Latitude by Genesys vs. ScaleFactor

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Latitude by Genesys
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
Latitude by Genesys® is a standalone product that provides an integrated solution to fully meet customers' requirements of accounts receivables challenges from day one delinquency or negligence through charge-off and debt sale. With your businesses servicing platform bridged with Latitude software, all the necessary information, both current and historic, is available to the agents on a single platform on a single desktop. Latitude also integrates with the Genesys PureCloud®,…
$75
per month
ScaleFactor
Score 9.5 out of 10
Small Businesses (1-50 employees)
Austin-based ScaleFactor provides their small business accounting automation platform designed to combine software and expert assistance to SMBs and remove concern for financial, tax and accounting challenges.N/A
Pricing
Latitude by GenesysScaleFactor
Editions & Modules
Genesys Cloud CX 1
$75
per month
Genesys Cloud CX 2 Digital
$90
per month
Genesys Cloud CX 2 Digital + Voice
$110
per month
Genesys Cloud CX 3 Digital + WEM
$130
per month
Genesys Cloud CX 3 Digital + WEM + Voice
$150
per month
No answers on this topic
Offerings
Pricing Offerings
Latitude by GenesysScaleFactor
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrices listed are per named user, billed annually. Usage-based pricing may apply.
More Pricing Information
Features
Latitude by GenesysScaleFactor
Security
Comparison of Security features of Product A and Product B
Latitude by Genesys
-
Ratings
ScaleFactor
9.5
4 Ratings
19% above category average
Single sign-on capability00 Ratings9.54 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Latitude by Genesys
-
Ratings
ScaleFactor
9.7
5 Ratings
24% above category average
Dashboards00 Ratings9.55 Ratings
Standard reports00 Ratings9.54 Ratings
Custom reports00 Ratings10.02 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Latitude by Genesys
-
Ratings
ScaleFactor
9.5
5 Ratings
25% above category average
Accounts payable00 Ratings10.04 Ratings
Accounts receivable00 Ratings9.02 Ratings
Cash management00 Ratings9.03 Ratings
Bank reconciliation00 Ratings9.55 Ratings
Expense management00 Ratings9.55 Ratings
Multi-division support00 Ratings9.04 Ratings
Regulations compliance00 Ratings9.54 Ratings
Electronic tax filing00 Ratings10.03 Ratings
Self-service portal00 Ratings9.04 Ratings
Standardized Processes00 Ratings10.03 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Latitude by Genesys
-
Ratings
ScaleFactor
9.0
4 Ratings
25% above category average
Inventory tracking00 Ratings9.04 Ratings
Customization
Comparison of Customization features of Product A and Product B
Latitude by Genesys
-
Ratings
ScaleFactor
9.0
2 Ratings
24% above category average
Plug-ins00 Ratings9.02 Ratings
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User Ratings
Latitude by GenesysScaleFactor
Likelihood to Recommend
8.4
(4 ratings)
9.5
(5 ratings)
Usability
8.2
(1 ratings)
9.5
(2 ratings)
Support Rating
9.1
(1 ratings)
7.5
(2 ratings)
User Testimonials
Latitude by GenesysScaleFactor
Likelihood to Recommend
Genesys
As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.
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ScaleFactor
I work with several businesses and have attempted to bring ScaleFactor into multiple. Thus far the business status/environment has been suitable for ScaleFactor only once, but I'll continue to look for more. ScaleFactor is great when a company has matured beyond the owner making all accounting and banking entries. As soon as multiple systems are needed, it's likely a decent time to call ScaleFactor. I'm confident my operations could run through ScaleFactor for a long time as the next step for us would be something akin to NetSuite or some other more rigid enterprise solution. Additionally, our business has a geographically displaced work force, typically working from home. Having access to all systems via the cloud has been great. No longer do we have to pass a specific computer back and forth for a physical computer software license. It's enabled maximum work flow convenience.
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Pros
Genesys
  • Payments plans management
  • Account analysis reports
  • The system is user friendly
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ScaleFactor
  • ScaleFactor has been a great resource for me as I got my business off the ground. They have allowed me to focus on marketing and strategy while they handle my Quickbooks and other accounting needs. Great accounting and finance solutions that don't require you to hire an in-house staff
  • Presenting data clearly.
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Cons
Genesys
  • In the past, their support has been slow. This has improved dramatically.
  • They don't take every one of my ideas and pump it into base code IMMEDIATELY!!
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ScaleFactor
  • Could connect with All saving accounts i.e. Building society saving aswell as major banks.
  • When a connected bank or savings account hasn't been used for a month or 2 it could show a 0 transaction to keep it updated rather then saying "last updated 3 months ago"
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Usability
Genesys
From our perspective, it would be good having a UGC tool integrated with the system.
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ScaleFactor
ScaleFactor has been a great resource for me as I got my business off the ground. They have allowed me to focus on marketing and strategy while they handle my Quickbooks and other accounting needs. Great accounting and finance solutions that don't require you to hire an in-house staff.
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Support Rating
Genesys
They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.
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ScaleFactor
Not sure if support is still available.
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Alternatives Considered
Genesys
Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.
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ScaleFactor
Scale factor, can be used like Xero I believe. However all my past data was already stored in Xero so I used it as an add on. It is a lot more user friendly and helpful, i.e. you don't need to be an accountant to use it. However I am not sure it is useable anymore or supported, so i have gone back to using Xero alone.
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Return on Investment
Genesys
  • It help us a lot to manage our day to day business.
  • It helps our users to produce invoices and handling payment plans in a very efficient way.
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ScaleFactor
  • They have been fundamental in helping us grow and scale at a relatively low cost in comparison to out-sourcing these functions. We can spend more on other items that can fuel growth while knowing the back end is taken care of.
  • They provide automated supports for key areas like payroll, expenses, etc so that we can quickly get back to focusing on the other items.
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ScreenShots

Latitude by Genesys Screenshots

Screenshot of Latitude by Genesys - Agent DesktopScreenshot of Latitude by Genesys - WorkflowScreenshot of Latitude by Genesys - Job Manager

ScaleFactor Screenshots

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