What users are saying about
64 Ratings
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Score 8.6 out of 100
3 Ratings
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Score 5.7 out of 100

Likelihood to Recommend

Laserfiche

Laserfiche is perfect for businesses that need a place to appropriately store their documents digitally and want an environment to grow from. Adding Laserfiche Forms helps grow a business' ability to process their work and reach their customers easier. Laserfiche could be used for all sizes of businesses but may not be as worth it for very small businesses.
Angela Jordan | TrustRadius Reviewer

Oracle Process Cloud

Oracle Process Cloud is suited for medium-sized companies and up who want to create applications that can automate tasks without the need of recruiting more software developers. With a couple hours of training, any member of the organization's business team will be well-equipped with all of the knowledge that is needed to use Oracle Process Cloud effectively. If your IT team is large and able to take upon the task of making the given application, then something like Oracle BPM is a better solution.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

Laserfiche
8.8
Oracle Process Cloud
Content capture & imaging
Laserfiche
9.3
Oracle Process Cloud
File sync, storage & archiving
Laserfiche
9.4
Oracle Process Cloud
Document management
Laserfiche
9.5
Oracle Process Cloud
Records management
Laserfiche
9.4
Oracle Process Cloud
Content search & retrieval
Laserfiche
8.8
Oracle Process Cloud
Enterprise content collaboration
Laserfiche
8.2
Oracle Process Cloud
Content publishing & creation
Laserfiche
8.5
Oracle Process Cloud
Security, risk management & information governance
Laserfiche
9.1
Oracle Process Cloud
Contract lifecycle management
Laserfiche
8.1
Oracle Process Cloud
Automated workflows
Laserfiche
9.1
Oracle Process Cloud
Mobile support
Laserfiche
8.2
Oracle Process Cloud
Integration
Laserfiche
8.2
Oracle Process Cloud

Pros

Laserfiche

  • Electronic content management- it provides backup, versioning, access controls, retention policies, powerful search, metadata, and routing. It provides several facilities for importing scanning documents including OCR.
  • Business Process Automation via workflow. Built on Microsoft WWF technology, Laserfiche provides a developer studio (designer) for rapid, visual development. It contains dozens of pre-built objects to accomplish numerous tasks, including document routing, rules, and web API integrations.
  • Electronic Forms- an easy to use interface for creating input forms which can be routed, saved to the repository, and integrated into a workflow.
  • Robotic Process Automation- Laserfiche has put an emphasis on developing their RPA solution to be a serious player in this space. Their RPA bots can be easily integrated into business process automation (BPAs).
Anonymous | TrustRadius Reviewer

Oracle Process Cloud

  • Because it is basically all in one platform, it makes managing it easy.
Krishnakumar Podagatlapalli | TrustRadius Reviewer

Cons

Laserfiche

  • Quick Fields, the tool for automatically importing and processing scans by Zone OCR, is primitive and out of date. The user interface is terrible, and the program can behave in unexpected ways. The OCR module from Nuance has a high error rate.
  • Security and access rights are finely grained, and quite powerful, but there isn't a way to get a report of access rights and where they've been set. If a document repository is very large, and was not properly planned out and documented, untangling user rights issues can be a real mess.
  • Most of the modules are intuitive and easy to use. This is a double-edged sword. Forms and workflows are quick and easy to create, but it's possible for a non-programmer to create a workflow or forms process with hundreds of copy-pastes of the same activities where someone with some practical programming experience will create a loop of a dozen activities.
Glen Murie | TrustRadius Reviewer

Oracle Process Cloud

  • No Support for Migrating Oracle BPM Apps. Oracle BPM applications cannot be ported over to Oracle Process Cloud.
  • Customer Support isn't the best. There were many instances where the support team couldn't fully understand the problems we were experiencing.
  • Absence of Case Management and Advanced Analytics. Due to Oracle Process Cloud needing less coding knowledge, many of the advanced features are not able to be configured.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Laserfiche

Laserfiche 8.6
Based on 16 answers
We plan on renewing Laserfiche for the coming year but also have been considering a scanning and document management solution that can be purchased from our new accounting system company, we are implementing the accounting system this year. It will be a couple years before we make a decision to stay with Laserfiche or change.
Judy Nie | TrustRadius Reviewer

Oracle Process Cloud

No score
No answers yet
No answers on this topic

Usability

Laserfiche

Laserfiche 10.0
Based on 6 answers
It has an intuitive design that feels very natural to any user that has ever used Outlook or Windows Explorer. There are multiple ways to perform every action in order to help users with various software experiences find the shortcuts and actions they seek quickly and effectively.
Ramsey Oklah | TrustRadius Reviewer

Oracle Process Cloud

No score
No answers yet
No answers on this topic

Reliability and Availability

Laserfiche

Laserfiche 10.0
Based on 2 answers
I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.
Tim Nolan | TrustRadius Reviewer

Oracle Process Cloud

No score
No answers yet
No answers on this topic

Performance

Laserfiche

Laserfiche 9.0
Based on 1 answer
Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.
Anonymous | TrustRadius Reviewer

Oracle Process Cloud

No score
No answers yet
No answers on this topic

Support Rating

Laserfiche

Laserfiche 9.4
Based on 9 answers
I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.
Alexa Siebert | TrustRadius Reviewer

Oracle Process Cloud

No score
No answers yet
No answers on this topic

Online Training

Laserfiche

Laserfiche 10.0
Based on 1 answer
Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit.Courseware is well written and presented in an easy to follow and understand format.
Sheree Montgomery | TrustRadius Reviewer

Oracle Process Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

Laserfiche

Laserfiche is the leader in the ECM industry, and I believe will stand toe to toe with any competitor on the market. Not only is it on of the most advanced systems for an enterprise wide solution, but the cost is also very competitive. I also do not believe there is any competitor with an integrated forms module.
Mark Ellickson | TrustRadius Reviewer

Oracle Process Cloud

I haven't used any products like Oracle Process Cloud in the past, but our organization is planning to test out UIPath RPA and see how it compares with Oracle Process Cloud in the near future.
Anonymous | TrustRadius Reviewer

Return on Investment

Laserfiche

  • Better customer service- if it's in laserfiche you can reproduce a document immediately.
  • Better use of office space as my old fashioned file cabinets that used to take up wall space have decreased in size as I use my Laserfiche filing system instead. Only when necessary is a 'hard copy' kept in a file cabinet such as legal documents, original certificates, permits, etc.
  • Employee empowerment- staff can research a particular subject by reviewing the files in laserfiche. Reading/skimming several pages is easier and you don't clutter your desk with old, dusty manila folders!
Sheila Cruz | TrustRadius Reviewer

Oracle Process Cloud

  • Oracle Process Cloud has all the features and is the best in the current industry, except that Oracle licensing is very expensive.
  • Oracle Process Cloud has proved that PaaS offers many advantages regarding implementation, reliability, scalability, and security. The best feature is functionality and data support.
Krishnakumar Podagatlapalli | TrustRadius Reviewer

Screenshots

Pricing Details

Laserfiche

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Process Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Laserfiche
8.6
Oracle Process Cloud
6.4

Likelihood to Renew

Laserfiche
8.6
Oracle Process Cloud

Usability

Laserfiche
10.0
Oracle Process Cloud

Reliability and Availability

Laserfiche
10.0
Oracle Process Cloud

Performance

Laserfiche
9.0
Oracle Process Cloud

Support Rating

Laserfiche
9.4
Oracle Process Cloud

Online Training

Laserfiche
10.0
Oracle Process Cloud

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