKU.io
Tom Schlander | TrustRadius Reviewer

Sprinklr Modern Engagement

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Scalability

KUKU.io

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

KUKU.io

  • Since I am using KUKU.io it saved me a ton of time I am able to spend on other things.
Tom Schlander | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

KUKU.io

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$7*

* per 5 accounts and 500 posts

KUKU.io Editions & Modules

Edition
White label solutions$4001
  1. per 200+ user accounts
Additional Pricing Details

Sprinklr Modern Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Engagement Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

KUKU.io
1.2
Sprinklr Modern Engagement
7.5

Likelihood to Renew

KUKU.io
Sprinklr Modern Engagement
8.5

Usability

KUKU.io
Sprinklr Modern Engagement
8.0

Reliability and Availability

KUKU.io
Sprinklr Modern Engagement
9.1

Performance

KUKU.io
Sprinklr Modern Engagement
8.2

Support Rating

KUKU.io
1.0
Sprinklr Modern Engagement
6.5

In-Person Training

KUKU.io
Sprinklr Modern Engagement
7.0

Online Training

KUKU.io
Sprinklr Modern Engagement
8.4

Implementation Rating

KUKU.io
Sprinklr Modern Engagement
9.0

Scalability

KUKU.io
Sprinklr Modern Engagement
8.2

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