Latitude by Genesys vs. PairSoft

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Latitude by Genesys
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
Latitude by Genesys® is a standalone product that provides an integrated solution to fully meet customers' requirements of accounts receivables challenges from day one delinquency or negligence through charge-off and debt sale. With your businesses servicing platform bridged with Latitude software, all the necessary information, both current and historic, is available to the agents on a single platform on a single desktop. Latitude also integrates with the Genesys PureCloud®,…
$75
per month
PairSoft
Score 5.5 out of 10
N/A
PairSoft, the company formed from the March 2021 merger of PaperSave and Paramount Workplace, offers their eponymous procure-to-pay platform for the mid-market and enterprise, with close integration to Microsoft Dynamics, Blackbaud, Oracle, SAP, Acumatica, and Sage ERPs.N/A
Pricing
Latitude by GenesysPairSoft
Editions & Modules
Genesys Cloud CX 1
$75
per month
Genesys Cloud CX 2 Digital
$90
per month
Genesys Cloud CX 2 Digital + Voice
$110
per month
Genesys Cloud CX 3 Digital + WEM
$130
per month
Genesys Cloud CX 3 Digital + WEM + Voice
$150
per month
No answers on this topic
Offerings
Pricing Offerings
Latitude by GenesysPairSoft
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrices listed are per named user, billed annually. Usage-based pricing may apply.
More Pricing Information
Community Pulse
Latitude by GenesysPairSoft
Top Pros
Top Cons
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Latitude by GenesysPairSoft
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User Ratings
Latitude by GenesysPairSoft
Likelihood to Recommend
8.4
(4 ratings)
5.0
(2 ratings)
Usability
8.2
(1 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Latitude by GenesysPairSoft
Likelihood to Recommend
Genesys
As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.
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PairSoft (PaperSave + Paramount Workplace)
PaperSave is ideal for any fundraising company. Its ability to import spreadsheets from queries and import documents into constituent records is an invaluable tool for a fundraiser. Though the program sometimes has its hiccups, overall it serves its intended functions quite well.
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Pros
Genesys
  • Payments plans management
  • Account analysis reports
  • The system is user friendly
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PairSoft (PaperSave + Paramount Workplace)
  • Meta data assignment to documents
  • Easy UI
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Cons
Genesys
  • In the past, their support has been slow. This has improved dramatically.
  • They don't take every one of my ideas and pump it into base code IMMEDIATELY!!
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PairSoft (PaperSave + Paramount Workplace)
  • The interface could be updated.
  • The program sometimes will continue to run in the background after Raiser's Edge is closed.
  • Initial use can be a little confusing to learn.
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Usability
Genesys
From our perspective, it would be good having a UGC tool integrated with the system.
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PairSoft (PaperSave + Paramount Workplace)
PaperSave is extremely easy to use and integrate into any fundraising office. If your company is using Blackbaud products, PaperSave will integrate seamlessly with Raiser's Edge and Raiser's Edge NXT. The ability to save documents to records seems like such a simple concept, but because Raiser's Edge doesn't offer this function in its own program, PaperSave is a life saver.
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Performance
Genesys
No answers on this topic
PairSoft (PaperSave + Paramount Workplace)
Similar to what I mentioned earlier in this review, the main pro of PaperSave for my company is its Raiser's Edge integration. The program loads immediately as soon as Raiser's Edge is launched so there's no need to open separate programs. The documents and queries loaded from PaperSave into Raiser's Edge were simple to upload and read.
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Support Rating
Genesys
They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.
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PairSoft (PaperSave + Paramount Workplace)
No answers on this topic
Alternatives Considered
Genesys
Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.
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PairSoft (PaperSave + Paramount Workplace)
PaperSave works well in part due to its database integration functionality. It allows our team to use Raiser's Edge (our main tool as it's our constituent database) without having to constantly switch back and forth between programs. It's simple enough for new staff members to learn as part of their on-boarding process and hasn't caused any major issues for our team.
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Return on Investment
Genesys
  • It help us a lot to manage our day to day business.
  • It helps our users to produce invoices and handling payment plans in a very efficient way.
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PairSoft (PaperSave + Paramount Workplace)
  • Productive transaction documentation.
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ScreenShots

Latitude by Genesys Screenshots

Screenshot of Latitude by Genesys - Agent DesktopScreenshot of Latitude by Genesys - WorkflowScreenshot of Latitude by Genesys - Job Manager