Likelihood to Recommend
As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.
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QuickBooks is a great way to manage your business finances and payroll. Even though there a things that are not perfect the software or product is the best I've experienced for small businesses. I highly recommend QuickBooks Online Advanced. It allows small businesses to manage inventory and utilizing the POS system works for many businesses. I don't have a need for the POS but I have heard good things about it.
Read full review Pros Payments plans management Account analysis reports The system is user friendly Read full review QuickBooks Online Advanced has all that is already in Plus, with the popular ability to track by classes. It has a lot of exclusive features. First to mention reporting. QuickBooks Online Advanced performes batch invoice import. QuickBooks Online Advanced allows custom permissions for individuals. A dedicated account team, features for advanced business analytics, accounting employee expenses, other workflow automations and more. Read full review Cons In the past, their support has been slow. This has improved dramatically. They don't take every one of my ideas and pump it into base code IMMEDIATELY!! Read full review Extremely slow data entry rates for all forms: invoices, sales receipts, POs, bills, bill payments, checks, and deposits. If you are heavy into data entry like this, QB desktop will run circles around QB online. Need to refresh browser tabs containing reports, transactions, and reconciliations because they do not automatically update after entering or changing a transaction. This requires you to monitor the app to be sure the information it is giving you is accurate or at least makes sense after you make entries or adjustments. Inadequate tablet/phone app -- very limited functions, especially for a business owner. A quasi-desktop/cloud interface app for QB Online that in the past caused blue screen errors for me, requiring uninstallation. Quality of support varies SIGNIFICANTLY depending on time of year, current onshore or offshore strategy of Intuit, and organization of support delivery. Extremely weak support and willingness to stand by their merchant services, in one case causing a month-long delay to receive payment on a check from a regular customer who banked at the same bank as me. And the CEO's office could not resolve either. Loyalty to customers and advisor networks has consistently decreased. Costs continue to rise, well before our recent inflationary period, roughly doubling in about 5 to 6 years. Will sell your employees' salaries to credit monitoring services without your actively taking steps to prevent. "Anonymizes" your business' performance data to share with other business owners, including your competitors. It is unclear how much is shared and to what depth. You cannot opt out. If you don't know what you are doing, or if your bookkeeper doesn't, you can create one helluva mess. Introductory offers for product set-up and advice (from Intuit directly) are weak. For implementing QBO you really need training from someone who can work directly with you on your books. This is increasingly true as you move up the ladder of product complexity/function. Software look, feel, and feature changes that happen with no real notice of what is coming and its impact on your work flow. Read full review Likelihood to Renew
QuickBooks Online Advanced is not like any other accounting software. With how great the software is now, I would definitely renew QuickBooks Online Advanced
Read full review Usability
From our perspective, it would be good having a UGC tool integrated with the system.
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QuickBooks Online Advanced is great and effective. I use it for almost three months and it definitely does their job
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They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.
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The online training was easy to follow and understand. The online training gave us the specific instructions to follow
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I dont have any
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Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.
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QuickBooks Desktop provides slightly more features and functionality, at the cost of disk space and the lack of cloud access. We chose the Online version of this software as the accounting and finance staff travel frequently and may access information remotely. QuickBooks provides significantly less features and functionality than Oracle NetSuite, but it comes at a fraction of the cost. As a smaller startup, NetSuite is not affordable for us at this time.
Read full review Return on Investment It help us a lot to manage our day to day business. It helps our users to produce invoices and handling payment plans in a very efficient way. Read full review I know where are bank accounts stand all in one place. I know who has paid me, who has yet to pay me, and the amount of invoices outstanding and how much I can expect to earn in a month. Quickbooks keeps me organized in every aspect of the business. Read full review ScreenShots Latitude by Genesys Screenshots