What users are saying about
11 Ratings
3 Ratings
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Score 8.5 out of 100
11 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Latitude by Genesys

In my business, the system fits well. We are a collection agency, and for us, keeping our data in Latitude helps us a lot. We can produce reports, manage our payments plan, produce productivity reports, and know what happens in our operation basically in real-time. Latitude allows our employees to work remotely which is something very important these days.
JOSE ROMAN | TrustRadius Reviewer

PaySimple

We're a marketing agency and it's worked perfectly for our recurring payment retainers (same amount each month).
It would also work well for a company with a set product line up or a company that wants a more traditional "store" setup.
Jasmine Holmes | TrustRadius Reviewer

Pros

Latitude by Genesys

  • The only thing done well, as it relates to Latitude, is the people at the support desk. They are amazing and work well with the tools they have. In my experience with Genesys, this is all that is done well.
Robert Burnside | TrustRadius Reviewer

PaySimple

  • Really good support and service. It's rare that a payment company answers their phone.
  • Really simple UI. It's so easy to understand and use.
  • Nice free add-ons such as the free booking solution and the free online store option.
Anonymous | TrustRadius Reviewer

Cons

Latitude by Genesys

  • Integrating Latitude with Microsoft Office would be good.
  • It would be good if the system allows the user to create more fields. The system does not allow users to create customs fields. Users only are allowed to use the fields that the system has. We use another platform that allows users to create additional fields to put more data in.
JOSE ROMAN | TrustRadius Reviewer

PaySimple

  • The customer management user interface beyond the initial transaction is not the most user-friendly. It is difficult to navigate a change like updating a bank account to a recurring transaction.
  • Additionally, there is currently not a way to merge contacts - so, if you have one client with multiple services that you are charging for, it creates them as a new contact for each one.
Anonymous | TrustRadius Reviewer

Usability

Latitude by Genesys

Latitude by Genesys 8.2
Based on 1 answer
From our perspective, it would be good having a UGC tool integrated with the system.
JOSE ROMAN | TrustRadius Reviewer

PaySimple

No score
No answers yet
No answers on this topic

Support Rating

Latitude by Genesys

Latitude by Genesys 9.1
Based on 1 answer
They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.
JOSE ROMAN | TrustRadius Reviewer

PaySimple

No score
No answers yet
No answers on this topic

Alternatives Considered

Latitude by Genesys

No answers on this topic

PaySimple

PaySimple feels a bit more comprehensive of a solution. The timing of invoice processing feels quicker and the bank level encryption feels more secure.
David Faustina | TrustRadius Reviewer

Return on Investment

Latitude by Genesys

  • It help us a lot to manage our day to day business.
  • It helps our users to produce invoices and handling payment plans in a very efficient way.
JOSE ROMAN | TrustRadius Reviewer

PaySimple

  • It has been positive in that it has made it far easier for us to follow up on and correct billing issues.
  • The emails that go out referencing failed payments, updated payment schedules, refunds, etc... are all automatic and editable.
  • The RSS report feeds make it easy to establish the reports you need each day right in your inbox to follow up on billing related issues.
Brian Del Terzo Credilife® | TrustRadius Reviewer

Screenshots

Pricing Details

Latitude by Genesys

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

PaySimple

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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