Latitude by Genesys vs. MineralTree

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Latitude by Genesys
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
Latitude by Genesys® is a standalone product that provides an integrated solution to fully meet customers' requirements of accounts receivables challenges from day one delinquency or negligence through charge-off and debt sale. With your businesses servicing platform bridged with Latitude software, all the necessary information, both current and historic, is available to the agents on a single platform on a single desktop. Latitude also integrates with the Genesys PureCloud®,…
$75
per month
MineralTree
Score 5.5 out of 10
Mid-Size Companies (51-1,000 employees)
MineralTree automates accounts payable and payments by connecting a business' ERP/Accounting Software to their business bank account. Since the October 2021 acquisition it is a Global Payments brand.N/A
Pricing
Latitude by GenesysMineralTree
Editions & Modules
Genesys Cloud CX 1
$75
per month
Genesys Cloud CX 2 Digital
$90
per month
Genesys Cloud CX 2 Digital + Voice
$110
per month
Genesys Cloud CX 3 Digital + WEM
$130
per month
Genesys Cloud CX 3 Digital + WEM + Voice
$150
per month
No answers on this topic
Offerings
Pricing Offerings
Latitude by GenesysMineralTree
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalRequired
Additional DetailsPrices listed are per named user, billed annually. Usage-based pricing may apply.
More Pricing Information
Community Pulse
Latitude by GenesysMineralTree
Top Pros
Top Cons

No answers on this topic

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Latitude by GenesysMineralTree
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Score 8.4 out of 10
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User Ratings
Latitude by GenesysMineralTree
Likelihood to Recommend
8.4
(4 ratings)
7.5
(2 ratings)
Usability
8.2
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Latitude by GenesysMineralTree
Likelihood to Recommend
Genesys
As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.
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Global Payments
If you are looking to save time on recording transactions. This has been a great time saver, all transactions are easily reconciled and they are automatically posted in Netsuite.
Read full review
Pros
Genesys
  • Payments plans management
  • Account analysis reports
  • The system is user friendly
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Global Payments
  • Great Customer Service. Whenever there is an issue they are very responsive in helping with the issue.
  • At the time it was cheaper than Bill.com for most of the same functionality.
  • Integrated with QuickBooks relatively well.
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Cons
Genesys
  • In the past, their support has been slow. This has improved dramatically.
  • They don't take every one of my ideas and pump it into base code IMMEDIATELY!!
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Global Payments
  • We had some improvements that wanted to be made but so far over the 2 years with them they have made the updates we wanted.
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Usability
Genesys
From our perspective, it would be good having a UGC tool integrated with the system.
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Global Payments
No answers on this topic
Support Rating
Genesys
They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.
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Global Payments
No answers on this topic
Alternatives Considered
Genesys
Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.
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Global Payments
It doesn't. Hands down Bill.com is a better platform that over time has only gotten better.
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Return on Investment
Genesys
  • It help us a lot to manage our day to day business.
  • It helps our users to produce invoices and handling payment plans in a very efficient way.
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Global Payments
  • Cost of AP.
  • AmEx integration will allow us to accrue points on our card.
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ScreenShots

Latitude by Genesys Screenshots

Screenshot of Latitude by Genesys - Agent DesktopScreenshot of Latitude by Genesys - WorkflowScreenshot of Latitude by Genesys - Job Manager

MineralTree Screenshots

Screenshot of AP and Payment Automation from MineralTree