What users are saying about
33 Ratings
50 Ratings
33 Ratings
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Score 8.6 out of 100
50 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Lansweeper

Lansweeper I believe is well suited for any environment - its low cost and small footprint make it an easy addition to any organization, big or small, that is looking for an asset inventory solution that can either replace or supplement existing asset management systems. It may not be well suited for situations where a lot of customization is necessary, such as pulling in custom fields or details from equipment that don't reside in a registry.
Brandon Patton | TrustRadius Reviewer

Zoho Desk

Zoho Desk is excellent if you have other software to support billing. It is terrific for internal work and harder if you have projects. If you’re looking for a basic ticketing system without diving deeper like other robust ticketing systems, then Zoho Desk is right for you. There isn’t a huge learning curve with Zoho Desk, either.
Leonard Johnson | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

Lansweeper
9.2
Zoho Desk
Software and hardware inventory tracking
Lansweeper
9.4
Zoho Desk
License management
Lansweeper
8.9
Zoho Desk
Asset relationship management
Lansweeper
9.3
Zoho Desk

Incident and problem management

Lansweeper
Zoho Desk
10.0
Organize and prioritize service tickets
Lansweeper
Zoho Desk
10.0
Expert directory
Lansweeper
Zoho Desk
10.0
Subscription-based notifications
Lansweeper
Zoho Desk
10.0
ITSM collaboration and documentation
Lansweeper
Zoho Desk
10.0
Ticket creation and submission
Lansweeper
Zoho Desk
10.0
Ticket response
Lansweeper
Zoho Desk
10.0

Self Help Community

Lansweeper
Zoho Desk
10.0
External knowledge base
Lansweeper
Zoho Desk
10.0
Internal knowledge base
Lansweeper
Zoho Desk
10.0

Multi-Channel Help

Lansweeper
Zoho Desk
10.0
Customer portal
Lansweeper
Zoho Desk
10.0
Email support
Lansweeper
Zoho Desk
10.0
Help Desk CRM integration
Lansweeper
Zoho Desk
10.0

Pros

Lansweeper

  • Inventory - LANSweeper scans the network for devices - anything with an SNMP trap or using AD or local credentials. We can get an in-depth look at devices.
  • Reporting - LANSweeper can generate just about any report you can imagine. We can check RAM in groups and determine where upgrades are needed. We can find local printers (which aren't allowed on our network) and address that issue with the user. We can check CPU type to help determine end of life without our network.
  • Printers - It's nice to have a quick look at printer statuses. Toner levels, out of paper, and service errors are all reported via LANSweeper.
Michael Metalios | TrustRadius Reviewer

Zoho Desk

  • Give a basic ticketing platform to resolve queries received through the platform, email, or embedded forms.
  • User-friendly dashboard, which shows all the tickets' statuses.
  • We can embed support form in our websites to get queries.
  • Zoho Desk also supports a basic knowledge-base, which helps us to create FAQs.
  • Connecting with a social network like Facebook.
Anonymous | TrustRadius Reviewer

Cons

Lansweeper

  • Can only scan what it sees. Doesn't show every item on the machine. Patches are also absent.
  • Software Recognition is OK with Microsoft. It is dire within our network of multiple products. Recognition is at about 35% with constant manual work needed to baseline for each manufacturer in each network
  • Datacenter compliance is a manual project. We used Excel extensively.
  • License optimization is limited to installations v surplus licenses. We need to know who's using what and how.
Anonymous | TrustRadius Reviewer

Zoho Desk

  • Integration with email is not the smoothest
  • Escalation rules take into account weekends but not holidays
  • Reports can be a bit confusing
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Lansweeper

Lansweeper 10.0
Based on 1 answer
The price to function scale is so far towards function it would be stupid to get rid of it
Mike Hempel | TrustRadius Reviewer

Zoho Desk

No score
No answers yet
No answers on this topic

Support Rating

Lansweeper

Lansweeper 9.8
Based on 5 answers
Lots of info online there are tons of SQL Reports you can copy from the web as Lansweeper and users post many of them. They also send out alerts that pop up on Lansweeper, letting you know of an update that you need for certain software and provide an SQL report so you can scan your system to see what PCs need this update.
Mike Bursack | TrustRadius Reviewer

Zoho Desk

No score
No answers yet
No answers on this topic

Alternatives Considered

Lansweeper

Though Lansweeper isn't designed as a live network management tool, it's intended as a static Networked Asset Inventory Manager. It does share many functions with other applications, and the reporting tool in Lansweeper is much easier to use and to customize (create your own SQL queries to extract information) as well.
Anonymous | TrustRadius Reviewer

Zoho Desk

Zoho Desk comes at a better price, and it offers integration with other Zoho applications so you can keep your information in a single place. Their support is good and will guide you through many things. Also their API is similar to other Zoho platforms, so employees can already be familiar with the technology
Their mobile app lets you work from any place and be informed about organization's tasks and communications.
Miguel Useche | TrustRadius Reviewer

Return on Investment

Lansweeper

  • We actually saved a decent amount of money by switching to Lansweeper.
  • The way we have Lansweeper currently setup is on a local machine but if that machine goes offline, we have no access to it. Easy to remedy but just something to note.
Matthew James | TrustRadius Reviewer

Zoho Desk

  • Lost customer messages; need to exchange with the customer by a different way.
  • Migration from our previous tool was never achieved, losing some bits of information.
Julien Bras | TrustRadius Reviewer

Screenshots

Lansweeper

Pricing Details

Lansweeper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lansweeper Editions & Modules

Additional Pricing Details

Zoho Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoho Desk Editions & Modules

Edition
Free$0
Professional$122
Enterprise$252
  1. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Lansweeper
9.0
Zoho Desk
7.1

Likelihood to Renew

Lansweeper
10.0
Zoho Desk

Support Rating

Lansweeper
9.8
Zoho Desk

Add comparison