Latitude by Genesys vs. Online Check Writer

As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.

Online Check Writer is a great investment for businesses as it can handled expansion as the company grows. It is well suited for companies that want to analyze revenue and expenses so they can see where they can makes changes to their day to day operations. For now I am not able to see what business this is not suitable for.

• Payments plans management
• Account analysis reports
• The system is user friendly

• It has allowed me to have more time to focus on my clients needs.
• It has help to stream line my record keeping and manage my budget.
• It has shorten the transaction timeline for myself and my clients.
• It takes the hassle out of paying bills.
• I can easily use my cellphone to operate my business.

• In the past, their support has been slow. This has improved dramatically.
• They don't take every one of my ideas and pump it into base code IMMEDIATELY!!

• Make the video more condensed.
• Make short videos for each function.
• Make sure to mention the security features to protect your information.
• What is in place if there is a breach in security?

From our perspective, it would be good having a UGC tool integrated with the system.

They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.

Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.

• It help us a lot to manage our day to day business.
• It helps our users to produce invoices and handling payment plans in a very efficient way.

• Online check writer has reduced my fee expenses by $2000 a year.
• I have increased my earnings by 30% in 1st 6 months.
• It has also allowed me to analyze my expenses and be more efficient in my budget.