What users are saying about
64 Ratings
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Score 8.6 out of 100
15 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Laserfiche

Laserfiche is perfect for businesses that need a place to appropriately store their documents digitally and want an environment to grow from. Adding Laserfiche Forms helps grow a business' ability to process their work and reach their customers easier. Laserfiche could be used for all sizes of businesses but may not be as worth it for very small businesses.
Angela Jordan | TrustRadius Reviewer

Sprinklr Modern Marketing

Sprinklr Modern Marketing is a great tool to gauge the competitive landscape on certain topics that your company may want to be known for. It is also great at indicating the share of voice % based on the amount of mentions in the social landscape. Linkedin API has many limitations though which is our most important social platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

Laserfiche
8.8
Sprinklr Modern Marketing
Content capture & imaging
Laserfiche
9.3
Sprinklr Modern Marketing
File sync, storage & archiving
Laserfiche
9.4
Sprinklr Modern Marketing
Document management
Laserfiche
9.5
Sprinklr Modern Marketing
Records management
Laserfiche
9.4
Sprinklr Modern Marketing
Content search & retrieval
Laserfiche
8.8
Sprinklr Modern Marketing
Enterprise content collaboration
Laserfiche
8.2
Sprinklr Modern Marketing
Content publishing & creation
Laserfiche
8.5
Sprinklr Modern Marketing
Security, risk management & information governance
Laserfiche
9.1
Sprinklr Modern Marketing
Contract lifecycle management
Laserfiche
8.1
Sprinklr Modern Marketing
Automated workflows
Laserfiche
9.1
Sprinklr Modern Marketing
Mobile support
Laserfiche
8.2
Sprinklr Modern Marketing
Integration
Laserfiche
8.2
Sprinklr Modern Marketing

Content Creation

Laserfiche
Sprinklr Modern Marketing
7.8
Ideation
Laserfiche
Sprinklr Modern Marketing
7.8
Approval workflows
Laserfiche
Sprinklr Modern Marketing
6.8
Content collaboration
Laserfiche
Sprinklr Modern Marketing
8.7
Content calendar
Laserfiche
Sprinklr Modern Marketing
8.2
Network for content licensing/production
Laserfiche
Sprinklr Modern Marketing
7.3

Content Publishing

Laserfiche
Sprinklr Modern Marketing
6.4
Content hub
Laserfiche
Sprinklr Modern Marketing
9.3
Forms / Gated content
Laserfiche
Sprinklr Modern Marketing
5.5
Embedded CTAs
Laserfiche
Sprinklr Modern Marketing
1.8
Content distribution
Laserfiche
Sprinklr Modern Marketing
7.8
Content promotion
Laserfiche
Sprinklr Modern Marketing
6.5
Content automation
Laserfiche
Sprinklr Modern Marketing
7.5

Content Reporting & Analytics

Laserfiche
Sprinklr Modern Marketing
8.1
Audience profiling and targeting
Laserfiche
Sprinklr Modern Marketing
8.3
Closed-loop tracking and reporting
Laserfiche
Sprinklr Modern Marketing
8.3
Content performance analytics
Laserfiche
Sprinklr Modern Marketing
8.5
Campaign optimization dashboard
Laserfiche
Sprinklr Modern Marketing
7.9
Competitive analytics
Laserfiche
Sprinklr Modern Marketing
7.6

Pros

Laserfiche

  • Electronic content management- it provides backup, versioning, access controls, retention policies, powerful search, metadata, and routing. It provides several facilities for importing scanning documents including OCR.
  • Business Process Automation via workflow. Built on Microsoft WWF technology, Laserfiche provides a developer studio (designer) for rapid, visual development. It contains dozens of pre-built objects to accomplish numerous tasks, including document routing, rules, and web API integrations.
  • Electronic Forms- an easy to use interface for creating input forms which can be routed, saved to the repository, and integrated into a workflow.
  • Robotic Process Automation- Laserfiche has put an emphasis on developing their RPA solution to be a serious player in this space. Their RPA bots can be easily integrated into business process automation (BPAs).
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing

  • Allows you to share and suggest pieces of content to other entities within the organization.
  • Has great reporting with lots of filters to drill down to the information you need.
  • It's easy to schedule posts and see them within the planner so you know you have your week or month covered. It's also easy to move things around if you need to reschedule something to a later date.
Corey Walker | TrustRadius Reviewer

Cons

Laserfiche

  • Quick Fields, the tool for automatically importing and processing scans by Zone OCR, is primitive and out of date. The user interface is terrible, and the program can behave in unexpected ways. The OCR module from Nuance has a high error rate.
  • Security and access rights are finely grained, and quite powerful, but there isn't a way to get a report of access rights and where they've been set. If a document repository is very large, and was not properly planned out and documented, untangling user rights issues can be a real mess.
  • Most of the modules are intuitive and easy to use. This is a double-edged sword. Forms and workflows are quick and easy to create, but it's possible for a non-programmer to create a workflow or forms process with hundreds of copy-pastes of the same activities where someone with some practical programming experience will create a loop of a dozen activities.
Glen Murie | TrustRadius Reviewer

Sprinklr Modern Marketing

  • Slow UI/UX. Tends to hang and takes a while to load.
  • Social listening capabilities are extremely lacking.
  • Customization of dashboards is not user-friendly and requires a certain technical understanding of how Sprinklr is set up, and how it's logic flows.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Laserfiche

Laserfiche 8.6
Based on 16 answers
We plan on renewing Laserfiche for the coming year but also have been considering a scanning and document management solution that can be purchased from our new accounting system company, we are implementing the accounting system this year. It will be a couple years before we make a decision to stay with Laserfiche or change.
Judy Nie | TrustRadius Reviewer

Sprinklr Modern Marketing

No score
No answers yet
No answers on this topic

Usability

Laserfiche

Laserfiche 10.0
Based on 6 answers
It has an intuitive design that feels very natural to any user that has ever used Outlook or Windows Explorer. There are multiple ways to perform every action in order to help users with various software experiences find the shortcuts and actions they seek quickly and effectively.
Ramsey Oklah | TrustRadius Reviewer

Sprinklr Modern Marketing

No score
No answers yet
No answers on this topic

Reliability and Availability

Laserfiche

Laserfiche 10.0
Based on 2 answers
I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.
Tim Nolan | TrustRadius Reviewer

Sprinklr Modern Marketing

No score
No answers yet
No answers on this topic

Performance

Laserfiche

Laserfiche 9.0
Based on 1 answer
Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing

No score
No answers yet
No answers on this topic

Support Rating

Laserfiche

Laserfiche 9.4
Based on 9 answers
I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.
Alexa Siebert | TrustRadius Reviewer

Sprinklr Modern Marketing

Sprinklr Modern Marketing 6.7
Based on 10 answers
At MGM Resorts International, we have roles dedicated to the enterprise-wide management of Sprinklr, therefore, I have never personally reached out to Sprinklr Marketing support. Our department was required to use Sprinklr University, and I found it useful, but the courses are too long and it could be more interactive to keep students interested
Marena Bitz | TrustRadius Reviewer

Online Training

Laserfiche

Laserfiche 10.0
Based on 1 answer
Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit.Courseware is well written and presented in an easy to follow and understand format.
Sheree Montgomery | TrustRadius Reviewer

Sprinklr Modern Marketing

No score
No answers yet
No answers on this topic

Alternatives Considered

Laserfiche

Laserfiche is the leader in the ECM industry, and I believe will stand toe to toe with any competitor on the market. Not only is it on of the most advanced systems for an enterprise wide solution, but the cost is also very competitive. I also do not believe there is any competitor with an integrated forms module.
Mark Ellickson | TrustRadius Reviewer

Sprinklr Modern Marketing

I used Social Bakers in the past, but at this moment we use Sprinklr, and I like the platform.
Alejandro Mac Swiney | TrustRadius Reviewer

Return on Investment

Laserfiche

  • Better customer service- if it's in laserfiche you can reproduce a document immediately.
  • Better use of office space as my old fashioned file cabinets that used to take up wall space have decreased in size as I use my Laserfiche filing system instead. Only when necessary is a 'hard copy' kept in a file cabinet such as legal documents, original certificates, permits, etc.
  • Employee empowerment- staff can research a particular subject by reviewing the files in laserfiche. Reading/skimming several pages is easier and you don't clutter your desk with old, dusty manila folders!
Sheila Cruz | TrustRadius Reviewer

Sprinklr Modern Marketing

  • Our share of voice was able to increase on certain topics
  • We were able to build a more effective strategy around content
  • Gaining more followers
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Laserfiche

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Marketing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Laserfiche
8.6
Sprinklr Modern Marketing
7.3

Likelihood to Renew

Laserfiche
8.6
Sprinklr Modern Marketing

Usability

Laserfiche
10.0
Sprinklr Modern Marketing

Reliability and Availability

Laserfiche
10.0
Sprinklr Modern Marketing

Performance

Laserfiche
9.0
Sprinklr Modern Marketing

Support Rating

Laserfiche
9.4
Sprinklr Modern Marketing
6.7

Online Training

Laserfiche
10.0
Sprinklr Modern Marketing

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